I just received a CyberPowerPC Fangbook HX6-100 (a rebranded whitebook MSI GE62 Apache) with an Intel 5700HQ processor.
I first saw a bluescreen (Machine Check Error) when trying to use Click-To-Run Office 2016. After getting it installed locally these errors stopped.
I then attempted to use VMware Workstation to load an Ubuntu VM and as soon as the installation got going (files were being installed, not just copied, so the CPU usage picked up) I got another Machine Check Error:
Event log shows this: The computer has rebooted from a bugcheck. The bugcheck was: 0x0000009c (0x0000000000000000, 0xffffd00020654860, 0x0000000000000000, 0x0000000000000000).
My event log also has many entries in the format:
The speed of processor X in group 0 is being limited by system firmware. The processor has been in this reduced performance state for 71 seconds since the last report.
(There are always 8 entries at a time where X is between 0 and 7; I assume each is one of the 8 logical CPUs in a 4 core / 8 thread system)
After several reboots, it seems I am entirely unable to use virtualisation without blue screens on this machine, despite VT-x being enabled in the BIOS. Even though the VT-x technology is working fine, the VM does not work for long enough for this to be useful. I have received about eight or nine of these blue screens today on a laptop that is less than one day old. Running Prime95 and/or FurMark do not cause the issues, so I'm assuming this is a glitch affecting certain CPU instructions.
I raised a ticket at MSI and received no reply. CyberPower told me to just torture test it.
A few web searches reveals I am far from alone in this issue:
I will be using this laptop for my Computer Science degree, so I will need the power of this chip to support both Linux VMs and a lot of code compilation. If I do not get this sorted I will be left with no choice but to return the machine as unusable and purchase a laptop with a previous generation CPU (something like a 4720HQ).
Is there a fix for this? Disabling SpeedStep makes the VM run for a bit longer, but this is an unacceptable solution as I will not get Turbo Boost when plugged in, and the battery life will be extremely poor. I will never be able to take notes in lectures!
I have tried all the latest Intel drivers, including the latest chipset driver release. I have tried both the latest Nvidia GTX 960M driver, and the one that came on the driver DVD. This is Windows 10 x64 with 16GB of RAM. There is no overclock and I am using the stock BIOS (version 10E, CyberPower release).
Added another link and more event log details - Chris Hammond