5 Replies Latest reply on Oct 15, 2015 10:23 AM by ivanu_intel

    NUC5i5RYH Bluetooth not pairing

    jackax

      I just bought a NUC5i5RYH and outfitted it with:

       

      - Kingston 1.35V 1600 Mhz 8 GB RAM x 1

      - Samsung Evo 850 2.5 SSD 500 GB

      - Windows 7 Ultimate 64-bit

       

      I had some initial display issues, but I managed to resolve those. Also had trouble getting some drivers to install initially. Have updated to latest BIOS. One major problem remains:

       

      I cannot pair Bluetooth devices, primarily my Jabra Move Bluetooth headset. Latest Bluetooth drivers are installed, all Win 7 updates are installed, I can find and "pair" my Jabra Move but there are no services = no sound. Windows doesn't add a Bluetooth device to the playback/recording tab which it would normally do.

       

      I have tried uninstalling and re-installing the driver several times, to no avail. I've used the Intel Driver Update Service which says it "fails" to install the Bluetooth driver - but when I install it without the Update Service, it seems to install just fine. Only problem is that it won't pair properly no matter how many times I re-install or reboot.

       

      Thank you

        • 1. Re: NUC5i5RYH Bluetooth not pairing
          jackax

          Update: Problem solved. Uninstalling Bluetooth drivers and downloading 7265 AC drivers from Intel helped. For whatever reason, the Bluetooth drivers listed for NU5i5RYH on Intel's website don't work, neither do those supplied by the Intel Driver Update Utility. Searching on Intel's Download site for drivers for 7265 AC (Win 7 64-bit) solved the problem for me.

          • 2. Re: NUC5i5RYH Bluetooth not pairing
            ivanu_intel

            I’m glad to hear that your problem has been resolved and we appreciate you have shared this information with us.

             

            Please let me know if you need anything else and I will be more than glad to assist you!

            • 3. Re: NUC5i5RYH Bluetooth not pairing
              jackax

              I celebrated too soon. Now I have no Bluetooth whatsoever - no Bluetooth devices in device manager, no Bluetooth icon, no Bluetooth in Control Panel. In other words as if my computer didn't have a Bluetooth device at all.

               

              I am not aware of doing anything in particular when Bluetooth stopped working. I've installed a few non-related programs (a video editor, a couple of games, maybe some Windows updates) in the last week, but I can't recall Bluetooth disappearing after any single change. It just wasn't there one morning.

               

              1. Checked BIOS - Bluetooth is enabled. Tried disabling, rebooting, enabling, rebooting, nada.

              2. Uninstalled all Bluetooth drivers (the Intel Bluetooth driver installer lets me choose "remove").

              3. Re-installed the same drivers I used before. They install just fine.

              4. Checked Bluetooth services in Service Manager - all three running and auto-starting.

              5. Still no Bluetooth whatsoever. Have tried uninstalling and re-installing my Bluetooth drivers many times, also using different Intel Bluetooth drivers, uninstalling and re-installing all network (wifi etc.) drivers.

              6. No Bluetooth. At all.

               

              Running Windows 7 Ultimate 64-bit. At my wits' end.

              • 4. Re: NUC5i5RYH Bluetooth not pairing
                jackax

                Works now. Tried everything I could software wise ... I finally opened the NUC physically, pressed gently on the integrated wifi-card and antenna connectors, screwed the lid back on and turned the NUC on and ... Bluetooth works. Just like that. I couldn't detect any movement whatsoever when pressing the (integrated!) wifi card and antenna connectors, everything felt solid, but I can only assume that something must have been loose. Wifi's been working flawlessly all the time...

                 

                I really hope this was it. If not, screw Intel.

                • 5. Re: NUC5i5RYH Bluetooth not pairing
                  ivanu_intel

                  Hi,

                   

                  Good to hear that your system is working fine now, I hope this time your problem has been completely solved.