How do I solve this problem with Intel HD Graphics Drivers?

[APete5]

I've been trying to fix this now for a couple of days. I downloaded a game called Neverwinter and I'm trying to play it but when I open it this message pops up, http://i59.tinypic.com/5yzprb.jpg http://i59.tinypic.com/5yzprb.jpg telling me that the graphics drivers stopped working but despite it saying it recovered, it won't load the game past the title screen. I updated from windows 8 to 10 so I don't know why it's still using the windows 8 drivers. Although, I even installed a version of them for windows 10 using the update utility thing and this still pops up when I try to load the game. I uninstalled and reinstalled the game and I uninstalled and reinstalled the drivers, please help me out, guys. Thanks. Here's the DxDiag;

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System Information

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Time of this report: 9/19/2015, 15:48:32

Machine name: AMANDA-PC

Operating System: Windows 10 Home 64-bit (10.0, Build 10240) (10240.th1.150819-1946)

Language: English (Regional Setting: English)

System Manufacturer: TOSHIBA

System Model: Satellite C55-B

BIOS: 1.40

Processor: Intel(R) Celeron(R) CPU N2840 @ 2.16GHz (2 CPUs), ~2.2GHz

Memory: 4096MB RAM

Available OS Memory: 3982MB RAM

Page File: 5618MB used, 3484MB available

Windows Dir: C:\WINDOWS

DirectX Version: 11.2

DX Setup Parameters: Not found

User DPI Setting: Using System DPI

System DPI Setting: 96 DPI (100 percent)

DWM DPI Scaling: Disabled

Miracast: Available, with HDCP

Microsoft Graphics Hybrid: Not Supported

DxDiag Version: 10.00.10240.16384 64bit Unicode

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DxDiag Notes

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Display Tab 1: No problems found.

Sound Tab 1: No problems found.

Input Tab: No problems found.

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DirectX Debug Levels

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Direct3D: 0/4 (retail)

DirectDraw: 0/4 (retail)

DirectInput: 0/5 (retail)

DirectMusic: 0/5 (retail)

DirectPlay: 0/9 (retail)

DirectSound: 0/5 (retail)

DirectShow: 0/6 (retail)

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Display Devices

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Card name: Intel(R) HD Graphics

Manufacturer: Intel Corporation

Chip type: Intel(R) HD Graphics

DAC type: Internal

Device Type: Full Device

Device Key: Enum\PCI\VEN_8086&DEV_0F31&SUBSYS_F9101179&REV_0E

Display Memory: 1792 MB

Dedicated Memory: 64 MB

Shared Memory: 1728 MB

Current Mode: 1366 x 768 (32 bit) (60Hz)

Monitor Name: Generic PnP Monitor

Monitor Model: unknown

Monitor Id: SDC4347

Native Mode: 1366 x 768(p) (59.998Hz)

Output Type: Internal

Driver Name: igdumdim64.dll,igd10iumd64.dll,igd10iumd64.dll,igdumdim32,igd10iumd32,igd10iumd32

Driver File Version: 10.18.0010.4252 (English)

Driver Version: 10.18.10.4252

DDI Version: 11.2

Feature Levels: 11.0,10.1,10.0,9.3,9.2,9.1

Driver Model: WDDM 1.3

Graphics Preemption: DMA

Compute Preemption: Thread group

Miracast: Supported

Hybrid Graphics GPU: Integrated

Power P-states: Not Supported

Driver Attributes: Final Retail

Driver Date/Size: 7/11/2015 00:49:34, 10948400 bytes

WHQL Logo'd: Yes

WHQL Date Stamp:

Device Identifier: {D7B78E66-4C71-11CF-5562-1AD9B3C2C735}

Vendor ID: 0x8086

Device ID: 0x0F31

SubSys ID: 0xF9101179

Revision ID: 0x000E

Driver Strong Name: oem36.inf:5f63e534a222b607:iVLV2M_w81:10.18.10.4252:pci\ven_8086&dev_0f31

Rank Of Driver: 00DA2001

Video Accel: ModeMPEG2_A ModeMPEG2_C ModeWMV9_C ModeVC1_C

DXVA2 Modes: DXVA2_ModeMPEG2_VLD DXVA2_ModeMPEG2_IDCT DXVA2_ModeVC1_D2010 DXVA2_ModeWMV9_IDCT DXVA2_ModeVC1_IDCT DXVA2_ModeH264_VLD_NoFGT

Deinterlace Caps: {BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YUY2,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(UYVY,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(YV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_BOBVerticalStretch

{5A54A0C9-C7EC-4BD9-8EDE-F3C75DC4393B}: Format(In/Out)=(NV12,YUY2) Frames(Prev/Fwd/Back)=(0,0,0) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend

{BF752EF6-8CC4-457A-BE1B-08BD1CAEEE9F}: Format(In/Out)=(IMC1,YUY2) Frames(Prev/Fwd/Back)=(0,0,1) Caps=VideoProcess_YUV2RGB VideoProcess_StretchX VideoProcess_StretchY VideoProcess_AlphaBlend DeinterlaceTech_EdgeFiltering

{335AA36E-7884-43A4-9C91-7F87FAF3E37E}: Format(In/Out)=(IMC1,YUY2) Fr...

[Henry_A_Intel1]

Hello apet20;

For some reason the system thinks you still have windows 8 graphic drivers.

Please download the latest driver from the manufacturer of your system This is because checking with the information provided on the DXDIAG your system is running System Model: Satellite C55-B BIOS: 1.40 Processor: Intel(R) Celeron(R) CPU N2840 @ 2.16GHz (2 CPUs), ~2.2GHz

On our web site your will find that there is no drivers for Windows 10.

https://downloadcenter.intel.com/product/82103/Intel-Celeron-Processor-N2840-1M-Cache-up-to-2-58-GHz- https://downloadcenter.intel.com/product/82103/Intel-Celeron-Processor-N2840-1M-Cache-up-to-2-58-GHz-

One option will be to uninstall the graphic drivers from Uninstall Programs.

Reboot the computer

From Device Manager try to update the driver and allow windows to search from drivers on the Internet.

Regards;

Henry A.