1 2 3 Previous Next 40 Replies Latest reply on Apr 17, 2017 7:30 AM by Intel Corporation

    Command and conquer 3, hd 4600

    Cu3rvo

      I tried to run the game today and it gave me the "exception in exception handler" error. I tried "updating" the intel driver and it worked once, I closed the game and a few hours later I tried to play it again and the same error appeared. I updated to the latest driver but no change...

       

      Any ideas?

       

      Attached is my system specs saved from the HD graphics control pannel

        • 1. Re: Command and conquer 3, hd 4600
          henrya_intel

          Hello Cu3rvo;

                          Thank you for your inquiry. 

          I am sorry for the problems at hand.  But could you please provide us with more information.

          This HD 4600 is part of what model system.

          Also when playing the game are you using the internal display or external display.

          Which graphic driver version are you running.

          Also the most import what error message are you getting when trying to play the game.

          Regards;

          Henry A.

          • 2. Re: Command and conquer 3, hd 4600
            Cu3rvo

            Thank you for responding

            Its on a i7 4790K on an asrock extreme 6/3.1 motherboard

            the error that the game displays is exception in exception handler error

            driver version 10.18.15.4279

            I'm on windows 10

            • 3. Re: Command and conquer 3, hd 4600
              henrya_intel

              Thank you for the information

              But checking the web site of the motherboard

              http://www.asrock.com/mb/Intel/Z97%20Extreme63.1/

              I will need to ask which video card are you using.

              Could you please send me a copy of the log from dxdiag.

              • 4. Re: Command and conquer 3, hd 4600
                Cu3rvo

                no extra video card, why would I ask with help on the 4600HD if I had an alternate video card? From what I've searched the problem is exactly with the intel video cards. Since I don't have an extra video card I'm stuck with trying to look for solutions in order to play the game.

                • 5. Re: Command and conquer 3, hd 4600
                  henrya_intel

                  Hello Cu3rvo;

                                  I am sorry if you think the question is incorrect but we need to cover all aspects.

                  But checking the DxDiag you are running Driver File Version: 10.18.0015.4279 (English)     Driver Version: 10.18.15.4279

                  Then please do the following:

                   

                  Regards;

                  Henry A.

                  • 6. Re: Command and conquer 3, hd 4600
                    Cu3rvo

                    I don't know what's the matter with the driver version, the link you provided is the last diver I installed, it says 15.40.7.64.4279, I downloaded it and installed it and the actual driver says 10.18.0015.4279

                    • 7. Re: Command and conquer 3, hd 4600
                      Walker2016

                      Hi Henry,

                       

                      I have the same issue with C&C on Windows 7 and Windows 10 with new installations. My computer's motherboard is ASUS Maximus VI Formula with HD4600, and I have no entra graphic card installed. The C&C just gives some exceptions.

                       

                      While I could play C&C on lenovo's laptop HD4500 with Windows 8.1.

                       

                      After I googled this issue, I found that GFX_Win7_8_8.1_64_15.33.24.64.3643 works with C&C on Windows 10's HD4600. But the response is quite slow.

                       

                      Hope this info. could help.

                       

                      Cheers,

                      Walker2016

                      • 8. Re: Command and conquer 3, hd 4600
                        EstebanC_Intel

                        Hello All:

                         

                        I would like you to test the behavior of the game with the following drivers:

                         

                        Download Intel® Graphics Driver for Windows® 10 [15.40][4th Gen]

                        Download Intel® Beta Graphics Driver for Windows® 7/8.1/10* [15.40]

                         

                        Please advise with the results.

                         

                        Note: Beta drivers are for testing which means that are still under development and not complete yet. For this reason we cannot assure they will work flawlessly.

                         

                        Regards,

                        Esteban C

                        • 9. Re: Command and conquer 3, hd 4600
                          norbyte

                          Hello all,

                           

                          I have similar problems with Command & Conquer 3, Command & Conquer Red Alert 2 (incl. Yuri's Revenge) and Command & Conquer Generals with an Intel HD 4600 GPU. Mine is on a Intel Core i7 4790K processor. I also have Windows 10 x64 Threshold 2 installed. I have no additional graphics card. I was able ton run the game - but not with the latest drivers and I'd like to share my experiences.

                           

                          I have used the Intel Driver Update utility, which gave me the following driver: Download Intel® HD Graphics Driver for Windows® 10 64bit (3rd Gen & BYT) Please note: This driver is for the 3rd generation processors, but mine is 4th generation! With this driver I am able to play Command & Conquer flawlessly.

                           

                          Unfortunately, Windows Update updates the driver everytime because of newer versions. The Intel Driver Update Utility also wants to install this driver: Download Intel® Graphics Driver for Windows® 10 [15.40][4th Gen] (the same as mentioned above). With this driver I cannot play any of the games. It results to a black screen when I launch the game. I can hear the music, click sounds in the menu, but I cannot see anything.

                           

                          Last, I tried the beta driver: Download Intel ® Beta Grafik-Treiber für Windows ® 7/8.1/10* [15.40] I hoped that this driver will fix the issues. It also doesn't work. I have the same issues with the official driver.

                           

                          So the only working driver is the one for the 3rd generation Intel processors - I don't recommend an installation. But it may help intel to find the difference between both drivers.

                           

                          Best regards,

                          norbyte

                          • 10. Re: Command and conquer 3, hd 4600
                            EstebanC_Intel

                            Hello norbyte:

                             

                            Thank you for the workaround provided.

                             

                            This could help, but may affect the behavior of the system while using the graphics driver for another generation of processors.

                             

                            Regards,

                            Esteban C

                            • 11. Re: Command and conquer 3, hd 4600
                              Alex1996

                              I have the same problem of Command and Conquer 3 crash at start on Intel HD 5300,  system details below.

                               

                              Lots of pages on the internet list this as an intel driver bug.  Can you fix?

                               

                              Intel(R) HD Graphics 5300

                               

                              Report Date: Thursday, August 11, 2016

                              Report Time [hh:mm:ss]: 10:44:32 AM

                              Driver Version: 20.19.15.4463

                              Operating System: Windows* 10 Home (10.0.10586)

                              Default Language: English (United States)

                              Physical Memory: 8094 MB

                              Vendor ID: 8086

                              Device ID: 161E

                              Device Revision: 09

                              Graphics Output Protocol (GOP) Version: 5.5.1033

                              Current Resolution: 1920 x 1080

                               

                              Processor: Intel(R) Core(TM) M-5Y10c CPU @ 0.80GHz

                              Processor Speed: 998 MHz

                              Processor Graphics in Use: Intel(R) HD Graphics 5300

                              Shader Version: 5.0

                              OpenGL* Version: 4.4

                              OpenCL* Version: 2.0

                               

                              * Microsoft DirectX* *

                              Runtime Version: 12.0

                              Hardware-Supported Version: 11.1

                               

                              * Devices connected to the Graphics Accelerator *

                               

                              Active Displays: 1

                               

                              * Built-in Display *

                               

                              Display Type: Digital

                              DDC2 Protocol: Supported

                              Gamma: 2.2

                              Connector Type: Embedded DisplayPort

                              Device Type: Built-in Display

                               

                              Maximum Image Size

                              Horizontal Size: 11.42 inches

                              Vertical Size: 6.69 inches

                               

                              Supported Modes

                              1920 x 1080 (60p Hz)

                               

                              Raw EDID:

                              00 FF FF FF FF FF FF 00 06 AF 2D 21 00 00 00 00

                              00 17 01 04 95 1D 11 78 02 92 27 98 58 52 95 26

                              1F 4D 54 00 00 00 01 01 01 01 01 01 01 01 01 01

                              01 01 01 01 01 01 1D 36 80 A0 70 38 1E 40 30 20

                              8E 00 25 A5 10 00 00 18 00 00 00 0F 00 00 00 00

                              00 00 00 00 00 00 00 00 00 20 00 00 00 FE 00 41

                              55 4F 0A 20 20 20 20 20 20 20 20 20 00 00 00 FE

                              00 42 31 33 33 48 41 4E 30 32 2E 31 20 0A 00 06

                               

                              * Other names and brands are the property of their respective owners.

                              • 12. Re: Command and conquer 3, hd 4600
                                EstebanC_Intel

                                Hi, Alex1996:

                                 

                                Have you tested this with the beta driver?

                                 

                                Download Intel® Beta Graphics Driver for Windows® 10 and Windows 7*/8.1* [15.40

                                 

                                Please let me know how it goes and what is the behavior your system has.

                                 

                                Regards,

                                Esteban C

                                • 13. Re: Command and conquer 3, hd 4600
                                  Alex1996

                                  Hi Esteban C,

                                   

                                  I see the same problem with the beta driver.  System details after the beta install below.

                                   

                                  Regards, Alex

                                   

                                  Intel(R) HD Graphics 5300

                                   

                                  Report Date: Friday, August 12, 2016

                                  Report Time [hh:mm:ss]: 10:24:19 PM

                                  Driver Version: 20.19.15.4474

                                  Operating System: Windows* 10 Home (10.0.10586)

                                  Default Language: English (United States)

                                  Physical Memory: 8094 MB

                                  Vendor ID: 8086

                                  Device ID: 161E

                                  Device Revision: 09

                                  Graphics Output Protocol (GOP) Version: 5.5.1033

                                  Current Resolution: 1920 x 1080

                                   

                                  Processor: Intel(R) Core(TM) M-5Y10c CPU @ 0.80GHz

                                  Processor Speed: 998 MHz

                                  Processor Graphics in Use: Intel(R) HD Graphics 5300

                                  Shader Version: 5.0

                                  OpenGL* Version: 4.4

                                  OpenCL* Version: 2.0

                                   

                                  * Microsoft DirectX* *

                                  Runtime Version: 12.0

                                  Hardware-Supported Version: 11.1

                                   

                                  * Devices connected to the Graphics Accelerator *

                                   

                                  Active Displays: 1

                                   

                                  * Built-in Display *

                                   

                                  Display Type: Digital

                                  DDC2 Protocol: Supported

                                  Gamma: 2.2

                                  Connector Type: Embedded DisplayPort

                                  Device Type: Built-in Display

                                   

                                  Maximum Image Size

                                  Horizontal Size: 11.42 inches

                                  Vertical Size: 6.69 inches

                                   

                                  Supported Modes

                                  1920 x 1080 (60p Hz)

                                   

                                  Raw EDID:

                                  00 FF FF FF FF FF FF 00 06 AF 2D 21 00 00 00 00

                                  00 17 01 04 95 1D 11 78 02 92 27 98 58 52 95 26

                                  1F 4D 54 00 00 00 01 01 01 01 01 01 01 01 01 01

                                  01 01 01 01 01 01 1D 36 80 A0 70 38 1E 40 30 20

                                  8E 00 25 A5 10 00 00 18 00 00 00 0F 00 00 00 00

                                  00 00 00 00 00 00 00 00 00 20 00 00 00 FE 00 41

                                  55 4F 0A 20 20 20 20 20 20 20 20 20 00 00 00 FE

                                  00 42 31 33 33 48 41 4E 30 32 2E 31 20 0A 00 06

                                   

                                  * Other names and brands are the property of their respective owners.

                                  • 14. Re: Command and conquer 3, hd 4600
                                    EstebanC_Intel

                                    Thank you for the answer and information provided, Alex1996.

                                     

                                    I will be sending this matter over to get it reviewed and possibly replicated (attempt to)

                                     

                                    As soon as I get an update, I will let you know.

                                     

                                     

                                    Regards,

                                    Esteban C

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