Graphics
Intel® graphics drivers and software, compatibility, troubleshooting, performance, and optimization
20686 Discussions

Blank screen on startup then stuck on ASUS logo

YAlHo
Beginner
1,498 Views

Hello there,

i've been using ASUS K53SC laptop wich is originaly built for windows 7, i've upgraded it to windows 8.1 and blank screen occured, then i was despreate i removed it and turn back to windows 7, recently i've wanted to get the free update of windows 10 that everybody has, so i've updated my laptop to windows 10, and guess what?? my laptop frozez on Asus then blank screen then no disk drive!!

i seriously wounder how a graphic could do that and i really wounder why would Intel even create a GPU that causes problems

now anybody that know how to help i would seriously appreciate it, i can't acess my computer, even the laptop bios setup, it is annoying.

message to INTEL: i hope that you fix you problem instead of just make new GPUs what about the ones that already bought them, are they screwed!

0 Kudos
1 Reply
Jose_H_Intel1
Employee
619 Views

Apparently, ASUS* only supports your system up to Windows* 8 and as per online specifications your laptop uses hybrid graphics including Nvidia* and Intel® HD Graphics from a second generation Intel® Core processor which supports up to Windows* 8.1.

In any case, the issue might not be related to the graphics controller since the driver loads while the operating system boots and not in earlier moments when you try to access the BIOS. I recommend contacting ASUS* for support on your BIOS if you are still interested on upgrading to Windows* 8.1.

http://www.asus.com/support/Download/3/295/0/7/3mxEvf3TFaWwIvxq/36/ ASUSTeK Computer Inc. -Support- Driver & Tools - K53SC

http://www.intel.com/support/graphics/sb/CS-034343.htm Graphics Drivers — Supported Operating Systems

Reply