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In order to help you with the Starter pack activation please contact us at: Contact Support.
You will be ask the following;
- What is the URL customer is trying to access?
- Where did they customer purchase the processor/system?
- If this is a system? We need to know brand/model and OS version?
- Do you have a scan of the receipt with a valid promotion code?
- How do I verify that it is valid? (ask for the POP)
- What software did the promo offer?
Make sure to keep them handy.