5 Replies Latest reply on Nov 17, 2009 5:58 AM by bluegloss

    q numbers

    bluegloss

      hi , firstly i would say i am no computer wizard,  have a belarc advisor  on my computer, and it is asking me to install q numbers  for my unit, there are 9 in total,belarc informs me that 2 are critical 972363 and 973709, and the others are noted as important, i have recently installer  the  new version driver in relation to my processor -q963-965] and would like to know how else i could react to the other requests to the numbers , would this be a case of trying to install each number as a single item somehow or what, answers greatly appreciated

        • 1. Re: q numbers
          Ytterbium

          They seem like updates to windows and office, you should install all of these.

          1 of 1 people found this helpful
          • 2. Re: q numbers
            bluegloss

            thanks for your reply, i have tried doing the relevant updates to these numbers on the microsoft site, but it seems to be unable to find these numbers with the `q` prefix,

            • 3. Re: q numbers
              Ytterbium

              http://support.microsoft.com/?kbid=972363

              http://support.microsoft.com/?kbid=973709

               

              Q963965 does seem to be an update, are you sure the number is right?

              1 of 1 people found this helpful
              • 4. Re: q numbers
                bluegloss

                hi, you are right in saying that they are required updates, but when i go to MS web to do so the `q ` is not recognised ,but i might try to put them in as  kb number, friend has done this and it seemed to do the trick, will let you know if ot works, again thanks for your interest

                • 5. Re: q numbers
                  bluegloss

                  hi, i have just run all these q numbers as kb numbers and they all came up, but!! as i am running an 2002 xp version of office/excel and word the notification with the download will not detect the setup i have, saying it wont complete as there may be a`corrupt` database!! i have afeeling that  , `BELARC, is seeing the version of windows that is built in to this pc, but it would not register or recognise the 25 number code when trying to  do so, so i loaded on the version i had on my last pc,  that could be the problem, all these numbers are relevant to security updates for office/excell/publisher and word for 2007!   fun times!! thanks,