3 Replies Latest reply on Apr 7, 2010 9:54 AM by ahpsi

    Matrix RAID 1 failure on reboot

    ahpsi

      Hello.  I have a recurring issue with Intel Matrix Storage Console and a RAID 1 array I can create from an existing drive.  I'm using two identical 400gb drives (same firmware, one was shipped with the PC) and am trying to create a mirror of an existing drive.  I can create the mirror and it will complete the action without error.  Currently, the array is healthy.  If I power off the system and power it back on the array is failed, both drives show as present yet missing from the array and are red and the system will not boot until I have cleared their RAID status and rebooted using only drive id 0.  The other drive is recognized by Windows as a regular volume with all data copied from id 0.  I can then recreate the array and after several hours it is 'protected' again.  I have tried the second drive in ports 3 and 4.

       

      Question is - how can I allow this array to survive a reboot?

       

      Specs are below:

       

       

      System Information

       

      Kit Installed: 8.9.0.1023

      Kit Install History: 8.9.0.1023, Uninstall

      Shell Version: 8.9.0.1023

       

      OS Name: Microsoft Windows 7 Ultimate

      OS Version: 6.1.7600  Build 7600

      System Manufacturer: ASUSTeK Computer INC.

      System Model: Berkeley

      Processor: Intel(R) Core(TM)2 Quad CPU    Q6600  @ 2.40GHz

      BIOS Version/Date: American Megatrends Inc. 5.13   , 10/24/2007

       

      Language: ENU

       

       

       

      Intel(R) Matrix Storage Manager

       

      Intel RAID Controller: Intel(R) ICH8R/ICH9R/ICH10R/DO/PCH SATA RAID Controller

      Number of Serial ATA ports: 6

       

      RAID Option ROM Version: 7.5.0.1017

      Driver Version: 8.9.0.1023

      RAID Plug-In Version: 8.9.0.1023

      Language Resource Version of the RAID Plug-In: 8.9.0.1023

      Create Volume Wizard Version: 8.9.0.1023

      Language Resource Version of the Create Volume Wizard: 8.9.0.1023

      Create Volume from Existing Hard Drive Wizard Version: 8.9.0.1023

      Language Resource Version of the Create Volume from Existing Hard Drive Wizard: 8.9.0.1023

      Modify Volume Wizard Version: 8.9.0.1023

      Language Resource Version of the Modify Volume Wizard: 8.9.0.1023

      Delete Volume Wizard Version: 8.9.0.1023

      Language Resource Version of the Delete Volume Wizard: 8.9.0.1023

      ISDI Library Version: 8.9.0.1023

      Event Monitor User Notification Tool Version: 8.9.0.1023

      Language Resource Version of the Event Monitor User Notification Tool: 8.9.0.1023

      Event Monitor Version: 8.9.0.1023

       

      Array_0000

      Status: No active migrations

      Hard Drive Data Cache Enabled: Yes

      Size: 745.2 GB

      Free Space: 0 GB

      Number of Hard Drives: 2

      Hard Drive Member 1: ST3400820AS

      Hard Drive Member 2: ST3400820AS

      Number of Volumes: 1

      Volume Member 1: Volume_0000

       

      Volume_0000

      Status: Normal

      System Volume: Yes

      Volume Write-Back Cache Enabled: Yes

      RAID Level: RAID 1 (mirroring)

      Size: 372.6 GB

      Physical Sector Size: 512 Bytes

      Logical Sector Size: 512 Bytes

      Number of Hard Drives: 2

      Hard Drive Member 1: ST3400820AS

      Hard Drive Member 2: ST3400820AS

      Parent Array: Array_0000

       

      Hard Drive 0

      Usage: Array member

      Status: Normal

      Device Port: 0

      Device Port Location: Internal

      Current Serial ATA Transfer Mode: Generation 2

      Model: ST3400820AS

      Serial Number: 6QG1VYJX

      Firmware: 3.AAD

      Native Command Queuing Support: Yes

      Hard Drive Data Cache Enabled: Yes

      Size: 372.6 GB

      Physical Sector Size: 512 Bytes

      Logical Sector Size: 512 Bytes

      Number of Volumes: 1

      Volume Member 1: Volume_0000

      Parent Array: Array_0000

       

      Hard Drive 1

      Usage: Array member

      Status: Normal

      Device Port: 4

      Device Port Location: Internal

      Current Serial ATA Transfer Mode: Generation 2

      Model: ST3400820AS

      Serial Number: 6QG1W1P5

      Firmware: 3.AAD

      Native Command Queuing Support: Yes

      Hard Drive Data Cache Enabled: Yes

      Size: 372.6 GB

      Physical Sector Size: 512 Bytes

      Logical Sector Size: 512 Bytes

      Number of Volumes: 1

      Volume Member 1: Volume_0000

      Parent Array: Array_0000

       

      Unused Port 0

      Device Port: 2

      Device Port Location: Internal

       

      Unused Port 1

      Device Port: 3

      Device Port Location: Internal

       

      CD/DVD Drive 0

      Device Port: 1

      Device Port Location: Internal

      Current Serial ATA Transfer Mode: Generation 1

      Model: HP DVD Writer 1070r

      Serial Number: Data not reported

      Firmware: RH22

       

      CD/DVD Drive 1

      Device Port: 5

      Device Port Location: Internal

      Current Serial ATA Transfer Mode: Generation 1

      Model: TSSTcorpCD/DVDW TS-H653L

      Serial Number: Data not reported

      Firmware: 0714

        • 1. Re: Matrix RAID 1 failure on reboot
          ahpsi

          More information:

           

          If I reboot the system the array survives and everything is fine:

          IMG00211-20091203-1655.jpg

          If I power the system off and then back on I first see this:

          IMG00206-20091203-0937.jpg

          After another reboot this:

          IMG00207-20091203-0937.jpg

          I must then go in and reset raid status at which time I can reboot on drive 0 and rebuild the array in Windows.

           

          Note I have an identical system running the same OS at another location with two different drives in a mirrored array that does not exhibit this issue.  Both were fresh Windows 7 Ultimate installs (though the issue existed in Vista as well).  The system is an HP Pavilion m9077c and is documented as able to run a RAID 1 mirror.

          • 2. Re: Matrix RAID 1 failure on reboot

            Did you ever find a solution? I have the same problem.

            • 3. Re: Matrix RAID 1 failure on reboot
              ahpsi

              Unfortunately, no.  My other (identical)  system has two 500 GB drives and the RAID 0 mirror is stable.  I believe it must either be the drives I am using on the problematic system or the additional SATA CD writer I have in this one.  Eventually I'll try two different drives to see if that fixes it.