3 Replies Latest reply on Nov 1, 2015 1:19 AM by Cesar Badilla

    igfxtray.exe fault 0xc0000005 hangs Windows 8 logon


      When starting up Windows 8.1 on a Dell XPS 15 laptop, I booted the system and then walked away for a few minutes without logging in.  When I returned and entered my password, the login screen hung with "Welcome" displayed and the spinner of death doing its circle dance.  I checked the Event Viewer and found this event shortly after the time of powering on but before I logged in:


      Log Name:      Application

      Source:        Application Error

      Date:          9/14/2015 1:56:05 PM

      Event ID:      1000

      Task Category: (100)

      Level:         Error

      Keywords:      Classic

      User:          N/A



      Faulting application name: igfxTray.exe, version:, time stamp: 0x535821b3

      Faulting module name: combase.dll, version: 6.3.9600.17415, time stamp: 0x545044f9

      Exception code: 0xc0000005

      Fault offset: 0x00000000000394ca

      Faulting process id: 0x1340

      Faulting application start time: 0x01d0ef2fc2e22cee

      Faulting application path: C:\Windows\system32\igfxTray.exe

      Faulting module path: C:\Windows\SYSTEM32\combase.dll

      Report Id: 034f41ba-5b23-11e5-8286-346895ed2968

      Faulting package full name:

      Faulting package-relative application ID:

      Event Xml:

      <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">


          <Provider Name="Application Error" />

          <EventID Qualifiers="0">1000</EventID>




          <TimeCreated SystemTime="2015-09-14T20:56:05.000000000Z" />




          <Security />























      It looks like this fault caused the hang.  I haven't found a fix for it.  Are there any Intel developers out there who care enough to fix buggy software?