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When starting up Windows 8.1 on a Dell XPS 15 laptop, I booted the system and then walked away for a few minutes without logging in. When I returned and entered my password, the login screen hung with "Welcome" displayed and the spinner of death doing its circle dance. I checked the Event Viewer and found this event shortly after the time of powering on but before I logged in:
Log Name: Application
Source: Application Error
Date: 9/14/2015 1:56:05 PM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer:
Description:
Faulting application name: igfxTray.exe, version: 6.15.10.3574, time stamp: 0x535821b3
Faulting module name: combase.dll, version: 6.3.9600.17415, time stamp: 0x545044f9
Exception code: 0xc0000005
Fault offset: 0x00000000000394ca
Faulting process id: 0x1340
Faulting application start time: 0x01d0ef2fc2e22cee
Faulting application path: C:\Windows\system32\igfxTray.exe
Faulting module path: C:\Windows\SYSTEM32\combase.dll
Report Id: 034f41ba-5b23-11e5-8286-346895ed2968
Faulting package full name:
Faulting package-relative application ID:
Event Xml:
http://schemas.microsoft.com/win/2004/08/events/event http://schemas.microsoft.com/win/2004/08/events/event">
1000
2
100
0x80000000000000
33169
Application
Port1
igfxTray.exe
6.15.10.3574
535821b3
combase.dll
6.3.9600.17415
545044f9
c0000005
00000000000394ca
1340
01d0ef2fc2e22cee
C:\Windows\system32\igfxTray.exe
C:\Windows\SYSTEM32\combase.dll
034f41ba-5b23-11e5-8286-346895ed2968
It looks like this fault caused the hang. I haven't found a fix for it. Are there any Intel developers out there who care enough to fix buggy software?
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I would need more information in regards to your system configuration:
Which version of Windows do you have?
Also, the exact processor model and the graphics controller:
http://www.intel.com/support/graphics/sb/CS-009482.htm Graphics Drivers — How to Identify Your Intel® Graphics Controller
Click the Windows icon, and then right-click Computer .
Select Properties .
Find System Type on the Properties window, and then note the processor model.
Allan.
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Windows 8.1, Intel Core i7-4712HQ CPU 2.30GHz with 16 GB RAM. 64-bit mode.
Graphics controller is Intel HD Graphics 4600 with Intel Video BIOS. Resolution is 3840x2160 (4k display.)
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Hello n8turepix.
Thanks for the information.
In this particular situation and since the igfxtray.exe fault 0xc0000005 is showing up, I suggest uninstalling the current graphics driver, testing the system with windows* graphics driver and then proceed to download and reinstall the latest driver from here https://downloadcenter.intel.com/download/25425/Intel-Graphics-Driver-for-Windows-7-8-1-15-36- Download Intel® Graphics Driver for Windows 7/8.1* [15.36] ,
Please provide you graphics report http://www.intel.com/support/graphics/sb/cs-009476.htm Graphics Drivers — Intel® Graphics Driver Report
Regards,
Caesar B.
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