3 Replies Latest reply on Nov 1, 2015 1:19 AM by Cesar Badilla

    igfxtray.exe fault 0xc0000005 hangs Windows 8 logon

    n8turepix

      When starting up Windows 8.1 on a Dell XPS 15 laptop, I booted the system and then walked away for a few minutes without logging in.  When I returned and entered my password, the login screen hung with "Welcome" displayed and the spinner of death doing its circle dance.  I checked the Event Viewer and found this event shortly after the time of powering on but before I logged in:

       

      Log Name:      Application

      Source:        Application Error

      Date:          9/14/2015 1:56:05 PM

      Event ID:      1000

      Task Category: (100)

      Level:         Error

      Keywords:      Classic

      User:          N/A

      Computer:    

      Description:

      Faulting application name: igfxTray.exe, version: 6.15.10.3574, time stamp: 0x535821b3

      Faulting module name: combase.dll, version: 6.3.9600.17415, time stamp: 0x545044f9

      Exception code: 0xc0000005

      Fault offset: 0x00000000000394ca

      Faulting process id: 0x1340

      Faulting application start time: 0x01d0ef2fc2e22cee

      Faulting application path: C:\Windows\system32\igfxTray.exe

      Faulting module path: C:\Windows\SYSTEM32\combase.dll

      Report Id: 034f41ba-5b23-11e5-8286-346895ed2968

      Faulting package full name:

      Faulting package-relative application ID:

      Event Xml:

      <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

        <System>

          <Provider Name="Application Error" />

          <EventID Qualifiers="0">1000</EventID>

          <Level>2</Level>

          <Task>100</Task>

          <Keywords>0x80000000000000</Keywords>

          <TimeCreated SystemTime="2015-09-14T20:56:05.000000000Z" />

          <EventRecordID>33169</EventRecordID>

          <Channel>Application</Channel>

          <Computer>Port1</Computer>

          <Security />

        </System>

        <EventData>

          <Data>igfxTray.exe</Data>

          <Data>6.15.10.3574</Data>

          <Data>535821b3</Data>

          <Data>combase.dll</Data>

          <Data>6.3.9600.17415</Data>

          <Data>545044f9</Data>

          <Data>c0000005</Data>

          <Data>00000000000394ca</Data>

          <Data>1340</Data>

          <Data>01d0ef2fc2e22cee</Data>

          <Data>C:\Windows\system32\igfxTray.exe</Data>

          <Data>C:\Windows\SYSTEM32\combase.dll</Data>

          <Data>034f41ba-5b23-11e5-8286-346895ed2968</Data>

          <Data>

          </Data>

          <Data>

          </Data>

        </EventData>

      </Event>

       

      It looks like this fault caused the hang.  I haven't found a fix for it.  Are there any Intel developers out there who care enough to fix buggy software?