Answers (N/A if not applicable)
Provide a detailed description of the issue AND 'does it fail every single time, or only sometimes?' If you can offer a % rate please do.
I use external monitor in extended display mode. The secondary display (a TV monitor) suddenly switch off, voice disappear and the TV does not react any command from remote controll. This problem occurs sometimes but this problem appear very often in 5 minutes after i switch off my computer. Problem does not deppend on what am I doing with computer. The computer does not switch back to one display mode (still in extended display mode), even if i cannot "reach" secondary display
Brand and Model of the system.
ASUS X550JX + i7 4720HQ + HD4600
Hybrid or switchable graphics system? ie Does it have AMD or NV graphics too?
Hybrid with NV950
Make and model of any Displays that are used to see the issue (see note2 below).
LFP = Local Flat Panel (Laptop panel)
EFP = External Flat Panel (Monitor you plug in)
How much memory [RAM] in the system (see note2 below).
Provide any other hardware needed to replicate the issue.
ie: Cables&brand, cable type [vga, hdmi, DP, etc], dock, dongles/adapters, etc
try it with hdmi or VGA also + a Samsung T24D390 monitor TV
Hardware Stepping (see note1 below).
Operating System version (see note2 below).
VBIOS (video BIOS) version. This can be found in “information page” of CUI (right click on Desktop and select “Graphics Properties”.
Graphics Driver version; for both integrated Intel and 3rd party vendors (see note2 below).
SW/Apps version used to replicate the issue.
Single display, clone, or extended (see note2 below).
Display resolution & refresh rate setting of each display (see note2 below).
1. laptop screen: 1366*768 60Hz
2: SAMSUNG T24D390 monitor TV: 1920*1080p 60Hz
AC or DC mode, i.e. is power cable plugged in or not?
power cable mostly plugged in
How to repro
Please provide steps to replicate the issue. Thesesteps are very crucial to finding the root cause and fix.
A screenshot to illustrate the issue is a huge plus. Avideo of the failure is even better! Attach to the post or provide the YouTube link.
1. Connect your computer with an secondary display via HDMI (or VGA)
2. Set it extended display mode
3. Switch the computer and TV also
Thank you for your work.
1. first row of table:
sometimes but this problem appear very often in 5 minutes after i switch off my computer.
grammar mistake, NOT switch OFF rather switch ON my computer
2. 4th row of table: EFP = External Flat Panel (Monitor you plug in) (via HDMI (or VGA) a I rather use HDMI)