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A blue screen error occur every time when Intel HD driver igdkmd64.sys triggered

ATrip2
Beginner
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dump file shows that :-

A device driver attempting to corrupt the system has been caught. This is 

because the driver was specified in the registry as being suspect (by the

 

administrator) and the kernel has enabled substantial checking of this driver.

 

If the driver attempts to corrupt the system, bugchecks 0xC4, 0xC1 and 0xA will

 

be among the most commonly seen crashes.

i've asked this ques about this BSOD in superuser.com ,and after seeing the result the of dump suggestion is to report in intel community so here i'm.plz help

my pc cofiguration is:-

  • OS: window 10
  • CPU: Intel core i5-3230M CPU @ 2.60GHz
  • RAM: 4.00 GB
  • System Type: 64-bit Operating system, x64 based processor

 

Here is the rest of the result bugcheck analysis:-

Arguments: 

Arg1: 0000000000002000, Code Integrity Issue: The caller specified an executable pool type. (Expected: NonPagedPoolNx)

 

Arg2: fffff800345ac301, The address in the driver's code where the error was detected.

 

Arg3: 0000000000000000, Pool Type.

 

Arg4: 0000000020504340, Pool Tag (if provided).

 

 

Debugging Details:

 

------------------

 

 

*** WARNING: Unable to verify timestamp for igdkmd64.sys

 

*** ERROR: Module load completed but symbols could not be loaded for igdkmd64.sys

 

 

DUMP_FILE_ATTRIBUTES: 0x8

 

Kernel Generated Triage Dump

 

 

BUGCHECK_P1: 2000

 

 

BUGCHECK_P2: fffff800345ac301

 

 

BUGCHECK_P3: 0

 

 

BUGCHECK_P4: 20504340

 

 

BUGCHECK_STR: 0xc4_2000

 

 

CPU_COUNT: 4

 

 

CPU_MHZ: a22

 

 

CPU_VENDOR: GenuineIntel

 

 

CPU_FAMILY: 6

 

 

CPU_MODEL: 3a

 

 

CPU_STEPPING: 9

 

 

CUSTOMER_CRASH_COUNT: 1

 

 

DEFAULT_BUCKET_ID: WIN8_DRIVER_FAULT

 

 

PROCESS_NAME: System

 

 

CURRENT_IRQL: 0

 

 

ANALYSIS_VERSION: 10.0.10240.9 amd64fre

 

 

LAST_CONTROL_TRANSFER: from fffff8029fdadaec to fffff8029f7bfc20

 

 

STACK_TEXT:

 

00 nt!KeBugCheckEx

 

01 nt!VerifierBugCheckIfAppropriate

 

02 nt!VfReportIssueWithOptions

 

03 nt!VfCheckPoolType

 

04 nt!VerifierExAllocatePoolEx

 

05 igdkmd64

 

06 0x0

 

 

 

IMAGE_NAME: igdkmd64.sys

 

 

FAILURE_ID_HASH_STRING: km:0xc4_2000_igdkmd64!unknown_function

 

 

Loaded symbol image file: igdkmd64.sys

 

Image path: igdkmd64.sys

 

Timestamp: Sat Jul 11 02:37:09 2015
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7 Replies
Amy_C_Intel
Employee
859 Views

Hello Anurodh,

Could you please let us know which is the graphics version you are running? Did you get the driver from the https://downloadcenter.intel.com/ Intel® Download Center?

Regards,

Amy.

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ATrip2
Beginner
859 Views

currently ,version 15.33.38.4.42.52 of intel HD Graphics Driver for Windows 10 64bit(3rd Gen & BYT) is installed in my laptop.yes,i get this laptop from Intel Driver Update Utility.In utility,after scanning it shows me that graphic driver is outdated.

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ATrip2
Beginner
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sorry version 15.33.38.64.42.52,and i get this driver(instead of laptop)

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Amy_C_Intel
Employee
859 Views

I would like to perform a research on your case, so please, go ahead fill out this form and post it on the same post(here), /thread/77761 Default level information for reporting Graphics issues.

Regards,

Amy.

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ATrip2
Beginner
859 Views
CategoryAnswerDescription

A blue screen error occur every time if i play games basically it occur when intel HD driver(i have only integrated intel driver,not any other 3rd party like nivdia) triggered.i have tried to play game in safe mode and no bsod occur maybe it is because of graphic driver isn't active in safe mode.sometime it occur when i'm watching a gif on internet or watching youtube video,and sometimes it just occur randomly.a dump file show that it is the graphic driver that is trying to corrupt the system rest of the result of dump file are in the question that i have asked

Hardware(HW)
  • Brand and Model

Lenovo essential G580(59-358263)

  • Hybrid Graphics GPU: Integrated
  • Make and model of any Displays

LFT(Local Flat Panel)

  • RAM

Memory: 4096MB RAM

Available OS Memory: 3996MB RAM

  • Hardware Stepping

in the attachment

Software(SW)
  • Operating system

OS Name : Microsoft Windows 10 Pro

Version :10.0.102.40 Build 10240

  • VBIOS (video BIOS) version

2137.0

  • Graphics Driver version(i have only integrated intel graphic driver)

in dxdiag.txt,intel hd graphic control panel,system information and device manager ,it is showing that version is : 10.18.10.4252(see this in graphic driver version1.png)

but in intel driver update utility,it is showing that version is : 15.33.38.64.4252(see this in graphic driver version 2.png)

Configurations
  • i have only single display
  • Display Devices

Current Mode : 1366 x 768 (32 bit) (60Hz)

  • AC or DC mode

i have laptop so while charging it work in AC power and while in battery it work in DC power

this video will show u how it occur

https://youtu.be/gnNIevQFcCE BSOD Occur while gaming - YouTube

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ATrip2
Beginner
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i'm waiting for your reply

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Amy_C_Intel
Employee
859 Views

Please refers to the following post; , it explains that there are no drivers available for platforms older than 4th Generation.

Regards,

Amy.

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