I’m sorry to hear that you system with Windows 10 show you a black screen.
Are you able to access the BIOS? If yes, try doing a BIOS recovery to the latest BIOS, you can follow the steps to do a BIOS recovery at:
You can download the latest BIOS version at:
Thanks for the response Ivan - but, no, I can't get to the BIOS because I have a black screen. Need to overcome that obstacle to see what the NUC/Windows is telling me. I did try an extension on the wireless keyboard/mouse dongle but that didn't do anything - and none of the USB ports light up when something is inserted. Also, the NUC appears to turn itself off and when restarted is black (of course) but then the power light blinks red (until it turns itself off again). Regardless, until I can get past the black screen I can't do anything (BIOS update or finish installing windows 10 or ?). Should I go out and buy a generic wired keyboard and mouse? Would that get me past the black screen?
I would like to ask you the following information:
How many light blinks do you get before the system turns itself off?
Could you please provide with the SSD and RAM part number?
Also, I recommend trying the following:
- Turn off all peripheral devices connected to the computer and disconnect the computer power cord from the AC power source.
- Remove the bottom chassis cover.
- Move the configuration jumper from pins 1-2, to pins 2-3.
- You can see where the jumper is located at:
- Have only one memory stick install in the lower DIMM.
- Remove the M.2 or 2.5" Drive from your system.
- Plug AC power back in and turn on the computer.
- The computer should automatically boot into BIOS Setup Maintenance Mode.
- Press F9 to restore BIOS factory default values.
- Press F10 to save and exit BIOS.
- Turn off the computer and disconnect AC power.
- Move the configuration jumper back to pins 1-2.
- After all this is done turn on the system and see if you can finish installing the operating system.