3 Replies Latest reply on Sep 9, 2015 3:44 PM by aleki_intel

    Intel dual band wireless ac 7265 disappears in device manager

    As123

      Hello,

       

      Recently I bought Dell Venue pro 11 tablet; It has Intel dual band wireless ac 7265 installed. Rather often wifi connection disappears, then, after I open Device manager (I use windows 8.1), I do not see Intel ac 7265 inside "network adapters" category at all. Moreover, recently I have accessed the BIOS, and noticed there, that field "wifi device" was set to "none".

      I have reinstalled Windows (reset the tablet to factory settings), then restarted the tablet several times, and the device suddenly appeared in the device manager. Also it appeared in bios (no more "none"). earlier I have tried driver updates, but that did not help. Now I have set u-APSD to "off", as it was adviced in one post, I hope it would help, but so far I noticed that the card was switching off.

      do you have any suggestions, how to repair this? I have browsed this forum and found similar issues with this wifi card.

       

      thank you.