2 Replies Latest reply on Oct 20, 2015 9:57 PM by Parco

    Suddenly BSOD in Windows 8.1 Pro x64 when OS was booting up: "a problem with your hardware causes windows to stop working correctly"

    Parco

      Suddenly BSOD and dumping memory when I was booting up my Windows 8.1, then auto restarted again.

       

      After restarted, it booted smoothly finally, and found these events in my reliability monitor:

       

      Summary: Shut down unexpectedly

      Date: 2015/9/5 10:13 PM

       

       

       

      Problem signature

      Problem Event Name: BlueScreen

      Code: 116

      Parameter 1: ffffe000446304d0

      Parameter 2: fffff80135a9bd10

      Parameter 3: 0

      Parameter 4: d

      OS Version: 6_3_9600

      Service Pack: 0_0

      Product: 256_1

      OS Version: 6.3.9600.2.0.0.256.48

      Locale ID: 1028

       

       

       

       

       

      Extra information about the problem

      Bucket ID:    0x116_TdrBCR:D_Tdr:3_TdrVTR:13_IMAGE_igdkmd64.sys

       

      Summary: Hardware error

      Date: 2015/9/5 10:12 PM

       

       

       

      Description

      A problem with your hardware caused Windows to stop working correctly.

       

       

       

      Problem signature

      Problem Event Name:    LiveKernelEvent

      Code:    117

      Parameter 1:    ffffe000446304d0

      Parameter 2:    fffff80135a9bd10

      Parameter 3:    0

      Parameter 4:    0

      OS version:    6_3_9600

      Service Pack:    0_0

      Product:    256_1

      OS Version:    6.3.9600.2.0.0.256.48

      Locale ID:    1028

       

      Summary: Windows stopped working

      Date: 2015/9/5 10:12 PM

       

       

       

       

       

      Description

      The computer has rebooted from a bugcheck. The bugcheck was: 0x00000116 (0xffffe000446304d0, 0xfffff80135a9bd10, 0x0000000000000000, 0x000000000000000d). A dump was saved in: C:\Windows\MEMORY.DMP. Report Id: 090515-17359-01.

       

      Summary: Windows was not properly shutdown

      Date: 2015/9/5 10:12 PM

       

      So then when I had a look on my event viewer, I'd just found these system events and saved as an attachment in this thread.

       

       

      Including:

       

       

      one EventLog

      - System

       

       

       

       

       

        - Provider

       

       

       

       

       

         [ Name]  EventLog

       

       

       

        - EventID 6008

       

       

       

       

       

         [ Qualifiers]  32768

       

       

         Level 2

       

       

         Task 0

       

       

         Keywords 0x80000000000000

       

       

       

        - TimeCreated

       

       

       

       

       

         [ SystemTime]  2015-09-05T14:12:26.000000000Z

       

       

         EventRecordID 5285

       

       

         Channel System

       

       

         Computer parco-pc

       

       

         Security

       

       

       

       

       

       

       

      - EventData

       

       

       

       

       

          09:31:21 PM

         2015/9/5

       

       

       

       

       

         36020

       

       

       

       

       

       

         DF0709000600050015001F0015007300DF070900060005000D001F0015007300600900003C000000010000006009000001000000B00400000100000000000000

       

       

       

       

       

       

       

       

       

       

      --------------------------------------------------------------------------------

       

       

       

       

       

      Binary data:

       

       

       

       

       

       

       

       

       

       

      Words

       

       

       

       

       

      0000: 000907DF 00050006 001F0015 00730015

      0010: 000907DF 00050006 001F000D 00730015

      0020: 00000960 0000003C 00000001 00000960

      0030: 00000001 000004B0 00000001 00000000

       

       

       

       

       

       

       

       

       

       

      Bytes

       

       

       

       

       

      0000: DF 07 09 00 06 00 05 00   ß.......

      0008: 15 00 1F 00 15 00 73 00   ......s.

      0010: DF 07 09 00 06 00 05 00   ß.......

      0018: 0D 00 1F 00 15 00 73 00   ......s.

      0020: 60 09 00 00 3C 00 00 00   `...<...

      0028: 01 00 00 00 60 09 00 00   ....`...

      0030: 01 00 00 00 B0 04 00 00   ....°...

      0038: 01 00 00 00 00 00 00 00   ........




      one BugCheck

      - System

       

       

       

       

       

        - Provider

       

       

       

       

       

         [ Name]  Microsoft-Windows-WER-SystemErrorReporting

         [ Guid]  {ABCE23E7-DE45-4366-8631-84FA6C525952}

         [ EventSourceName]  BugCheck

       

       

       

        - EventID 1001

       

       

       

       

       

         [ Qualifiers]  16384

       

       

         Version 0

       

       

         Level 2

       

       

         Task 0

       

       

         Opcode 0

       

       

         Keywords 0x80000000000000

       

       

       

        - TimeCreated

       

       

       

       

       

         [ SystemTime]  2015-09-05T14:12:27.000000000Z

       

       

         EventRecordID 5289

       

       

         Correlation

       

       

       

        - Execution

       

       

       

       

       

         [ ProcessID]  0

         [ ThreadID]  0

       

       

         Channel System

       

       

         Computer PARCO-PC

       

       

         Security

       

       

       

       

       

       

       

      - EventData

       

       

       

       

       

        param1 0x00000116 (0xffffe000446304d0, 0xfffff80135a9bd10, 0x0000000000000000, 0x000000000000000d)

        param2 C:\Windows\MEMORY.DMP

        param3 090515-17359-01




      And also one Kernel-Power

      - System

       

       

       

        - Provider

       

       

       

         [ Name]  Microsoft-Windows-Kernel-Power

         [ Guid]  {331C3B3A-2005-44C2-AC5E-77220C37D6B4}

       

       

         EventID 41

       

       

         Version 3

       

       

         Level 1

       

       

         Task 63

       

       

         Opcode 0

       

       

         Keywords 0x8000000000000002

       

       

       

        - TimeCreated

       

       

       

         [ SystemTime]  2015-09-05T14:12:15.515654500Z

       

       

         EventRecordID 5294

       

       

         Correlation

       

       

       

        - Execution

       

       

       

         [ ProcessID]  4

         [ ThreadID]  8

       

       

         Channel System

       

       

         Computer parco-pc

       

       

       

        - Security

       

       

       

         [ UserID]  S-1-5-18

       

       

       

       

       

      - EventData

       

       

       

        BugcheckCode 278

        BugcheckParameter1 0xffffe000446304d0

        BugcheckParameter2 0xfffff80135a9bd10

        BugcheckParameter3 0x0

        BugcheckParameter4 0xd

        SleepInProgress 0

        PowerButtonTimestamp 0

        BootAppStatus 0

       

       

       

       

      I'd asked Microsoft about this and they said they saw "igdkmd64.sys" inside my provided data, and said this is the problem about Intel Graphic driver, and tell me to contact Intel.

      So what the hell is it going on? Whatsup?

       

       

       

       

      P.S. Do I have to really update that C:\Windows\MEMORY.DMP which size in 577MB?