Let me ask you the following:
Did the camera work before and then failed or it never worked?
Please provide me with your computer model.
Do you have the latest BIOS version installed in your system? If not you can try updating the BIOS in your system to the latest version.
Does this camera comes already built-in or you purchase a separate camera with USB?
Try following the steps shown here:
Please let me know.
This is a new machine I custom built custom built (see specs bellow). Running a Intel(R) RealSense(TM) 3D Camera (Front F200). The camera works fine for about 5 seconds on boot up but then shuts off.
Intel Core i7-5960X Extreme Edition, 4455 MHz (35 x 127)
Asus Rampage V Extreme (1 PCI-E x1, 5 PCI-E x16, 1 M.2, 8 DDR4 DIMM, Audio, Gigabit LAN, WiFi)
Intel Wellsburg X99, Intel Haswell-E
32640 MB (DDR4-2133 DDR4 SDRAM)
BIOS 1701 AMI (08/14/2015)
NVIDIA GeForce GTX TITAN X (12 GB) x 2 SLI
Asus ROG PG278Q [27" LCD] (#ASNkNvloxMPd)
Samsung SSD 850 PRO 1TB (1024 GB, SATA-III)
Samsung SSD 850 PRO 512GB (512 GB, SATA-III)
HL-DT-ST BD-RE WH12LS30 (12x/2x/10x BD-RE)
With only the keyboard and mouse connected to USB2.0. The F200 is connected to a dedicated USB 3.0 Port per pdf release notes. Behaver is like this
- @ boot up :Camera only turns on for a few seconds (maybe 5) and then shuts off - if I catch it before it shuts down, Windows Hello works and logs me in without issue.
- After "Sign out" : "Windows Hello" says its looking for me but camera is OFF and never turns on - only way to log in is via PIN
- After "Lock" : "Windows Hello" says its looking for me, camera turns ON after a few seconds and stays indefinitely or on until I show it my face.(this is the only scenario that appears to be working as expected)
Not sure what else we can do here, I think it must be driver issue but I don't see anything like this listed in the release notes. Needless to say its very frustrating.
This forum is primary for those end users with the camera integrated in their systems. Have you tried the Developer support forum for the camera here: https://software.intel.com/en-us/forums/realsense
Apparently some people have ran into similar issues:
Perhaps the camera is not getting enough power from the USB port you are using.
Yes I have run all updates. Today I figured I would give it another try and I found a behavior that is strange from my prior attempts. Only after I install the realsense dcm does the camera behave the way it should (install with no reboot). Meaning if I lock the pc the camera stays on and active until I show myself and when I put the pc to sleep, when it wakes up the camera stays active until I show myself. All of this works perfectly until I reboot the machine after the install. Then it goes back to the same behavior. Camera only activates for a few seconds and boot up and doesn't bother turning on during a lock or sleep wake up event.
So the question is, what is happening after a reboot that isn't happening after the software is first installed?
Have you tested the camera with any of the apps from the here: Intel® RealSense™ App Showcase
Perhaps try it with the Lego game or the or the Warrior Wave game.
I am trying to isolate if there is an issue with the camera, DCM, the OS or the Windows Hello feature.
Also, can you share a screen shot of your configuration for Windows Hello?
Have you posted your issue in the Microsoft forums?
I am trying to figure out if other have had the same or similar issue, and have posted to Microsoft forums.
A quick search on the Microsoft forums about Windows Hello and Camera, gave me long list of issues/questions.
I tried a few app from the showcase and all worked fine. As I posted earlier, the camera works perfectly right after install as long as I DONT reboot the pc. Once I reboot the pc the camera ceases to function except for those few seconds when windows fist starts after the reboot. I am really confused at this point, what is working/running after install that fails to start/work after reboot.