4 Replies Latest reply on Sep 9, 2015 10:19 AM by Anubhavkumarc

    Help needed with rendering bugs on Intel HD 4400 with Intel i5 4210U. Blurry textures and darkened colors on Metro apps.

    Anubhavkumarc

      Screenshots over here.

      "dxdiag.txt" attached for system information.

      Also disabling Intel driver in device manager and re-enabling it temporarily solves the problem. And no bugs are encountered when the driver is disabled.

       

      Category

      Questions

      Answers (N/A if not applicable)

      Description

      Provide a detailed description of the issue AND 'does it fail every single time, or only sometimes?' If you can offer a % rate please do.

      At an unknown frequency (happens randomly except for a few times it surely happens) , the Start menu and modern apps glitch out and have fuzzy textures and fonts (as shown here), and also darkness.

      Hardware (HW)

      Brand and Model of the system.

      HP 15-r022TX

      Hybrid or switchable graphics system? ie Does it have AMD or NV graphics too?

      Optimus with nVidia Geforce 820M

      Make and model of any Displays that are used to see the issue (see note2 below).

      LFP = Local Flat Panel (Laptop panel)

      EFP = External Flat Panel (Monitor you plug in)

      LFP

      How much memory [RAM] in the system (see note2 below).

      8 GB

      Provide any other hardware needed to replicate the issue.

      ie: Cables&brand, cable type [vga, hdmi, DP, etc], dock, dongles/adapters, etc

      NA

      Hardware Stepping (see note1 below).

      In Attachment

      Software (SW)

      Operating System version (see note2 below).

      Windows 10 Enterprise (build 10.0.10240)

      VBIOS (video BIOS) version. This can be found in “information page” of CUI (right click on Desktop and select “Graphics Properties”.

      NA (doesn't show up in the Control Panel)

      Graphics Driver version; for both integrated Intel and 3rd party vendors (see note2 below).

      Intel: 10.18.15.4256

      nVidia: 10.18.13.5560

      SW/Apps version used to replicate the issue.

      Metro/Modern/Universal Apps

      Configurations

      Single display, clone, or extended (see note2 below).

      Single Display

      Display resolution & refresh rate setting of each display (see note2 below).

      1366x768 60p

      AC or DC mode, i.e. is power cable plugged in or not?

      Plugged

      How to repro

      Please provide steps to replicate the issue.  Thesesteps are very crucial to finding the root cause and fix.

      A screenshot to illustrate the issue is a huge plus. Avideo of the failure is even better! Attach to the post or provide the YouTube link.

       

       

       

       

       

       

       

       

      1. Restart the computer. (the glitches start with 100% accuracy)

      OR

      1. Hibernate the system, then start. (again 100% accuracy)

      OR

      1. Leave the computer idle for a while (might occur)

      OR

      1. Do whatever you are doing (might occur)