Hello guys, how are you?
I'm having a problem, when i am on windows my screen goes black and it crashes.
Afterwards i need to reboot the computer for windows to work, it works for around 10-15minutes then crashes again.
After replacing RAM, this problem continued. So i replaced my i5-4460 for a G3250 that i have here at home on a second computer, the problem disappeared.
After this i installed the i5-4460 again just to be sure the black screens are coming from the CPU, and yes i had black screens again. So my conclusion is problem with the CPU.
At this moment i have the G3250 installed everything is stable working fine.
Assuming my i5-4460 is faulty, i only have the invoice of the purchase of the CPU, i don't have the blue INTEL box where the CPU comes. Is this a problem?
The store where i bought it says there's no way they can confirm if this CPU is the same that they sold me without the Blue Paper Box.
What can i do? the CPU only has around 3-4 months use.
I am in Portugal btw.