2 Replies Latest reply on Oct 27, 2015 3:31 PM by allan_intel

    Win 10 - HD 4400 Black screen from sleep then VIDEO_TDR_Failure Mem dump

    Gnothi

      I understand this is a work in progress by the Intel team. Here are my details. Hope it helps.

      Category

      Questions

      Answers (N/A if not applicable)

      Description

      Provide a detailed description of the issue AND 'does it fail every single time, or only sometimes?' If you can offer a % rate please do.

      When laptop resumes from sleep, a black screen is displayed for several minutes, sometimes a Blue Screen Mem dump video_tdr_failure occurs.

      About 10% of time.

      Hardware (HW)

      Brand and Model of the system.

      ASUS X550LB

      Hybrid or switchable graphics system? ie Does it have AMD or NV graphics too?

      Yes, NV

      Make and model of any Displays that are used to see the issue (see note2 below).

      LFP = Local Flat Panel (Laptop panel)

      EFP = External Flat Panel (Monitor you plug in)

      LFP

      How much memory [RAM] in the system (see note2 below).

      12 GB

      Provide any other hardware needed to replicate the issue.

      ie: Cables&brand, cable type [vga, hdmi, DP, etc], dock, dongles/adapters, etc

      NA

      Hardware Stepping (see note1 below).

      PCI\VEN_8086&DEV_0A16&SUBSYS_131D1043&REV_09

      PCI\VEN_8086&DEV_0A16&SUBSYS_131D1043

      PCI\VEN_8086&DEV_0A16&CC_030000

      PCI\VEN_8086&DEV_0A16&CC_0300

      Software (SW)

      Operating System version (see note2 below).

      Win 10 Home 64bit build 10240

      VBIOS (video BIOS) version. This can be found in “information page” of CUI (right click on Desktop and select “Graphics Properties”.

      Not listed

      Graphics Driver version; for both integrated Intel and 3rd party vendors (see note2 below).

      10.18.15.4256

      NV 355.82

      SW/Apps version used to replicate the issue.

      NA

      Configurations

      Single display, clone, or extended (see note2 below).

      Single

      Display resolution & refresh rate setting of each display (see note2 below).

      1366x768 60 hz

      AC or DC mode, i.e. is power cable plugged in or not?

      AC

      How to repro

      Please provide steps to replicate the issue.  Thesesteps are very crucial to finding the root cause and fix.

      A screenshot to illustrate the issue is a huge plus. Avideo of the failure is even better! Attach to the post or provide the YouTube link.

       

       

       

       

       

       

       

      1.Close lid of laptop to enter sleep mode

      2. Wait

      3. Open lid

      4. Black screen displayed for several minutes

      5. Sometimes Memory dump occurs

      ...


       

      Here's the mem dump info

       

      dxgkrnl.sysdxgkrnl.sys+142a8cfffff801`a5650000fffff801`a583a0000x001ea0000x55bebfed8/2/2015 9:12:13 PMMicrosoft® Windows® Operating SystemDirectX Graphics Kernel10.0.10240.16425 (th1.150802-1600)Microsoft CorporationC:\WINDOWS\system32\drivers\dxgkrnl.sys
      dxgmms2.sysdxgmms2.sys+1e481fffff801`a7a50000fffff801`a7ad00000x000800000x55bec2178/2/2015 9:21:27 PMMicrosoft® Windows® Operating SystemDirectX Graphics MMS10.0.10240.16425 (th1.150802-1600)Microsoft CorporationC:\WINDOWS\system32\drivers\dxgmms2.sys
      igdkmd64.sysigdkmd64.sys+16550fffff801`a7d30000fffff801`a836d0000x0063d0000x55a99d8d7/17/2015 8:27:57 PMIntel HD Graphics Drivers for Windows 8(R)Intel Graphics Kernel Mode Driver10.18.15.4256Intel CorporationC:\WINDOWS\system32\drivers\igdkmd64.sys

       

       

      Hope it helps and thanks.