14 Replies Latest reply on Oct 1, 2015 12:29 AM by Cesar Badilla

    Intel Driver Update Utility Installer - can not be installed

    jakamil

      Intel Driver Update Utility Installer - can not be installed

      System Windows 7 / 64 bit

      Please help

      Intel1.pngintel2.png

        • 1. Re: Intel Driver Update Utility Installer - can not be installed
          mark_h_@intel

          Hi jakamil,

          I'm not sure why Windows is giving you that message.

          Try right-clicking on the installer and running the installer as an administrator.

           

          Mark

          • 2. Re: Intel Driver Update Utility Installer - can not be installed
            jakamil

            Thank you for answer.

            I tried but the problem is the same :-(

            • 3. Re: Intel Driver Update Utility Installer - can not be installed
              mark_h_@intel

              Hi jakamil,

              I've been testing the installer on other Windows 7 machines and the installer files seem to work. I'm not sure what is happening on your machine.Maybe the problem is with the Windows installer service or something on the PC that is blocking the installer from copying files. I wish I had an answer for why you are seeing this, but I don't. You might have to manually find downloads for your Intel components in .Intel® Download Center. If you're not sure which Intel components are on your PC, you can identify them with the Intel® System Identification Utility - Identify Your Product. I'm sorry for the trouble you are having. If I find a workaround, I'll let you know.

               

              Mark

              • 4. Re: Intel Driver Update Utility Installer - can not be installed
                jakamil

                Hello Mark,

                send log file data.

                 

                [0C58:0440][2015-09-02T09:36:03]i001: Burn v3.9.1208.0, Windows v6.1 (Build 7601: Service Pack 1), path: C:\Users\KamilLenovo\Desktop\Intel Driver Update Utility Installer.exe, cmdline: '-burn.unelevated BurnPipe.{A6742956-5418-4651-A18C-9138A20EB174} {EA1FFD8F-BAA5-4014-9D25-DA590EC5902E} 832 '

                [0C58:0440][2015-09-02T09:36:03]i000: Initializing numeric variable 'DCAOPTIN_Checkbox' to value '0'

                [0C58:0440][2015-09-02T09:36:03]i000: Initializing string variable 'LaunchTarget' to value '[ProgramFilesFolder]Intel Driver Update Utility\DriverUpdateUI.exe'

                [0C58:0440][2015-09-02T09:36:03]i000: Setting string variable 'WixBundleLog' to value 'C:\Users\KAMILL~1\AppData\Local\Temp\Intel_Driver_Update_Utility_20150902093603.log'

                [0C58:0440][2015-09-02T09:36:03]i000: Setting string variable 'WixBundleOriginalSource' to value 'C:\Users\KamilLenovo\Desktop\Intel Driver Update Utility Installer.exe'

                [0C58:0440][2015-09-02T09:36:03]i000: Setting string variable 'WixBundleOriginalSourceFolder' to value 'C:\Users\KamilLenovo\Desktop\'

                [0C58:0880][2015-09-02T09:36:03]i000: Setting version variable 'WixBundleFileVersion' to value '2.2.0.2'

                [0C58:0440][2015-09-02T09:36:03]i100: Detect begin, 2 packages

                [0C58:0440][2015-09-02T09:36:03]i000: Setting string variable 'NETFRAMEWORK45' to value '379893'

                [0C58:0440][2015-09-02T09:36:03]e000: Error 0x80070003: Failed to get size of pseudo bundle: C:\ProgramData\Package Cache\{8409c4f7-2340-4933-a304-5d37db4fb48b}\Intel® Driver Update Utility Installer.exe

                [0C58:0440][2015-09-02T09:36:03]e000: Error 0x80070003: Failed to initialize package from related bundle id: {8409c4f7-2340-4933-a304-5d37db4fb48b}

                [0C58:0440][2015-09-02T09:36:03]i052: Condition 'NETFRAMEWORK45 >= 378389' evaluates to true.

                [0C58:0440][2015-09-02T09:36:03]i103: Detected related package: {59DB38EB-F864-4E10-841D-38CFBCF864B0}, scope: PerMachine, version: 2.0.0.29, language: 0 operation: MajorUpgrade

                [0C58:0440][2015-09-02T09:36:03]i101: Detected package: NetFx45Web, state: Present, cached: Complete

                [0C58:0440][2015-09-02T09:36:03]i101: Detected package: DriverUpdateUtilityInstaller, state: Absent, cached: Complete

                [0C58:0440][2015-09-02T09:36:03]i199: Detect complete, result: 0x0

                [0C58:0880][2015-09-02T09:36:06]i000: Setting numeric variable 'DCAOPTIN_Checkbox' to value 0

                [0C58:0880][2015-09-02T09:36:08]i000: Setting numeric variable 'DCAOPTIN_Checkbox' to value 0

                [0C58:0440][2015-09-02T09:36:08]i200: Plan begin, 2 packages, action: Install

                [0C58:0440][2015-09-02T09:36:08]w321: Skipping dependency registration on package with no dependency providers: NetFx45Web

                [0C58:0440][2015-09-02T09:36:08]i000: Setting string variable 'WixBundleRollbackLog_DriverUpdateUtilityInstaller' to value 'C:\Users\KAMILL~1\AppData\Local\Temp\Intel_Driver_Update_Utility_20150902093603_0_DriverUpdateUtilityInstaller_rollback.log'

                [0C58:0440][2015-09-02T09:36:08]i000: Setting string variable 'WixBundleLog_DriverUpdateUtilityInstaller' to value 'C:\Users\KAMILL~1\AppData\Local\Temp\Intel_Driver_Update_Utility_20150902093603_0_DriverUpdateUtilityInstaller.log'

                [0C58:0440][2015-09-02T09:36:08]i201: Planned package: NetFx45Web, state: Present, default requested: Present, ba requested: Present, execute: None, rollback: None, cache: No, uncache: No, dependency: None

                [0C58:0440][2015-09-02T09:36:08]i201: Planned package: DriverUpdateUtilityInstaller, state: Absent, default requested: Present, ba requested: Present, execute: Install, rollback: Uninstall, cache: No, uncache: No, dependency: Register

                [0C58:0440][2015-09-02T09:36:08]i299: Plan complete, result: 0x0

                [0C58:0440][2015-09-02T09:36:08]i300: Apply begin

                [0340:1AA4][2015-09-02T09:36:08]e000: Error 0x80070003: Failed to get size of pseudo bundle: C:\ProgramData\Package Cache\{8409c4f7-2340-4933-a304-5d37db4fb48b}\Intel® Driver Update Utility Installer.exe

                [0340:1AA4][2015-09-02T09:36:08]e000: Error 0x80070003: Failed to initialize package from related bundle id: {8409c4f7-2340-4933-a304-5d37db4fb48b}

                [0340:1AA4][2015-09-02T09:36:08]i360: Creating a system restore point.

                [0340:1AA4][2015-09-02T09:36:13]i361: Created a system restore point.

                [0340:1AA4][2015-09-02T09:36:13]i320: Registering bundle dependency provider: {ca4bc3a8-b99c-4416-90d8-351a8ceab458}, version: 2.2.0.2

                [0340:118C][2015-09-02T09:36:13]i304: Verified existing payload: DriverUpdateUtilityInstaller at path: C:\ProgramData\Package Cache\{3EE9923D-3045-46AB-9CAA-E375993AEB4A}v2.2.0.1\Intel Driver Update Utility Installer.msi.

                [0340:1AA4][2015-09-02T09:36:13]i323: Registering package dependency provider: {3EE9923D-3045-46AB-9CAA-E375993AEB4A}, version: 2.2.0.1, package: DriverUpdateUtilityInstaller

                [0340:1AA4][2015-09-02T09:36:13]i301: Applying execute package: DriverUpdateUtilityInstaller, action: Install, path: C:\ProgramData\Package Cache\{3EE9923D-3045-46AB-9CAA-E375993AEB4A}v2.2.0.1\Intel Driver Update Utility Installer.msi, arguments: ' ARPSYSTEMCOMPONENT="1" MSIFASTINSTALL="7" DCAOPTIN="0"'

                [0340:1AA4][2015-09-02T09:36:24]e000: Error 0x80070643: Failed to install MSI package.

                [0340:1AA4][2015-09-02T09:36:24]e000: Error 0x80070643: Failed to execute MSI package.

                [0C58:0440][2015-09-02T09:36:24]e000: Error 0x80070643: Failed to configure per-machine MSI package.

                [0C58:0440][2015-09-02T09:36:24]i319: Applied execute package: DriverUpdateUtilityInstaller, result: 0x80070643, restart: None

                [0C58:0440][2015-09-02T09:36:24]e000: Error 0x80070643: Failed to execute MSI package.

                [0340:1AA4][2015-09-02T09:36:24]i318: Skipped rollback of package: DriverUpdateUtilityInstaller, action: Uninstall, already: Absent

                [0C58:0440][2015-09-02T09:36:24]i319: Applied rollback package: DriverUpdateUtilityInstaller, result: 0x0, restart: None

                [0340:1AA4][2015-09-02T09:36:24]i329: Removed package dependency provider: {3EE9923D-3045-46AB-9CAA-E375993AEB4A}, package: DriverUpdateUtilityInstaller

                [0340:1AA4][2015-09-02T09:36:24]i330: Removed bundle dependency provider: {ca4bc3a8-b99c-4416-90d8-351a8ceab458}

                [0340:1AA4][2015-09-02T09:36:24]i352: Removing cached bundle: {ca4bc3a8-b99c-4416-90d8-351a8ceab458}, from path: C:\ProgramData\Package Cache\{ca4bc3a8-b99c-4416-90d8-351a8ceab458}\

                [0340:1AA4][2015-09-02T09:36:24]w354: Unable to remove cached bundle: {ca4bc3a8-b99c-4416-90d8-351a8ceab458}, from path: C:\ProgramData\Package Cache\{ca4bc3a8-b99c-4416-90d8-351a8ceab458}\, reason: 0x80070003. Continuing...

                [0C58:0440][2015-09-02T09:36:25]i399: Apply complete, result: 0x80070643, restart: None, ba requested restart:  No

                • 5. Re: Intel Driver Update Utility Installer - can not be installed
                  mark_h_@intel

                  Hi jakamil,

                  I see you have an older version of the Intel Driver Update Utility installed. Try removing the old version through the Windows "Uninstall or Change a Program" (Programs and Features) in the Control Panel. Maybe you can then install the new version. Let me know if that works.

                   

                  Mark

                  • 6. Re: Intel Driver Update Utility Installer - can not be installed
                    jakamil

                    Hi Mark,

                    (Programs and Features) in the Control Panel - Indeed there was a possibility to uninstall the old version. When clicked wrote a report - an application has been uninstalled, you want to delete the directory?

                    I gave removed. Unfortunately, the problem is the same :-(

                    Probably penetrated mistake during the transition to Windows10 and back to win7.

                    Thank you for your patience :-) "Translated by google.

                    • 7. Re: Intel Driver Update Utility Installer - can not be installed
                      mark_h_@intel

                      Sorry that you still cannot install it. I don't know anything else to try. If I come up with a solution, I will let you know. I expect us to have a minor update to the utility later this month. That means a new installer will be built, so maybe that will make a difference. Since I don't know the cause, I can't say if the new version will help or not.

                       

                      Mark

                      • 8. Re: Intel Driver Update Utility Installer - can not be installed
                        jakamil

                        OK I'll wait for a new version.

                        • 9. Re: Intel Driver Update Utility Installer - can not be installed
                          jakamil

                          Hello,

                          and to win 10 I have the same problem.

                          • 10. Re: Intel Driver Update Utility Installer - can not be installed
                            Cesar Badilla

                            Hello jakamil

                             

                            Have you tried uninstalling any previous version of the Intel Driver Update Utility and reinstalling the latest version from here Intel® Driver Update Utility

                            as an administrator?

                             

                            Additionally, when you get the error where the setup asks you for the path where the "installer" is located, were you able to select the specific file for installing the Intel® driver update utility?

                             

                            Regards,

                             

                            Caesar B.

                            • 11. Re: Intel Driver Update Utility Installer - can not be installed
                              jakamil

                              Hello,

                              I found by chance in c: \ Program Files (x86) \ Intel Driver Update Utility.

                              When you run the .exe file is working normally, but the uninstall file is missing and can not be uninstalled despite "programi and function," which is not at all visible. How, then uninstall that gave install the new version and everything worked normally?

                              • 12. Re: Intel Driver Update Utility Installer - can not be installed
                                Cesar Badilla

                                Hello jakamil,

                                 

                                This means the un-installation was not successful and Windows* deleted some files and the  Intel® Driver Update Utility uninstaller.

                                 

                                In this particular case, I suggest using a third parties program "remover/ uninstaller" such as Revo Uninstaller* Download Revo Uninstaller Freeware - Free and Full Download - Uninstall software, remove programs, solve uninstall probl…  or visit Microsoft Fix it Solution Center: troubleshooting software issues * and filter by "uninstall " at the Filter Solutions option which will proceed to download the file named MicrosoftFixit.ProgramInstallUninstall.FISC.1366937188113060.2.1.Run please run the setup and  proceed to uninstall the Intel® Driver Update Utility, then proceed to download the latest version of the Intel® Driver Update Utility


                                Regards,


                                Caesar B.


                                *Other names and brands may be claimed as the property of others.


                                • 13. Re: Intel Driver Update Utility Installer - can not be installed
                                  jakamil

                                  Hello,

                                  Thank you for your help :-)

                                  MicrosoftFixit problem solved.

                                  Have a nice day.

                                  Kamil

                                  • 14. Re: Intel Driver Update Utility Installer - can not be installed
                                    Cesar Badilla

                                    Hello  jakamil,

                                     

                                    We are glad to hear the issue was solved by following our recommendations and we are here to help.

                                     

                                    Regards,

                                    Caesar B.