Intel HD 5500 graphic driver stopped

[OHasc]

HI,

I have problem with my new laptop: Dell E7450 with core i7 broadwell, IntelHD 5500 graphic, 8gb ram, SSD 512 GB crucial.

So my problem is with intel graphic driver when I am playing HTML5 video (youtube) and when I give this playing window to the background (keeping playing) I almost imedietly get message:

Graphic driver stopped and was recovered. Even log: Ovladač zobrazení igfx přestal odpovídat a byl úspěšně obnoven. (Graphic driver IGFX stopped responsing and was sucesfully recovered).

Also it is possible to se black flashes on the display during this problem.

I tryed everything to fix it:

1) new driver from manufacturer,

2) new driver from INTEL,

3) registry fix,

4) fresh Windows, (all versions... 7, 8.1 and 10) everytime with same problem,

5) new chipset driver,

6) Dell replaced me new motherboar....with same error.

I also noticed that when I removed that driver the problem is gone....but I dont have driver now so that is also problem...

So please Intel..... HELP ME....becouse dell or microsoft is not able to help me...

[Jose_H_Intel1]

Did you try using different browsers?

[OHasc]

Yes, idid try another browser. I have still this problem.

Please can you find a Solution?

My configuration now is:

- Windows 10 with anniversary update

- latest INTEL generic drivers. I did try also DELL drivers but the problem is still there.

Error message: Ovladač zobrazení igfx přestal odpovídat a byl úspěšně obnoven. (Igfxt module has stopped working and it was successfully recovered).

I have everything in latest version (incl BIOS).

[OHasc]

any news? Still have problem!

Název protokolu:System

Source: Display

Date: 18.12.2016 23:47:40

ID události: 4101

Kategorie úlohy:Není

Úroveň: Upozornění

Klíčová slova: Klasické nastavení

Uživatel: Není k dispozici

Počítač: Ondra-PC

Popis:

Ovladač zobrazení igfx přestal odpovídat a byl úspěšně obnoven. (Igfx display driver stopped responding and has successfully recovered)

Kód XML události:

http://schemas.microsoft.com/win/2004/08/events/event">

4101

3

0

0x80000000000000

14516

System

Ondra-PC

igfx

[idata]

Hi,

I have reports that this issue has been fixed already with driver version 4424. Please see information below:

Latest graphics drivers for Intel® HD graphics 5500

https://downloadcenter.intel.com/download/26347/Intel-Beta-Graphics-Driver-for-Windows-10-and-Windows-7-8-1-15-40-?product=86210 Download Intel® Beta Graphics Driver for Windows® 10 and Windows 7*/8.1* [15.40]

Allan.

[GBoyd]

According tohttps://guideusermanual.com/product-name-latitude-e7450-manual&po=344655&lang=English Dell Latitude E7450 Manual this graphic driver issue is solved by following steps:

1. Open the Control Panel window and double-click Device Manager
2. Double-click Display Adapters to view all devices under it
3. Double-click the device that is causing the problem
4. Click the Driver tab
5. Click the Roll Back Driver button and follow the onscreen instructions

[OHasc]

😄 ok thank you but as far as I know I am able to re-install drivers...

not solved even with new drivers from dell - dell told that new driver will solve it but the problem is still there... especialy when video plays on background after sleeping mode

[idata]

Hi,

Thanks for the update.Please fill out the following form and I will try to replicate this matter./thread/77761 https://communities.intel.com/thread/77761You can copy and paste the form directly to MS-Word and attach the documentIn order to attach files, make sure you select the "Advanced Editor" option in the top right of your reply window. You will then be presented with an attach file dialogue at the bottom of the reply.Allan.

[idata]

Were you able to fill out the requested information?

Allan.

[OHasc]

hi

check this:

/message/451617# 451617 https://communities.intel.com/message/451617# 451617

[idata]

Thank you.

Let's work on the other thread since the documentation is already attached to it./message/451617 https://communities.intel.com/message/451617Allan.