Thank you for contacting Intel.
I have moved your post to our wireless forum to have our colleague try to assist you. However, I see that you have a Broadcom Wireless Card. I suggest to try contacting Broadcom or your system for assistance.
Thanks for that. The wireless forum wasn't available for me when I created the post.
I am a member of the system support team.
Yes, it is a Broadcom but usually, because it's provided by Intel, the manufacturer says to request Intel. Maybe you have specific details to contact them and get support?
Unfortunately we don't have information on Broadcom* Products infrastructure. For your convenience, the way we can help you with this product is to provide you their support number found in this link: Contact Us | Broadcom
Since the issue is neither the native internal Broadcom* Adapter not the external USB one. We recommend that you contact the computer manufacturer for assistance.
What we can do to help is to provide you the list of computer manufacturer for you to locate yours and contact them for additional help.
Indeed, I agree with you. And you know what? You are the manufacturer! It's an Intel Ultrabook made by Intel.
So, does anyone has a solution to help me resolving this issue?
Can you send us the full information on this Ultra book you have please?
Please understand that Intel does not build whole systems to end-user. Where did you get this computer from?
I'm very sorry for the very late answer.
So you can find bellow all information on this Ultrabook:
I'm currently working for Hubone. My manager gave it to me to fix the Wifi issue . He told me this Ultrabook is one of the rare device Intel made itself so that's why I believe that your company made it.
I roll back to Windows 8.1 but I still face the issue.
This is an engineer unit and was not meant to the general public. Intel recommends that the person where you boss got it from should be contacted for assistance.
My boss told me to contact Intel, that's why I'm actually writing here on this Intel forum.
I tried to go to https://premier.intel.com but "Not Authorized to Access"
I tried contact via http://support.intel.com/support/go/UBHB2SDP and I received an answer:
Your registration request could not be approved for the following reason:
Hardware technical support for this product has ended. You can return the product at no cost to you if it is defective or no longer useful by utilizing our SDV Return Material Authorization (RMA) process. For details, please send an e-mail to firstname.lastname@example.org. Please include the Product Code and Serial Number found on the system label.
If you have a question about this registration, feel free to send an e-mail to Premier_SelfReg_Support@intel.com.
I don't want to return the product I just want to have the right driver for the wifi card.
Would be very appreciated if you could help. Thank you.
We are going to check what can be done in order to help you on our side. We will advise soon.
Could you please check your private messages?
I am also trying to set up Windows 10 on this same Harris Beach SDS device - running into the same issue, that is a common problem with pretty much all of Broadcoms WiFi cards under Windows 10. Could you help me out as well? Thank you very much in advance!
I have the same same Intel Ultrabook and the same problem with WiFi Broadcom adapter on Win 10.
Could you please help? I will appreciate it so much.