It is important to find out how the new TV is being detected by the graphics controller. We expect that the graphics controller reads the EDIE of the new TV to load the correct specifications of it automatically. When the GPU doesn’t get this information correctly most likely it is required to install a driver for the TV if the manufacturer provides one.
As per recommendations:
- Make sure you have the latest graphics driver, version 22.214.171.12448, download it using the following link: https://downloadcenter.intel.com/download/25118/Graphics-Intel-HD-Graphics-Driver-for-Intel-NUC
- Make sure the NUC BIOS is up to date, latest version 0040, download it using the following link: https://downloadcenter.intel.com/download/24991/BIOS-Update-WYLPT10H-86A-
- Incredibly important, make sure you are using high speed and high quality HDMI 1.4a cables. It has been confirmed that low quality cables affect a lot the HDMI communication with our products.
- As per testing, try the new TV without any driver installed. Remove the current driver from “Programs and Features” in Control Panel to compare results
- If you tried more than one TV in the same NUC with the same results and these recommendations don’t help, I am afraid this is a compatibility issue with the TVs you are using or a defect with the on board graphics controller of your NUC.