I understand Intel engineering team is currently working on new graphics drivers for Windows 10. I still do not have an estimate but they will be posted at Intel® Download Center
Please review information on post #93: Re: -NEW- Intel® Iris™, Iris™ Pro, and HD Graphics Production Driver for Windows* 10 64-bit 126.96.36.199.4256
is it possible to have an ETA, or a possible workaround ?
Me, and I am sure lots of other users, have this chip installed on business laptops, so this bug is directly impacting our work.
From my point of view is business-critical, and I am pretty near in getting a new laptop with an AMD chipset to avoid all these issues which are ridiculous in 2015 for an Intel CPU launched few months ago.
I hope you can understand me, and how frustrating this can be in our daily work, and I hope to get some workaround for this.
Thanks in advance.
this issue still remains with the latest drivers released on Sept 2015.
Answers (N/A if not applicable)
Provide a detailed description of the issue AND 'does it fail every single time, or only sometimes?' If you can offer a % rate please do.
Screen starts flickering if the laptop power state changes (e.g. unplugged) or after the laptop is waken up from Suspension.
The only workarounds are:
1. reboot PC
2. manually restard video driver with the following command: devcon.exe restart "PCI\CC_0300"
Brand and Model of the system.
Dell XPS 13 9343
Hybrid or switchable graphics system? ie Does it have AMD or NV graphics too?
Make and model of any Displays that are used to see the issue (see note2 below).
LFP = Local Flat Panel (Laptop panel)
EFP = External Flat Panel (Monitor you plug in)
How much memory [RAM] in the system (see note2 below).
Provide any other hardware needed to replicate the issue.
ie: Cables&brand, cable type [vga, hdmi, DP, etc], dock, dongles/adapters, etc
Hardware Stepping (see note1 below).
Operating System version (see note2 below).
Windows 10 Pro 64bit 10240
VBIOS (video BIOS) version. This can be found in “information page” of CUI (right click on Desktop and select “Graphics Properties”.
Graphics Driver version; for both integrated Intel and 3rd party vendors (see note2 below).
SW/Apps version used to replicate the issue.
Just use Windows
Single display, clone, or extended (see note2 below).
Display resolution & refresh rate setting of each display (see note2 below).
1920 * 1080
AC or DC mode, i.e. is power cable plugged in or not?
AC and DC (see issue description
How to repro
Please provide steps to replicate the issue. Thesestepsare very crucial to finding the root cause and fix.
A screenshot to illustrate the issue is a huge plus. Avideo of the failure is even better! Attach to the post or provide the YouTube link.
1. start computer with AC plugged
2. unplug AC
3. Put the laptop in "suspend" mode
4. Turn on (i.e. exit from suspension mode) the laptop: with classic windows usage the display starts flickering.
Hi guys, I finally found a resolution to this issue today!
It seems that a new version for this driver is released today/yesterday which is not available in Intel website yet. Go to the Windows Device Manager and click check for updates to Intel Graphics 5500 driver. Windows will update and install the new version (188.8.131.5200), which seems to have fixed the display flickering issue; I have not encountered this issue since updating to this new version. Please let me know whether this works for you or not.