Have tried numerous times in IE & Firefox to run Utility but in IE after accepting to install active x it just sits there. In Firefox after "check your sytem -- -" it just sits there. Have stopped fireall, enabled popups, allowed active x -- I have no clue how to run this utility. IS therE a seperate link where this util. can be downloaded & run from. Thanks. Have acer 1640 laptop (no problems) with Intel chipsets / graphics & win 7 upgrade advisor fails at graphics re "Aero"