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" Intel has a task team in place " Why don't they join us?

retiredfields Community Member
Currently Being Moderated

It's been a week since the problems began and basically no word from Intel. This is really a lame response to a major problem.

 

Why doesn't someone from the "task team", who are supposedly working on this issue, join this forum? Start a thread, let us know what's going on and, most importantly, seek some feedback. There are alot of smart folks on this forum, and maybe if you let us know whats going on and ask some questions, you might get some helpful answers.

 

Or, are you just too big and important that it would be too low for you to stoop?

  • 2. Re: " Intel has a task team in place " Why don't they join us?
    pwx Community Member
    Currently Being Moderated

    Thats a good question

  • 3. Re: " Intel has a task team in place " Why don't they join us?
    w00thisButtonDo Community Member
    Currently Being Moderated

    Support team can not comment because they don't have information, manufacturing or developing team just don't read this forum or can not comment it (housekeeping information).

    The left hand doesn't know what the right hand is doing and there is the problem.

  • 4. Re: " Intel has a task team in place " Why don't they join us?
    tfield98 Community Member
    Currently Being Moderated

    Undoubtedly there's a lot of internal organizational pressure on the Intel SSD team to fix this problem. And, undoubtedly the team is qualified for the task at hand.

     

    Given those two facts, I think it's safe to assume that the Intel engineers are working hard to fix the problem.  In fact, given the wide-spread nature,  visibility & severity of this problem, I bet that there's a lot of extra hours into the late night being put in.)

     

    Although I personally know of no such cases, I'd expect that if they need data from drives in the field, they've already contacted some of us privately and are now able to reproduce the problem sufficiently for their needs.

     

    I've been in their shoes and in my opinion, the engineers are behaving entirely appropriately.  Don't forget that this is a huge, huge, publicly-traded company. That means that there are layers and layers of marketing, legal, management, and bureaucracy scrutinizing them at their end.

     

    As much as we all are anxious to hear the status of their work, it's generally not considered good business practice (for a variety of reasons, mostly valid!) for engineering groups to post progress reports and detailed discussions.

     

    Ironically, I remain glad I purchased my SSD from Intel.  We can be sure that Intel has the skills, resources, and desire to fix this problem ASAP.  And, frankly, that can't be said for many other vendors in this marketplace.

  • 5. Re: " Intel has a task team in place " Why don't they join us?
    coup Community Member
    Currently Being Moderated

    What a load of waffle.

     

    After all is said and done, it would not take much for someone from whichever department is appropriate to do a bit of PR on their own forum.

     

    We don't doubt for one minute that Intel aren't working on this full throttle but giving people a bit of reassurance or even an indication, if known of time scales involved would be a wise move.

     

    Being cold shouldered by a generic statement just leaves the rumor mill to take over and in the long run, as we've seen here, starts to get peoples backs up.

  • 6. Re: " Intel has a task team in place " Why don't they join us?
    Clusen Community Member
    Currently Being Moderated

    Personally I do not really care about detailed discussons, progress reports or anything but one simple question:

    Should I RMA my SSD, which takes like 8-10 weeks, or will it be fixed by another firmware/tool? 8-10 weeks is a very long time.

     

    And that piece of information should get released as soon as possible, I guess that is what most people really want to know about, furthermore I do not see any damage Intel could recieve by doing this.

  • 7. Re: " Intel has a task team in place " Why don't they join us?
    Stiggy Community Member
    Currently Being Moderated

    tfield98 wrote:

     

    Undoubtedly there's a lot of internal organizational pressure on the Intel SSD team to fix this problem. And, undoubtedly the team is qualified for the task at hand.

    I sure hope so, and trust it is so, but we don't have any evidence of it, do we? On the contrary, if you are a tad cinical, the utter silence and long time this is taking would make you think that they are not giving it high priority.

     

    tfield98 wrote:

     

    Given those two facts, I think it's safe to assume that the Intel engineers are working hard to fix the problem.  In fact, given the wide-spread nature,  visibility & severity of this problem, I bet that there's a lot of extra hours into the late night being put in.)

    Since we don't have any evidence, I would certainly not call them facts!

     

    tfield98 wrote:

     

    As much as we all are anxious to hear the status of their work, it's generally not considered good business practice (for a variety of reasons, mostly valid!) for engineering groups to post progress reports and detailed discussions.

     

     


    I fully disagree with you there! It is generally not good business practice to ignore requests for information from your customers or to communicate without being exact. If you are afraid your engineering groups would communicate something they shouldn't, run it by your PR department first, but don't hold the info back!

  • 8. Re: " Intel has a task team in place " Why don't they join us?
    SuperAlex Community Member
    Currently Being Moderated

    Well said. I have a server to build and a deadline to meet and I am waiting for the firmware release without even roughly knowing any date!

  • 9. Re: " Intel has a task team in place " Why don't they join us?
    redux Community Member
    Currently Being Moderated

    If a solution is not going to be forthcoming anytime soon why can’t we have an interim solution like being able to revert back to the old firmware, which is currently not possible?

     

     

    Right now I’ve got 2 G2 drives. One I can use for a door stop and the other for a paper weight. I’ve submitted a support ticket to ask if I should RMA or wait for a firmware update, but no reply. I can’t send them back for a refund either so that it not an option, however appealing that is right now.

     

     

    After spending over $1K on 2 Intel drives I will now have to go out and buy a hard drive whilst this fiasco gets sorted out so I can continue to use my pc.

     

     

    What is going on Intel? Clearly pre launch testing was woefully inadequate. There is no direction in this forum or from official support channels about what we are supposed to do.

     

     

    I’m seriously regretting selling my G1 drives and getting G2 drives. I did it because I knew the G1’s would not get TRIM, which is another staid point of contention that is only made worse by this situation.

     

     

  • 10. Re: " Intel has a task team in place " Why don't they join us?
    ondro727 Community Member
    Currently Being Moderated

    Well said. I personally don't need Intel engineer to discuss all technical details, but I definitely AT LEAST need som sort of feedback from Intel. There are people who already "RMA"ed their drives, but there are many others who are awaiting Intel response as how to act (RMA or not etc.). There are others who just WAIT in their bussineses (which they make their money in) whether to use G2 drives or not (at the moment and even in general). I also agree that it is absolutely not a good bussines practice to shut the door and keep the silence. Aside the technical part, this is the other sad side of this story And I am also concerned, why IT media has not ring the bell yet. Strange.

     

    For my part, I used Intel SSD just beacuse I thought if anything happens, there is a strong company to solve the problem. I am deeply dissapointed by Intel's lack of response and information at the moment. And I am sad that I was THAT wrong

  • 11. Re: " Intel has a task team in place " Why don't they join us?
    dbm Community Member
    Currently Being Moderated

    For those posters who are upset about the lack of response from Intel, you have made ONE FALSE assumption/conclusion. YOU ASSUME that it is Intel's fault.  I said in one thread you better hope that it is an issue that they can correct.   There are folks that upgraded to the new frimware and experienced NO PROBLEMS.  Check the POLL thread. Therefore, it is false assumption to assume that the bricked drives are the  result of  the "firmware" not working.  If the Intel engineers conclude that the bricked drives are the result of some factor out of their control, then they have every right to say that they cannot fix it and plz contact your motherboard vendor and/or Microsoft. I guarantee that you will be doubly ****** if this is the case.

     

    They are probably trying to device a solution that will at least keep the data contents of your drive in tact.

     

    I work with software/hardware and anybody that has experienced  this type of problem will tell you that this is a tough nut to crack.

  • 12. Re: " Intel has a task team in place " Why don't they join us?
    yemski Community Member
    Currently Being Moderated

    I seriously agree with Redux.  I have sent several emails to Intel support (one which was before the whole firmware fiasco) and I never received a response. Now a week after their latest firmware f*7!k up, no updates, no news, nothing!  I seriously doubt I will purchase any more Intel products whether they be CPU's or SSD's and will advise people against them due to the HORRIBLE/non existent customer support.  

  • 13. Re: " Intel has a task team in place " Why don't they join us?
    retiredfields Community Member
    Currently Being Moderated
    Undoubtedly there's a lot of internal organizational pressure on the Intel SSD team to fix this problem. And, undoubtedly the team is qualified for the task at hand.

     

    If it is the same team as the one that was responsible for the firmware update, then I wouldn't be so sure.

     

    As much as we all are anxious to hear the status of their work, it's generally not considered good business practice (for a variety of reasons, mostly valid!) for engineering groups to post progress reports and detailed discussions


    I don't need or expect to know what the value of a certain memory register was. However, some general information, such as: Have you narrowed it down to a particular operating system?  or,  "We're looking at the time of day in combo with the alignment of the planets", etc.

     

    But, saying nothing for over a week is just bad business.

     

    By the way, there are quite a few manufacturers that monitor and reply to the user comments and ratings about their products, on Newegg.com. I kinda like that.

  • 14. Re: " Intel has a task team in place " Why don't they join us?
    mikellini Community Member
    Currently Being Moderated

    I just thought I'd throw this in here. My drive was bricked, I phoned the support number and was speaking to a live person within 5 minutes, and paid $25 to have a drive cross-shipped air mail, which arrived 2 days after the phone call. Still the old firmware, and I'm still waiting to hear what is going to happen with a new firmware, but I have a brand new drive running and it only cost $25. I don't know about this 8-10 week RMA...

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