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" Intel has a task team in place " Why don't they join us?

idata
Esteemed Contributor III

It's been a week since the problems began and basically no word from Intel. This is really a lame response to a major problem.

Why doesn't someone from the "task team", who are supposedly working on this issue, join this forum? Start a thread, let us know what's going on and, most importantly, seek some feedback. There are alot of smart folks on this forum, and maybe if you let us know whats going on and ask some questions, you might get some helpful answers.

Or, are you just too big and important that it would be too low for you to stoop?

35 REPLIES 35

PCoup1
New Contributor III
New Contributor III

well said.

idata
Esteemed Contributor III

Thats a good question

idata
Esteemed Contributor III

Support team can not comment because they don't have information, manufacturing or developing team just don't read this forum or can not comment it (housekeeping information).

The left hand doesn't know what the right hand is doing and there is the problem.

idata
Esteemed Contributor III

Undoubtedly there's a lot of internal organizational pressure on the Intel SSD team to fix this problem. And, undoubtedly the team is qualified for the task at hand.

Given those two facts, I think it's safe to assume that the Intel engineers are working hard to fix the problem. In fact, given the wide-spread nature, visibility & severity of this problem, I bet that there's a lot of extra hours into the late night being put in.)

Although I personally know of no such cases, I'd expect that if they need data from drives in the field, they've already contacted some of us privately and are now able to reproduce the problem sufficiently for their needs.

I've been in their shoes and in my opinion, the engineers are behaving entirely appropriately. Don't forget that this is a huge, huge, publicly-traded company. That means that there are layers and layers of marketing, legal, management, and bureaucracy scrutinizing them at their end.

As much as we all are anxious to hear the status of their work, it's generally not considered good business practice (for a variety of reasons, mostly valid!) for engineering groups to post progress reports and detailed discussions.

Ironically, I remain glad I purchased my SSD from Intel. We can be sure that Intel has the skills, resources, and desire to fix this problem ASAP. And, frankly, that can't be said for many other vendors in this marketplace.