mixed and contradictory info on Rapid Recover Technology for PCH(DP55) boards

[idata]

Hi,

I haven't found an online article to clarify the availability of Intel Matrix Storage Manager's Rapid Recover Technology for DP55WB board. Neither have I found an online document showing users how to manually configure BIOS for using Core i5 750 or Core i7 860/870 CPUs in case they want to go beyond Auto/Default mode.

Regarding Rapid Recover Technology, my asking about Rapid Recover for P55 is due to the lack of RRT info in the DP55WB Product Guide.

http://www.intel.com/support/motherboards/desktop/dp55wb/sb/CS-030678.htm http://www.intel.com/support/motherboards/desktop/dp55wb/sb/CS-030678.htm

All the more so, the downloaded Product Guide File size 4.32MB(4,533,387 bytes) is very different from the listed file size 5,295,783 bytes.

Therefore, even though I found DP55WB supporting RRT in the following articles, I still called Intel to verify this feature.

1. http://www.intel.com/Assets/PDF/prodbrief/322333.pdf http://www.intel.com/Assets/PDF/prodbrief/322333.pdf

2. http://www.intel.com/products/desktop/chipsets/p55/p55-overview.htm http://www.intel.com/products/desktop/chipsets/p55/p55-overview.htm

Intel China first told me that Rapid Recover Technology is supported on PCH (or P55) boards based on this article:

http://www.intel.com/support/chipsets/imsm/sb/cs-022304.htm http://www.intel.com/support/chipsets/imsm/sb/cs-022304.htm

But, later Intel China told me that the IMSM driver supporting RRT will be released some time in 2010/1. I was told this was not only referring to the Win 7 IMSM driver but also including XP and Vista drivers. With mixed info received, I have yet found or been provided with any online Intel document to verify that IMSM driver is not ready for RRT info. I am surprised how this Intel RRT thing has progressed so far with mixed and contradictory info released. Intel needs to come up with a clean version spec!!!

Has anyone found any online article about this? Does anyone know why the downloaded DP55WB_ProductGuide01_English.pdf file size is different? Has any DP55WB user tested Rapid Recover Technology on XP, Vista, or Win 7?

[idata]

Some updates on my findings after visiting this link:

http://downloadcenter.intel.com/SearchResult.aspx?lang=eng&ProductFamily=Desktop+Boards&ProductLine=Intel%c2%ae+5+Series+Chipset+Boards&ProductProduct=Intel%c2%ae+Desktop+Board+DP55WB&OSVersion=OS+Independent http://downloadcenter.intel.com/SearchResult.aspx?lang=eng&ProductFamily=Desktop+Boards&ProductLine=Intel%c2%ae+5+Series+Chipset+Boards&ProductProduct=Intel%c2%ae+Desktop+Board+DP55WB&OSVersion=OS+Independent:

1. On Product Guide File size discrepancy issue

I found at this Intel URL http://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&DwnldID=18131&ProdId=3125&lang=eng http://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&DwnldID=18131&ProdId=3125&lang=eng that DP55WB_ProductGuide01_English.pdf file size is listed as 4,427KB, which is about the same file size downloaded.

But, why does this Intel URL http://www.intel.com/support/motherboards/desktop/dp55wb/sb/CS-030678.htm http://www.intel.com/support/motherboards/desktop/dp55wb/sb/CS-030678.htm show a different file size of the DP55WB Product Guide?

2. I still haven't found a convergent online version of Rapid Recover Technology support on DP55WB board or P55 boards in general.

Strangely enough, Intel said that Desktop Utilities will not be available for DP55WB until December 2009. But, it did not mention not supporting Rapid Recover until January 2010. This info can be found on hitting Download at http://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&ProdId=3125&DwnldID=18281&lang=eng http://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&ProdId=3125&DwnldID=18281&lang=eng

It says, "Intel Desktop Utilities for P55 chipset-based desktop boards is not yet available. Expected availability: December 2009"

Well, I do not see any word about Rapid Recover Technology not yet available until January 2010 though.

BTW, no Desktop Utilities means no way to monitor system temperatures, voltages, fan speeds, and hard drive health?

Now, more than worrying about RRT support on P55 boards, I have to worry about how to make sure my newly assembled brand new Intel P55 system is healthy during the first 24 to 48 hours testing without this monitoring utility. Do I have to use a compatible third party vendor's monitoring tool? It is really weird!

[idata]

If these valid questions can not be supported by Intel community users, any suggestion where to escalate them?

I checked Intel Email Technical Support portal on http://supportmail.intel.com/scripts-emf/welcome.aspx?id=40 http://supportmail.intel.com/scripts-emf/welcome.aspx?id=40.

For some unknown reason, the only listed Intel 5 Series Chipset Boards is Intel Desktop Board DX58SO, while DP55WB, DP55WG, DP55SB, and DP55KG are not listed. Any suggestion on the next step escalation to Intel engineers?