8 Replies Latest reply on Aug 25, 2015 3:06 PM by Dan_Intel

    S2600CP4 DDR3 channel training error

    ft55555

      Earlier, I reported an invalid DIMM population error with my S2600CP4 server board here. Now that I have the REG ECC DIMMS on-hand, I'm having a different issue.

       

      I'm now getting the following errors:

       

      3 long beeps while the LEDs are lit for error code EAh "DDR3 channel training error".

      5 short beeps while the LEDs are lit for error code D6h (unknown error).

       

      It then stops while the LEDs are lit for progress code B2h "DXE Legacy Option ROM init".

       

        • 1. Re: S2600CP4 DDR3 channel training error
          ft55555

          I tried it again with a single DIMM as recommended by the Server Board POST Code Diagnostics page. Now the sequence of 3 long beeps and error code EAh no longer occurs.

           

           

          Another thing to note is that the display goes black at the 0:12 mark in the video when the 5 beeps occurs with progress code D6h.

           

          As you can see from the video, the diagnostic LEDs all eventually go unlit, but the display is black and nothing further occurs in the POST process.

          • 2. Re: S2600CP4 DDR3 channel training error
            ft55555

            Also, how would you characterize the beep code in the second video above? Most beep codes in the specifications start with a 1-5 sequence (e.g. 1-5-2-4). In the video above, it seems to be 0-5-2-0.

            • 3. Re: S2600CP4 DDR3 channel training error
              ft55555

              Anybody here?

              • 4. Re: S2600CP4 DDR3 channel training error
                Doc_SilverCreek

                The 2nd video looks pretty much like a normal POST

                 

                The 5 beeps sound like they are a RAID card?

                They are not the mother bd beeps.

                 

                 

                The LED going out at the end would be the complete of the POST cycle

                 

                Are you using the on board video or a video card?

                Assuming a video card, check the on board video out with and without the video card installed.

                • 5. Re: S2600CP4 DDR3 channel training error
                  ft55555

                  I have no cards installed on the board, so I'm not sure where the beeps could be coming from other than the motherboard. However, I believe there is built-in RAID support on this board. I'm also using the on-board SVGA port to my display. As I said, the instant the beeping starts, the video cuts out. So quite a bit of the POST process continues with a black display, making the problem difficult to diagnose.

                   

                  I'm thinking if it's not the motherboard, the only component(s) left to consider are the CPUs. If these were faulty, would it be diagnosed and indicated by the motherboard during POST?

                  • 6. Re: S2600CP4 DDR3 channel training error
                    Dan_Intel

                    Hello,

                     

                    Based on the fact you mentioned on your first post that the board has bent pins on processor socket number 1, there is no workaround we can recommend for this problem. The board is defective and needs to be replaced disregarding the series of beep codes it is providing.

                    • 7. Re: S2600CP4 DDR3 channel training error
                      ft55555

                      Dan_Intel wrote:

                       

                      Hello,

                       

                      Based on the fact you mentioned on your first post that the board has bent pins on processor socket number 1, there is no workaround we can recommend for this problem. The board is defective and needs to be replaced disregarding the series of beep codes it is providing.

                      I didn't say that the pins were bent. I said that that is a concern of mine because of the way LGA pins are designed. They seem like they could easily be bent.

                       

                      Are you saying that the beeps codes in the video(s) are indicative of a defective board and/or a board with bent pins?

                      • 8. Re: S2600CP4 DDR3 channel training error
                        Dan_Intel

                        Hi,

                         

                        We strongly recommend testing the board outside the chassis over a non static surface using a regular ATX power supply and powering the board by creating a shortcut on pins 11 and 13 with a screw driver. The location of the pins can be found on the Technical Product Specification page# 84:

                         

                        Intel® Server Boards — Technical Product Specification (TPS)

                         

                        This is to ensure the issue is not related to grounding.

                         

                        If you are using a CRT monitor, please test with a different type since we have seen cases before with very similar symptoms like yours when using CRT monitors( 5 beep codes during POST)

                         

                        The issue could be either related to a defective power distribution board or the board itself but after covering the previous troubleshooting we will have more information to work on.