5 Replies Latest reply on Aug 24, 2015 1:22 PM by ivanu_intel

    Problem with igfxCUIService1.0.0.0 on every bootup

    glnz

      On every bootup of my Win 10 64-bit, I get the following "Information" event in Event Viewer, usually twice or more. By the way, I don't have any graphics card - so this relates to the Intel drivers/services for the graphics on my motherboard. Also, there is a running Service with Service name "igfxCUIService1.0.0.0" and Display name "Intel(R) HD Graphics Control Panel Service". Here's the event viewer message:

       

      The description for Event ID 0 from source igfxCUIService1.0.0.0 cannot be found. Either the component that raises this event is not installed on your local computer or the installation is corrupted. You can install or repair the component on the local computer.

       

      If the event originated on another computer, the display information had to be saved with the event.

       

      The following information was included with the event:

       

      Log on event received User1

       

       

      The "Details" are the following:

       

      - System
        - Provider
        [ Name] igfxCUIService1.0.0.0
        - EventID 0
        [ Qualifiers] 0
        Level 4
        Task 0
        Keywords 0x80000000000000
        - TimeCreated
        [ SystemTime] 2015-08-19T12:20:30.000000000Z
        EventRecordID 1610
        Channel Application
        Computer Opti7010Win8
        Security
      - EventData
        Log on event received User1 

       

       

      What do you think?

        • 1. Re: Problem with igfxCUIService1.0.0.0 on every bootup
          ivanu_intel

          Please assist me with your PC model and your processor model.

          Also, ensure to install any pending updates to check if this helps and update all of the latest drivers from your system manufacturer website.

          • 2. Re: Problem with igfxCUIService1.0.0.0 on every bootup
            glnz

            Ivanu:

            My PC is a Dell Optiplex 7010 Desktop with 16GB RAM

            The processor is an Intel(R) Core(TM) i5-3470 CPU @ 3.20GHz

            There are no pending updates.
            Also, for the included graphics, Speccy reports this:

            Intel HD Graphics

                Manufacturer    Intel

                Model    HD Graphics

                Device ID    8086-0152

                Revision    A

                Subvendor    Dell (1028)

                Current Performance Level    Level 0

                Driver version    10.18.10.4252

                    Count of performance levels : 1

                        Level 1 - "Perf Level 0"

             

            Also, Ivanu - are you an Intel employee?

             

            EDIT - Intel's CPUID function shows this - my System Graphics are Intel(R) HD Graphics 2500

             

            Intel(R) Processor Identification Utility

            Version: 5.30.20150729

            Time Stamp: 2015/08/20 21:10:42

            Operating System: 6.2-9200-

            Number of processors in system: 1

            Current processor: #1

            Active cores per processor: 4

            Disabled cores per processor: 0

            Processor Name: Intel(R) Core(TM) i5-3470 CPU @ 3.20GHz

            Type: 0

            Family: 6

            Model: 3A

            Stepping: 9

            Revision: 1B

            Maximum CPUID Level: D

            L1 Instruction Cache: 4 x 32 KB

            L1 Data Cache: 4 x 32 KB

            L2 Cache: 4 x 256 KB

            L3 Cache: 6 MB

            Packaging: LGA1155

            Enhanced Intel SpeedStep(R) Technology: Yes

            MMX(TM): Yes

            Intel(R) SSE: Yes

            Intel(R) SSE2: Yes

            Intel(R) SSE3: Yes

            Intel(R) SSE4: Yes

            Intel(R) AES-NI: Yes

            Intel(R) AVX: Yes

            Enhanced Halt State: Yes

            Execute Disable Bit: Yes

            Intel(R) Hyper-Threading Technology: No

            Intel(R) 64 Architecture: Yes

            Intel(R) Virtualization Technology: Yes

            Intel(R) VT-x with Extended Page Tables: Yes

            System Graphics: Intel(R) HD Graphics 2500

            Expected Processor Frequency: 3.20 GHz

            Reported Processor Frequency: 3.39 GHz

            Expected System Bus Frequency: 100 MHz

            Reported System Bus Frequency: 100 MHz

            *************************************************************

             

             

            Thanks.

            • 3. Re: Problem with igfxCUIService1.0.0.0 on every bootup

              Have you tried updating your Windows 10 graphics driver?

               

              You can download it at:

              https://downloadcenter.intel.com/download/25188/Intel-HD-Graphics-Driver-for-Windows-10-64bit-3rd-Gen-BYT-

               

              This computer you have is an OEM computer and it could be limited to Windows 10 and maybe all the drivers are not available based on Windows 10, also the can be customized so you will need to get them from the DELL website.

               

              Yes, I'm an Intel employee.

              • 4. Re: Problem with igfxCUIService1.0.0.0 on every bootup
                glnz

                Ivan - thanks for reply.  Yes, I have tried exactly that new driver.  Actually twice the last two days.  I downloaded and ran it before your post above, and now after your post again a second time.  No help.

                 

                On reboots just now, I continue to get the same message two or three times on each bootup.

                 

                The last bootup just now has three of them.  They look the same except the last line in General is different:

                Log on event received User1

                Logon: 1

                Received Post Shell Event 1

                 

                Thanks.

                • 5. Re: Problem with igfxCUIService1.0.0.0 on every bootup
                  ivanu_intel

                  Please be aware that our engineering department is working in a new graphics driver, you can see more information here:

                  https://communities.intel.com/message/320480#320480