# BugReport # Video_memory_mangment_internal # Build 10525

[EMosh]

Hi All,

I have a Zotac EI750 with 16 Gig Ram and 500 Gig SSD running windows 10 Build 10525 updated as of yesterday night.

Problem:

It seems to me that the Graphic Driver is very instable and as of the most recent build i keep getting crashes (blue screen) and DisplayPort issues.

There are two distinguish issues which i want to raise and i hop the MS team is able to pick these up.

A) When booting up and the computer is connect via the DisplayPort it seems from time to time it looses the setting of the Display and i keep hearing a beep and when windows loads I have 640x480 screen resolution. The Zotac has 2 DisplayPorts, All i need to do is to change the displayport from 1 to 2 and vice versa and the screenresolution is set to the normal 1900x1200. It might be that the Graphic drivers are not solid enough and have some issue to notice that there is only one single screen connected.

B) I updated to version Windows 10 Build 10525 as of yesterday night and i started to see "Video_memory_mangment_internal" error followed by a blue screen.

In post on answers.microsoft.com it was requested that one would provide the DMP files and systeminfo i also included the event files for review.

Taking some time to analyze the memory dump files it is very clear that the issue is directly related to the Intel drivers.

Logs and DMP files can be find in the RAR file on below link.

https://onedrive.live.com/redir?resid=FDB44659DDB76597!34274&authkey=!AGOQ6SnlQ5AHGgA&ithint=file%2crar https://onedrive.live.com/redir?resid=FDB44659DDB76597!34274&authkey=!AGOQ6SnlQ5AHGgA&ithint=file%2crar

Thank you

Feejus

[IUman]

Have you try the latest Intel® graphics driver for Windows 10, you can download it at:

https://downloadcenter.intel.com/download/25150/Intel-Iris-Iris-Pro-and-HD-Graphics-Production-Driver-for-Windows-10-64-bit https://downloadcenter.intel.com/download/25150/Intel-Iris-Iris-Pro-and-HD-Graphics-Production-Driver-for-Windows-10-64-bit

I recommend uninstalling the old driver first and install the new driver, please follow the steps how to uninstall the Intel® Graphics Driver from the following url:

http://www.intel.com/support/graphics/sb/CS-034574.htm http://www.intel.com/support/graphics/sb/CS-034574.htm

[EMosh]

Hi Ivanu_Intel

I assume you work for Intel, I am not sure if you actually spend some time to analyze the data which i submited. Maybe you had some issue to download and if that is the case please do let me know me know and i am happy to upload the for you. In the files submited I provided the systeminfo from Windows 10. Unless for some wonderful reason my Graphic Drivers have become corrupeted since build 1060 of windows 10 this issue is directly related to Intel drivers.

I have submited them to MS - http://answers.microsoft.com/en-us/insider/forum/insider_wintp-insider_devices/bugreport-videomemorymangmentinternal-build-10525/dc929916-354d-4357-9bc4-beb85d8c25aa http://answers.microsoft.com/en-us/insider/forum/insider_wintp-insider_devices/bugreport-videomemorymangmentinternal-bui… and you can find information that the analysis of the DMP files directly points to the Intel drivers.

For reference point here is screenshot of my current drivers which is the exact same build unless I have missed something.

As a technical person that is the first place i would check for any fault.

Thank you

Feejus

[IUman]

I understand and yes I will appreciate if you could upload the files so we can see it.

[EMosh]

Hi there, Do you have somewhere where i should upload it to? Can you not download if from the link i submited ?

Please provide, ftp or just URL? Please provide link or infromation. Please accept my apologies if I have missed a clear button on this website where i can upload the files. The DMP file is rather big so we looking at above 1 gig.

Thank you

Feejus

[Ivan_U_Intel]

I was able to download and see the information you uploaded in one drive, in this case, as I can see in the msinfo32 your driver is and old version, did you try the latest version I recommended?

Please be aware that even though this is an Intel® driver and it supports Windows 10 your system is OEM and it might have some limitations with Windows 10.

We have not seen this issue with this driver in other systems or with the driver itself, this driver is used in a lot of other systems and it works fine with Windows 10 or any other version, at this point I recommend waiting for a new driver version to see if that can work better for you.

[EMosh]

Hi Ivan,

I very much appriciate that you analysed my logs. Few comments about your answers

A) "as I can see in the msinfo32 your driver is and old version, did you try the latest version I recommended?"

In the screenshot i provided screenshot of my driver, i don't understand how and where you found this information. With that said I have installed the the link you kindly provided and can redproduce the crash everytime. If you happen to be available feel free to drop me a email and i can do setup a remote session and you can see the system your self.

B) Yes my system is OEM but windows build number 10240 official build works perfect no issues whatsoever.

C) Can you please provide my logs to engineering for them to anlyse why the crash occurs.

Thank you

Feejus

[IUman]

Intel is aware of the issues related with Windows 10 and the Graphics Driver, our engineering department is working in a new graphics driver, you can see more information here:

/message/320480# 320480 https://communities.intel.com/message/320480# 320480

[EMosh]

Hi Ivanu,

Just to let you know that i have noticed the issue still outstanding I am now running the latest build of the graphic driver. I have submited this to the thread in the above link you kindly provided however it is embaressing this happens as MS and Intel should have sorted this out long time ago.

[IUman]

Hello Feejus,

I'm sorry to hear that you still have issues with the new driver, remember that Intel is aware of the issues with Windows 10 and the graphics driver and we will continue releasing new drivers that will fix these issues.

We appreciate your feedback, any issue you can post it in the above link.

[EMosh]

Thanx, It seems things are progressing with the driver. Such a shame intel got some much bugs to clear out.