7 Replies Latest reply on Aug 28, 2015 11:12 AM by mikec_intel

    Intel Rapid Storage Technology- Fatal error during installation.

    DGDC

      I have Intel Rapid Storage Technology (Intel RST) RAID Driver 12.9.0.1001 installed and have a longstanding issue of not being able to have my PC resume from sleep or hibernate mode. Periodically I update drives to stay current and see if it addresses this issue. I am trying to upgrade to Intel Rapid Storage Technology (Intel RST) RAID Driver 14.5.0.1081 but it fails with the error "Fatal error during installation."

       

      The last lines of IntelRST_MSI.log are:

      MSI (s) (48:C0) [22:25:13:765]: Executing op: RegAddValue(Name=InstallDate,Value=20140103,)

      MSI (s) (48:C0) [22:25:13:766]: Executing op: RegAddValue(Name=HelpTelephone,,)

      MSI (s) (48:C0) [22:25:13:766]: Executing op: RegAddValue(Name=HelpLink,,)

      MSI (s) (48:C0) [22:25:13:766]: Executing op: RegAddValue(Name=DisplayVersion,Value=12.8.0.1016,)

      MSI (s) (48:C0) [22:25:13:766]: Executing op: RegAddValue(Name=Contact,,)

      MSI (s) (48:C0) [22:25:13:766]: Executing op: RegAddValue(Name=Comments,,)

      MSI (s) (48:C0) [22:25:13:766]: Executing op: RegAddValue(Name=AuthorizedCDFPrefix,,)

      MSI (s) (48:C0) [22:25:13:766]: Executing op: RegOpenKey(Root=-2147483646,Key=Software\Microsoft\Windows\CurrentVersion\Installer\TempPackages,,BinaryType=1,,)

      MSI (s) (48:C0) [22:25:13:766]: Executing op: RegRemoveValue(Name=C:\Windows\Installer\19cea6.msi,Value=#0,)

      MSI (s) (48:C0) [22:25:13:766]: Executing op: RegRemoveKey()

      MSI (s) (48:C0) [22:25:13:766]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\TempPackages 3: 2

      MSI (s) (48:C0) [22:25:13:766]: Executing op: RegOpenKey(Root=-2147483646,Key=Software\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Products\4D296F39D4C0DEE4B9EF56C7D19595EF\Transforms,,BinaryType=1,,)

      MSI (s) (48:C0) [22:25:13:766]: Executing op: RegRemoveKey()

      MSI (s) (48:C0) [22:25:13:766]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Products\4D296F39D4C0DEE4B9EF56C7D19595EF\Transforms 3: 2

      MSI (s) (48:C0) [22:25:13:766]: Executing op: End(Checksum=0,ProgressTotalHDWord=0,ProgressTotalLDWord=0)

      MSI (s) (48:C0) [22:25:13:766]: Error in rollback skipped. Return: 5

      MSI (s) (48:C0) [22:25:13:795]: Decrementing counter to disable shutdown. If counter >= 0, shutdown will be denied.  Counter after decrement: -1

      MSI (s) (48:C0) [22:25:13:796]: Destroying RemoteAPI object.

      MSI (s) (48:54) [22:25:13:796]: Custom Action Manager thread ending.

      MSI (s) (48:C0) [22:25:13:796]: Calling SRSetRestorePoint API. dwRestorePtType: 13, dwEventType: 103, llSequenceNumber: 139, szDescription: "".

      MSI (s) (48:C0) [22:25:13:797]: The call to SRSetRestorePoint API succeeded. Returned status: 0.

      === Verbose logging started: 8/18/2015  22:25:12  Build type: SHIP UNICODE 5.00.9600.00  Calling process: C:\Users\Darian\Desktop\SetupRST.exe ===

      MSI (c) (D0:18) [22:25:13:798]: Cloaking enabled.

      MSI (c) (D0:18) [22:25:13:798]: Attempting to enable all disabled privileges before calling Install on Server

      === Verbose logging stopped: 8/18/2015  22:25:13 ===

       

      The last lines of IntelRST.log are:

      015:08:18 22:05:52:330:     Type MSI: ID='{DBEC3A35-04A8-4A70-BD7B-F42654758956}', Installed version: 12.8.0.1016, Extracted: Yes

      2015:08:18 22:05:52:340:   Preparing UI

      2015:08:18 22:05:52:344:   Reading storyboard

      2015:08:18 22:05:52:347:     Page count: 10

      2015:08:18 22:05:52:351:     Added: Welcome

      2015:08:18 22:05:52:354:     Added: Modify

      2015:08:18 22:05:52:358:     Added: Warning

      2015:08:18 22:05:52:361:     Added: License

      2015:08:18 22:05:52:365:     Added: Readme

      2015:08:18 22:05:52:368:     Added: Destination

      2015:08:18 22:05:52:372:     Added: Confirm

      2015:08:18 22:05:52:376:     Added: Progress

      2015:08:18 22:05:52:380:     Added: Finish

      2015:08:18 22:05:52:383:     Added: Error

      2015:08:18 22:05:52:387:   Reading string map

      2015:08:18 22:05:52:390:     No string map present

      2015:08:18 22:05:52:417:   Showing page: Welcome

      2015:08:18 22:05:57:509:   Showing page: Warning

      2015:08:18 22:06:57:054:   Showing page: License

      2015:08:18 22:06:59:289:   Showing page: Readme

      2015:08:18 22:07:00:086:   Showing page: Destination

      2015:08:18 22:07:00:883:   Showing page: Confirm

      2015:08:18 22:07:01:617:   Setup thread started

      2015:08:18 22:07:01:633:   Showing page: Progress

      2015:08:18 22:07:01:773:   Beginning transaction ID=1

      2015:08:18 22:07:01:773:     Installing 'RST_x64.msi'

      2015:08:18 22:07:01:773:       Properties 'PRODUCTFOLDER="C:\Program Files\Intel\Intel(R) Rapid Storage Technology" REBOOT=ReallySuppress ADDLOCAL=DriverFeature,ServiceFeature,UIFeature,TrayFeature'

      2015:08:18 22:07:01:789:       Setting MSI log file to 'IntelRST_MSI.log'. Verbosity level is 4096

      2015:08:18 22:25:12:262:       Return code: 1603

      2015:08:18 22:25:12:265: W   Aborting install

      2015:08:18 22:25:13:814:   Transaction complete. Overall return code is 1603

      2015:08:18 22:25:13:840:   Showing page: Error

      2015:08:18 22:25:36:775:   Link: Launching 'C:\Users\Darian\Intel\Logs'

      2015:08:18 22:27:17:861:   Dumping properties (27 total)

      2015:08:18 22:27:17:865:     IIF_MSILOGLEVEL=4096

      2015:08:18 22:27:17:869:     IIF_LOGFOLDER=C:\Users\Darian\Intel\Logs

      2015:08:18 22:27:17:873:     IIF_SETUPVERSION=2.1.14.0

      2015:08:18 22:27:17:876:     IIF_PACKAGEVERSION=14.5.0.1081

      2015:08:18 22:27:17:880:     IIF_SETUPPATH=C:\Users\Darian\Desktop

      2015:08:18 22:27:17:884:     IIF_CACHELOC=C:\ProgramData\Intel\Package Cache\{409CB30E-E457-4008-9B1A-ED1B9EA21140}

      2015:08:18 22:27:17:887:     IIF_OS=6.3

      2015:08:18 22:27:17:891:     IIF_DEBUG_REPORTEDVERSION=6.2

      2015:08:18 22:27:17:895:     IIF_OSSERVICEPACK=0

      2015:08:18 22:27:17:898:     IIF_IS64=1

      2015:08:18 22:27:17:902:     IIF_NET20=1

      2015:08:18 22:27:17:905:     IIF_NET30=1

      2015:08:18 22:27:17:909:     IIF_NET35=1

      2015:08:18 22:27:17:912:     IIF_NET40CLIENT=1

      2015:08:18 22:27:17:916:     IIF_NET40FULL=1

      2015:08:18 22:27:17:919:     IIF_NET45CLIENT=1

      2015:08:18 22:27:17:923:     IIF_NET45FULL=1

      2015:08:18 22:27:17:927:     IIF_INSTALLFOLDER=C:\Program Files\Intel\Intel(R) Rapid Storage Technology

      2015:08:18 22:27:17:930:     IIF_LANGCOUNTRY=en-US

      2015:08:18 22:27:17:934:     _INF_RAID64_VERSION=14.5.0.1081

      2015:08:18 22:27:17:938:     IIF_RESOURCEFOLDER=C:\Users\Darian\AppData\Local\Temp\IIF238C.tmp

      2015:08:18 22:27:17:941:     IIF_SETUPMODE=INSTALL

      2015:08:18 22:27:17:945:     IIF_PACKAGEPATH=C:\Users\Darian\AppData\Local\Temp\IIF2BEB.tmp

      2015:08:18 22:27:17:948:     IIF_LICENSE=

      2015:08:18 22:27:17:952:     IIF_README=

      2015:08:18 22:27:17:955:     IIF_ACCEPTED=1

      2015:08:18 22:27:17:959:     IIF_EXITCODE=1603

      2015:08:18 22:27:17:962:   Dumping feature states

      2015:08:18 22:27:17:966:     Feature: 'DriverFeature' | Package: '{DBEC3A35-04A8-4A70-BD7B-F42654758956}' | Current: 'true' | New: 'true'

      2015:08:18 22:27:17:970:     Feature: 'ServiceFeature' | Package: '{DBEC3A35-04A8-4A70-BD7B-F42654758956}' | Current: 'true' | New: 'true'

      2015:08:18 22:27:17:974:     Feature: 'UIFeature' | Package: '{DBEC3A35-04A8-4A70-BD7B-F42654758956}' | Current: 'true' | New: 'true'

      2015:08:18 22:27:17:977:     Feature: 'TrayFeature' | Package: '{DBEC3A35-04A8-4A70-BD7B-F42654758956}' | Current: 'true' | New: 'true'

      2015:08:18 22:27:17:981:     Feature: '' | Package: '' | Current: 'false' | New: 'true'

      2015:08:18 22:27:17:984:   Exit code (command line): 1603

      2015:08:18 22:27:17:988:   >>> Log End

       

      I am running Windows 8.1 x64 and an Asus P8P67 DELUXE with the P67 Chipset, driver 6.3.9600.17238. I tried running the Intel Driver Update Utility 2.2 that finds the Intel Chipset Device Software 10.0.27, but it fails to install too.

       

      Anyone have ideas?