14 Replies Latest reply on May 18, 2016 7:32 AM by Intel Corporation

    Windows 10 HD4000 video stutter/skipping frames (sound unaffected)




      Answers (N/A if not applicable)


      Provide a detailed description of the issue AND 'does it fail every single time, or only sometimes?' If you can offer a % rate please do.

      Playing videos with any players being in a browser or a local file, will skip frames, have visible lag/stutter.

      Hardware (HW)

      Brand and Model of the system.

      HP dv6-7002tx

      Hybrid or switchable graphics system? ie Does it have AMD or NV graphics too?

      Intel HD4000, Geforce gt-650m

      Make and model of any Displays that are used to see the issue (see note2 below).

      LFP = Local Flat Panel (Laptop panel)

      EFP = External Flat Panel (Monitor you plug in)


      How much memory [RAM] in the system (see note2 below).


      Provide any other hardware needed to replicate the issue.

      ie: Cables&brand, cable type [vga, hdmi, DP, etc], dock, dongles/adapters, etc


      Hardware Stepping (see note1 below).


      Software (SW)

      Operating System version (see note2 below).

      Windows 10 64

      VBIOS (video BIOS) version. This can be found in “information page” of CUI (right click on Desktop and select “Graphics Properties”.


      Graphics Driver version; for both integrated Intel and 3rd party vendors (see note2 below).

      SW/Apps version used to replicate the issue.



      Single display, clone, or extended (see note2 below).

      Single display

      Display resolution & refresh rate setting of each display (see note2 below).

      1366*768 60hz

      AC or DC mode, i.e. is power cable plugged in or not?


      How to repro

      Please provide steps to replicate the issue.  Thesesteps are very crucial to finding the root cause and fix.

      A screenshot to illustrate the issue is a huge plus. Avideo of the failure is even better! Attach to the post or provide the YouTube link.






      1.Open a web page streaming video like youtube, or open any local video

      2.There will be regular video lag (sound unaffected), video will skip frames.