1 Reply Latest reply on Aug 18, 2015 4:07 PM by Amy_Intel

    i7-5820k overheating

    alvesri

      I have an ASUS x99 deluxe MB and recently had the system crash. I tried a replacement PS and then ASUS replaced the MB. I'm now finding the processor overheating and the CPU fault LED is lighting up.

       

      I've tried calling the 1 916 377 7000 number to be on hold for over an hour.

      I've tried the chat support to find them never available.

      I've tried a service request and am not able to select a program / product.

       

      I am infuriated that I cannot get service for a product I paid good money for and am expecting better things from Intel.

       

      I live in central time US and try chat / phone ~ 4:30 PM CST.

        • 1. Re: i7-5820k overheating
          Amy_Intel

          Hello alvesri,

           

            My recommendation still is to contact Intel Customer Support for warranty replacement of your i7-5820k. You can use the following options to do that:


          Online warranty: Service Request Email

          Email: crmotherboard@mailbox.intel.com

          Phone: 916-377-7000

          Chat support:  Contact Support

           

          At this point you have done the recommended troubleshooting steps and it seems that the issue persists, what I would recommend is running the Intel® Processor Diagnostic Tool Intel® Download Center, if the CPU overheats we will be able to confirm it with this tool.


          Could sent us the report from the Intel® Processor Diagnostic Tool.


          Please once the the diagnostic is done go to File>View Results File and sent the txt file.


          Regards,


          Amy.