Please try the latest driver for Intel® HD Graphics 4000; you can download it from the following URL:
In this case, since this is an OEM system what we can offer for you is the graphic driver update or Windows updates, other than that; you could reinstall the operating system.
Also, you could follow some troubleshooting steps at this Microsoft website:
NOTE: This link is being offered for your convenience and should not be viewed as an endorsement by Intel of the content, products, or services offered there.
Thank you for your EXTREMELY helpful advice on the support forum for Intel products. Although this is an OEM system, I have only ever had issues with the Intel Graphics card and Intel processor. I look forward to finding a laptop with a different, functioning graphics card and never purchasing an Intel graphics again.
Thanks for the great customer service...