7 Replies Latest reply on Aug 21, 2015 7:38 AM by jacobhermansen

    Intel Core M-5Y71 Heating

    jacobhermansen

      Hello.

       

      First of all I am in no way educated or specialised to judge if this is "overheating" or within the boundaries of acceptable.

      Now, I have an Asus Transformer T300 Chi, the "large" one with the Intel Core M-5Y71 Processor, 8 GB RAM and UHD screen. Great laptop/tablet hybrid, I am very pleased with it.

      However, even the simplest of games, like Microsoft Mahjong from the Windows Store, sends the processor into a heatwave of doom. It genuinely hurts touching the Asus after 10 minutes of gaming. I do not know whether it is CPU use or graphics use that makes the temperature rise so drastically.

       

      I have tried altering my power settings for CPU and graphics to the least power consuming settings without any change in temperature.

      So I am wondering if anyone else have this issue, or if it even is an issue? Can the laptop withstand such heat?

      Is there any software that can help me here? Something that can set a max temperature which forces the CPU to regulate its paces before reaching the temperature set.

       

      Any help or good ideas and tips would be greatly appreciated, if not, at least thank you for reading.

        • 1. Re: Intel Core M-5Y71 Heating
          Amy_Intel

          Hello jacobhermansen,

           

          Bear in mind that you have what it's call an mid range computer whenever you run games or any high demanding software it could take the system out of the boundaries of the standards.

           

             Does the CPU overheat when you are doing normal tasks'?

             Does the system freeze when it overheat?

           

          What I would recommend is running the Intel® Download Center, if the CPU overheats we will be able to confirm it with this tool.

           

          Could sent us the report from the Intel® Processor Diagnostic Tool, once the the diagnostic is done go to File>View Results File and sent the txt file.

           

          Regards,

           

          Amy.

          • 2. Re: Intel Core M-5Y71 Heating
            jacobhermansen

            Hello Amy. Thanks for the response

             

            When doing normal tasks, like surfing, watching videos, typing and such everything runs great, no noticeable heat or freezing.

            It only happens when I start a game, even Microsoft Minesweeper can send the processor into a temperature that hurts my hand. Not second degree burns hot, but hot enough to not wanting to touch it ever again.

            But no, even with the heat it does not freeze in games, I have never played more than half an hour at a time out of fear for my computers safety and well being.

             

            The Diagnostics test fails at the BaseClock test part. Here is the text file you requested.

             


            ---------------------------
            --- Testing Processor 1 ---
            ---------------------------


            --- IPDT64 - rev  2.20.0.0.W.MP ---


            --- Start Time: 08/19/2015 16:18:09---


            --- Skipping Config ---


            --- Reading CPU Manufacturer ---

            Expected --> GenuineIntel
            Detected --> GenuineIntel
            Found --- Genuine Intel Processor ---

            --- Temperature Test ---

            Temperature Test Passed!!!


            Temperature = 48 degrees C below maximum.


            --- Reading Brand String ---

            Detected Brand String:
            Intel Core M-5Y71   1.20GHz


            Brand String Test Passed!!!


            --- Reading CPU Frequency ---

            Expected CPU Frequency is --> 1.20


            Detected CPU Frequency is --> 1.3961

            CPU Frequency Test Passed!!!

            Expected frequency - The highest frequency at which the tested processor was manufactured to operate
            Detected frequency - The frequency at which the tested processor is currently operating
            Power management modes can create marginally higher or lower detected frequency
            than expected frequency. Small variations in clock frequencies are common.

            --- Reading FSB ---


            Expected FSB : --> 1067

            Detected) FSB : --> 1067

            CPU FSB Test Passed!!!


            --- Running Base Clock test ---


            Detected Base Clock --> 107

            !!! ---  Base Clock test  Fail --- !!!

            --- Test End Time: 08/19/2015 16:18:19---

            System Information
            ------------------
            Processor Name: Intel(R) Core(TM) M-5Y71 CPU @ 1.20GHz
            Processor Information: Intel64 Family 6 Model 61 Stepping 4
            Number of Physical Cores: 2
            Number of Logical Cores: 4
            Installed System Memory: 8 GB
            Operating System: Microsoft Windows 10 Home 64-bit
            Graphics Information: Intel(R) HD Graphics 5300
            System Product: T300CHI
            System BIOS: T300CHI.206

            • 3. Re: Intel Core M-5Y71 Heating
              jacobhermansen

              Should I run a game for a while and do the test again to test the temperature that way?

              • 4. Re: Intel Core M-5Y71 Heating
                jacobhermansen

                Quick update, after 15 minutes of gaming the Diagnostic tool still fails on the BaseClock test part. However the temperature now shows as 7 degrees C below maximum. And it is literally painful to hold your hand on the computer, or using it in tabletmode for that matter. This can't possible be normal. I don't see how this would pass as okay.

                • 5. Re: Intel Core M-5Y71 Heating
                  jacobhermansen

                  Last update from me (Sorry for the spamming). Will await reply starting now.

                   

                  But I ran a diagnosis more, with the "BaseClock test" disabled. It did a full diagnosis and passed it. Here is the result:

                   


                  ---------------------------
                  --- Testing Processor 1 ---
                  ---------------------------


                  --- IPDT64 - rev  2.20.0.0.W.MP ---


                  --- Start Time: 08/19/2015 20:22:31---


                  --- Skipping Config ---


                  --- Reading CPU Manufacturer ---

                  Expected --> GenuineIntel
                  Detected --> GenuineIntel
                  Found --- Genuine Intel Processor ---

                  --- Temperature Test ---

                  Temperature Test Passed!!!


                  Temperature = 36 degrees C below maximum.


                  --- Reading Brand String ---

                  Detected Brand String:
                  Intel Core M-5Y71   1.20GHz


                  Brand String Test Passed!!!


                  --- Reading CPU Frequency ---

                  Expected CPU Frequency is --> 1.20


                  Detected CPU Frequency is --> 1.39569

                  CPU Frequency Test Passed!!!

                  Expected frequency - The highest frequency at which the tested processor was manufactured to operate
                  Detected frequency - The frequency at which the tested processor is currently operating
                  Power management modes can create marginally higher or lower detected frequency
                  than expected frequency. Small variations in clock frequencies are common.

                  --- Reading FSB ---


                  Expected FSB : --> 1067

                  Detected) FSB : --> 1067

                  CPU FSB Test Passed!!!


                  --- Base Clock Test Disabled ---

                  ..QPI rate Test not supported..
                  ..Skipping QPI rate Test..

                  Skipping QPI rate Test


                  --- Running Floating Point test ---


                  Million Floating Points per Second, MFLOPS --> 460.8
                  Floating Point Test Pass ---

                  --- Running Prime Number Generation Test ---


                  Operation Per Second--> 3.98747e+006
                  Prime Number Generation Test Pass ---

                  --- Reading Cache Size --- 

                  - Detected L1 Data Cache Size --> 4 x 32
                  - Detected L1 Inst Cache Size --> 4 x 32

                  - Detected L2 Cache Size --> 1024
                  - Detected L3 Cache Size --> 4096


                  Cache Size Test Passed!!!


                  --- Determining MMX - SSE capabilities ---


                     --- CPU FEATURES DETECTION FOR ---
                               ---        MMX SSE       ---
                  MMX   - MMX Supported --> Yes
                  SSE   - SSE Supported --> Yes
                  SSE2   - SSE2 Supported --> Yes
                  SSE3   - SSE3 Supported --> Yes
                  SSSE3   - SSSE3 Supported --> Yes
                  SSE4.1   - SSE4.1 Supported --> Yes
                  SSE4.2   - SSE4.2 Supported --> Yes
                    --- MMX SSE - capabilities check complete ---

                  MMX Test Result --- PASS
                  SSE Test Result --- PASS
                  SSE2 Test Result --- PASS
                  SSE3 Test Result --- PASS
                  SSSE3 Test Result --- PASS
                  SSE4.1 Test Result --- PASS
                  SSE4.2 Test Result --- PASS
                  MMX SSE Testing Passed !!

                  --- Determining AVX AES PCLMULQDQ capabilities ---


                     --- CPU FEATURES DETECTION FOR ---
                              --- AVX/AES/PCLMULQDQ ---
                  AVX   - Advanced Vector Extensions Supported --> Yes
                  AVX OS Support   - AVX Operating System Supported -->  Yes
                  AES   - Advanced Encryption Standard Supported --> Yes
                  PCLMULQDQ  - Polys Carry-Less Multiply Supported --> Yes
                  --- AVX AES PCLMULQDQ capabilities check complete ---

                  AVX Compare Test Result --- PASS
                  AES Test Result --- PASS
                  PCLMULQDQ Test Result --- PASS
                  AVX AES PCLMULQDQ Testing Passed !!

                  --- Reading Memory Size ---


                  Detected Memory Size is --> 8.00GB


                  --- Integrated Memory Controller Stress Test ---


                  --- Integrated Memory Controller Stress Test Pass!!! ---


                  Integrated Memory Controller Test Pass!!!


                  Chipset          : Wildcat Point-LP

                  No device connected to PCI Express Port 1

                  1 device connected to PCI Express Port 4
                     1 : Intel(R) Dual Band Wireless-AC 7265

                  1 device connected to SATA Controller 1
                     1 : SanDisk SSD i110 128GB

                  4USB devices detected
                     1 : USB-lagerenhed
                     2 : Intel(R) Wireless Bluetooth(R)
                     3 : USB-sammensat enhed
                     4 : USB-inputenhed

                  1 device connected to Intel High Definition Audio Controller
                     1 : Realtek High Definition Audio

                  --- Platform Controller Hub Test Completed!!! ---


                  ..
                  ..Query 5..
                  ..
                  --- Querying for Intel(R) Integrated Graphics Device (IGD) ---
                  ..Intel(R) Integrated Graphics Device not supported on this processor..
                  ..Skipping Intel(R) Integrated Graphics Device Presence Test..
                  ..

                  --- CPU Load ---


                  --- Load Level = 8


                  CPU Load Passed!!!


                  --- Temperature Test ---

                  Temperature Test Passed!!!


                  Temperature = 11 degrees C below maximum.


                  --- Test End Time: 08/19/2015 20:26:31---

                  System Information
                  ------------------
                  Processor Name: Intel(R) Core(TM) M-5Y71 CPU @ 1.20GHz
                  Processor Information: Intel64 Family 6 Model 61 Stepping 4
                  Number of Physical Cores: 2
                  Number of Logical Cores: 4
                  Installed System Memory: 8 GB
                  Operating System: Microsoft Windows 10 Home 64-bit
                  Graphics Information: Intel(R) HD Graphics 5300
                  System Product: T300CHI
                  System BIOS: T300CHI.206

                  • 6. Re: Intel Core M-5Y71 Heating
                    Amy_Intel

                    Normally the test will let us know if there might be something wrong with a processor and at this point from the results you provided us the processor failed the test,  I can't confirm if there is something defective in the processor, so  what I would recommend is to get in contact with the computer manufacturer since the Intel® Core™ M-5Y71 Processor you have is an OEM product.

                     

                    Regards,

                     

                    Amy.

                    • 7. Re: Intel Core M-5Y71 Heating
                      jacobhermansen

                      Oh okay, thanks anyway Amy.

                      Have a nice day and weekend