1 Reply Latest reply on Aug 18, 2015 11:38 AM by ivanu_intel

    Hybrid laptop does not recognise TV using HDMI

    kdl2010

      Category

      Questions

      Answers (N/A if not applicable)

      Description

      Provide a detailed description of the issue AND 'does it fail every single time, or only sometimes?' If you can offer a % rate please do.

      I connect the TV using a HDMI cable and a micro HDMI to HDMI adapter. I then try to duplicate my screen but it doesn't work. It also does not detect the TV at all in the configuration panel or Intel HD Graphics panel.

      Hardware (HW)

      Brand and Model of the system.

      ASUS T200TA

      Hybrid or switchable graphics system? ie Does it have AMD or NV graphics too?

      No

      Make and model of any Displays that are used to see the issue (see note2 below).

      LFP = Local Flat Panel (Laptop panel)

      EFP = External Flat Panel (Monitor you plug in)

      LFP Model unknown

      EFP (TV): Ok. OLE 24450W-SAT

      How much memory [RAM] in the system (see note2 below).

      2048 MB

      Provide any other hardware needed to replicate the issue.

      ie: Cables&brand, cable type [vga, hdmi, DP, etc], dock, dongles/adapters, etc

      HDMI Cable brand unknown

      Micro HDMI->HDMI Adapter by Belkin

      Hardware Stepping (see note1 below).

      Hardware ID's are attachted

      Software (SW)

      Operating System version (see note2 below).

      Windows 10 Home 32-bit (10.0, Build 10240)

      VBIOS (video BIOS) version. This can be found in “information page” of CUI (right click on Desktop and select “Graphics Properties”.

      Couldn't really find this so I attached the Graphics info page in the attachments.

      Graphics Driver version; for both integrated Intel and 3rd party vendors (see note2 below).

      10.18.10.4252

      SW/Apps version used to replicate the issue.

      N/A

      Configurations

      Single display, clone, or extended (see note2 below).

      Clone

      Display resolution & refresh rate setting of each display (see note2 below).

      LFP: 1366 x 768 (32 bit) (60Hz)

      TV: 1920x1080 50 Hz

      AC or DC mode, i.e. is power cable plugged in or not?

      AC

      How to repro

      Please provide steps to replicate the issue.  Thesesteps are very crucial to finding the root cause and fix.

      A screenshot to illustrate the issue is a huge plus. Avideo of the failure is even better! Attach to the post or provide the YouTube link.

       

       

       

       

       

       

       

       

       

      1. Start tv

      2. Plug in cables

      3. Set mode to clone

       

       

      I have already read something about HDMI issues. Does this also apply to my situation? Hope anyone can help.

       

      Thanks in advance,

       

      Kevin