We understand you are using Windows*10 in this laptop. We would like to inform you that this OS has a feature that may be impacting your connection. Please disable the feature known as Windows Update Delivery Optimization (WUDO). I have noticed improvement with my download speeds after I disabled it. *Note that this worked for me but that does not mean it will work for you as it will depend on your usage. This is how you disable this feature:
- Go to Settings in the Start menu
- Search for Update & Security
- Under Windows Update, open Advanced Options
- Under Choose How Updates are Installed, select Choose how updates are delivered
- Disable the toggle under Updated from More than One Place
Does your router have AC capabilities? If not, you can do the following since you've mentioned you already set it for High Performance.
1 - Go to Device Manager >> Network Adapters
2 - Right click on the adapter and select Properties.
3 - Select the Advanced Tab and set value on the U-APSD support to Disabled
4 - Set the value of Transmit Power to 5. Highest
5 - Set the Preferred Band to Prefer 2.4GHz Band
6 - Set the HT Mode to HT Mode for 801.11n compatibility. VHT Mode is for 802.11ac
7 - *You can also set the 802.11n Channel Width for 2.4GHz to limit 20MHz - *20MHz has smaller penetration capabilities which improves the connection signal
Please, also have Bluetooth* turned off if there isn't any Bluetooth* device that needs to be connected to your computer because the wireless and Bluetooth* Combo card shares the same bandwidth and antennas and by turning it off the adapter will have the entire bandwidth and all the antennas.
I have sent the aorus laptop to the company to check for any problems but the store said that the problems were not with laptop but we will still send it to see for any problems but i would describe my problem as something in the laptop going haywire when there is a brickwall betweem the router and the device itself or like few metres distance between the source of internet and the device whilst other devices are working perfectly.
I will see if the problem persists after it comes back but i have faced this problem since i got it and i would be glad to sort it out. I have ac router and 100 mbps broadband.