Thanks for the quick response. As I mentioned, I have received errors when trying to use the other forms of support. I have tried using Explorer, Blackberry Browser and Safari.
- Live Chat: the popup window with the questionnaire doesn't display properly, I can't scroll down to answer all the questions in Explorer. When I used Safari I make it to the wait screen which hangs for a minute then I receive a message that there is an error in my request.
- Online Service Support: when I log in to the "Check Warranty Status" all I receive is a blank screen and I can't access the page to ask questions or post responses to the agent I have been dealing with
- Email: I have filled out the website's email form and quoted my service ticket and rma numbers but when I click submit I receive a mostly blank page that says something about a "mailform error".
I will call the phone number on Monday but I thought these issues should be brought to someone's attention and I'd like to get answers asap so I can continue the warranty process.
I am also having this issue. I need to make a warranty claim and intels website seems to be broken all around.
#1 The system cannot process my request for warranty info when i type in me fdo number or whatever its called.
#2 cant live chat with anyone
#3 when i try to log in to my account for process a new warranty claim it just takes to a blank space and loses the https
#4 if i try to skip sign in then when i fill out that i want to make a claim for warrranty support and fill out the form it says i need to fill required info WELL EVERYTHING IS FILLED
Same here. Trying for a couple of hours already, nothing works. :-(
Finally got live chat working on internet explorer. The agent answered all my questions so I am good to go. I still can't access the check warranty status page though.
Good luck guys.