2 Replies Latest reply on Sep 8, 2015 7:20 AM by FrankyBlacky

    Sandy Bridge Internal Laptop Display Windows 10


      Making my own thread for my laptop issue. I know that there is still no official support for the HD 3000 in windows 10, but the Windows 10 upgrade did not

      say I could not upgrade, and the drivers do get installed by Windows 10, they just don't work properly.





      Answers (N/A if not applicable)


      Provide a detailed description of the issue AND 'does it fail every single time, or only sometimes?' If you can offer a % rate please do.

      The internal laptop panel does not show the windows 10 login screen on boot. The display is available on the VGA out or I can hit the power button to place it into sleep mode, hit it again to wake it up, and then the internal display shows up.

      Hardware (HW)

      Brand and Model of the system.

      MSI A6400-042US

      Hybrid or switchable graphics system? ie Does it have AMD or NV graphics too?


      Make and model of any Displays that are used to see the issue (see note2 below).

      LFP = Local Flat Panel (Laptop panel)

      EFP = External Flat Panel (Monitor you plug in)


      How much memory [RAM] in the system (see note2 below).

      8.00 GB

      Provide any other hardware needed to replicate the issue.

      ie: Cables&brand, cable type [vga, hdmi, DP, etc], dock, dongles/adapters, etc


      Hardware Stepping (see note1 below).

      Attached in hardware_ids.jpg

      Software (SW)

      Operating System version (see note2 below).

      Windows 10 Home (10.0.10240)

      VBIOS (video BIOS) version. This can be found in “information page” of CUI (right click on Desktop and select “Graphics Properties”.


      Graphics Driver version; for both integrated Intel and 3rd party vendors (see note2 below).

      SW/Apps version used to replicate the issue.



      Single display, clone, or extended (see note2 below).

      Single display

      Display resolution & refresh rate setting of each display (see note2 below).

      1366x768@60p Hz

      AC or DC mode, i.e. is power cable plugged in or not?

      AC AND DC

      How to repro

      Please provide steps to replicate the issue.  Thesesteps are very crucial to finding the root cause and fix.

      A screenshot to illustrate the issue is a huge plus. Avideo of the failure is even better! Attach to the post or provide the YouTube link.










      1. Turn on laptop

      2. Let laptop boot

      3. Internal display is powered on, shows windows logo, then goes black and no login screen displays

      4. Hit power button to put to sleep

      5. Hit power button again to wake

      6. Login screen appears on internal display


        • 1. Re: Sandy Bridge Internal Laptop Display Windows 10

          I checked your DxDiag.txt file inside that ZIP file and you have other issues beside the Intel HD Graphics 3000 display problem.

          You have an Intel(R) Management Engine Interface (HECIx64.sys) driver that is v7.00.0000.1144 dated late October 2010, which is totally inexcusable

          You could have updated that Intel MEI driver to a 2015 version (aka. v11.0.0.1157) before upgrading to Win10.


          And another Intel related driver on your laptop is the Intel(R) Mobile Express Chipset SATA AHCI Controller (iaStor.sys) driver v10.08.0000.1003 dated late October 2011 - grossly outdated!

          That one needs to be updated to either v12.9.4.1000 (2014) or v12.8.20.1002 (2015) and HP has both of them.

          • 2. Re: Sandy Bridge Internal Laptop Display Windows 10

            The laptop in question had no problems in windows 7, so there was no reason to update the drivers you are talking about before upgrading to windows 10. These updated drivers were not offered from windows 7 update or mentioned by the windows 10 upgrade process, so I wouldn't even know they were out of date.


            I will attempt to update these drivers to see if it helps this issue.