This information is intended to all Windows 10 users that are experiencing issues with a supported Intel® Graphics Controller (supported graphics)
See post # 93
Thanks so much for posting that link. I'll do my best to provide the information you need so you can investigate this issue. My answers are below and I've attached the files requested in the notes. I used the table in the link even though the text is centered (couldn't figure out how to change it and I tried a lot of things).
Answers (N/A if not applicable)
Provide a detailed description of the issue AND 'does it fail every single time, or only sometimes?' If you can offer a % rate please do.
I cannot update the driver for my Intel HD Graphics 4000 iGPU. It is stuck on version 188.8.131.5228, which is the driver provided by the manufacturer of the motherboard.
The update fails 100% of the time. It has never successfully updated regardless of the many ways I've tried - e.g., Windows Update, Device Manager (the update driver option with the driver saved on my harddrive), right clicking the *.inf file in the Windows folder (C:\Windows\SoftwareDistribution\Download\Install), downloading the Intel driver *.exe file from Intel's website (https://goo.gl/fCEpJ4), etc.
The more gentle methods such as Windows update and using the driver *.exe file from Intel fail to update - e.g., Windows update says "Intel Corporation driver update for Intel(R) HD Graphics 4000 - Error 0x800f0203." The less gentle methods such as updating the driver with Device Manager produce multiple BSODs until finally Windows lets me boot into Safe Mode where I can delete the driver.
One thing to note is that Windows 10 has never recognized the HD Graphics 4000 iGPU on its own. For example, it should recognize it and install some basic driver but it has never done that. Instead, if I delete the driver, it just shows up as a generic video display device in Device Manager. The only way I can get it to work is to go into Device Manager and install the old driver (184.108.40.20628). That is the only way Windows will recognize it.
One more thing to note is that I tried installing the Win 8.1 driver just to see what happens and it does the same thing - BSODs (I have to do this through Device Manager). For some reason, the Win 7/8 driver works but the Win 8.1/10 drivers don't.
Brand and Model of the system.
Custom. The motherboard is an ASUS P8Z77-V LK and the CPU is an Intel Core i5-3570K at 3.40GHz.
Hybrid or switchable graphics system? ie Does it have AMD or NV graphics too?
It also has an AMD Radeon HD 7700 video card. I have a four monitor setup. The Intel iGPU runs two of the monitors and the Radeon runs the other two.
Make and model of any Displays that are used to see the issue (see note2 below).
LFP = Local Flat Panel (Laptop panel)
EFP = External Flat Panel (Monitor you plug in)
All four monitors are EFP BenQ GW2750H monitors.
How much memory [RAM] in the system (see note2 below).
16 GB of ram
Provide any other hardware needed to replicate the issue.
ie: Cables&brand, cable type [vga, hdmi, DP, etc], dock, dongles/adapters, etc
None that I know of
Hardware Stepping (see note1 below).
The screenshot requested in Note1 below is attached
Operating System version (see note2 below).
Windows 10 64-bit
VBIOS (video BIOS) version. This can be found in “information page” of CUI (right click on Desktop and select “Graphics Properties”.
Video BIOS is 2143.0
Graphics Driver version; for both integrated Intel and 3rd party vendors (see note2 below).
I think this is in the files I provided as part of Note 2, but I'll repeat it below.
Intel HD Graphics 4000 iGPU: 220.127.116.1128
AMD Radeon HD 7700: 15.200.1062.1003
SW/Apps version used to replicate the issue.
No software needed to replicate the issue
Single display, clone, or extended (see note2 below).
Extended display with four monitors. I also provided the files requested in Note 2.
Display resolution & refresh rate setting of each display (see note2 below).
I think this is in the files I provided in response to Note 2.
AC or DC mode, i.e. is power cable plugged in or not?
AC. Each monitor has its own power cable.
How to repro
Please provide steps to replicate the issue. Thesesteps are very crucial to finding the root cause and fix.
A screenshot to illustrate the issue is a huge plus. Avideo of the failure is even better! Attach to the post or provide the YouTube link.
Method 1. In Windows 10 go to Windows Update. It will say there is an update to the Intel driver. Try to install it and it will say there is an error.
Method 2. Download *.zip file from Intel's driver webpage (https://goo.gl/fCEpJ4 file name: win64_153338.zip); unzip the file and make note of where it is located; open device manager and select the Intel HD Graphics 4000 display driver (this is assuming you already have the old driver installed; if you don't then select the unkown video display device); manually update the driver using the downloaded driver; while the driver is installing Win 10 will flash a BSOD and attempt to restart which will cause another BSOD; this will happen three or so times until Win 10 gives you some trouble shooting options; boot into safe mode and delete the driver.
My Intel HD Graphics 4000 is currently running driver 10.18.10.4252, which is the most recent one according to Windows Update. I did a clean install of Windows from a USB drive (link to instructions: Windows 10 Forums). After the install, I installed all the Windows Updates and that was it.
I tried everything imaginable short of a clean install and nothing worked.