1 Reply Latest reply on Sep 12, 2015 12:25 PM by joe_intel

    The Rapid Storage Technology Service is failing to start

    chicsh

      Hi all,   

       

      The Rapid Storage Technology Service "IAStorDataMgrSvc.exe" is failing to start.

       

      I have up raded to Win10 since then RST error appear in the event viewer

       

      window error reporting in event log below

       

      Fault bucket 94525886508, type 5

      Event Name: CLR20r3

      Response: Not available

      Cab Id: 0

       

       

      Problem signature:

      P1: IAStorDataMgrSvc.exe

      P2: 13.0.3.1001

      P3: 533de83f

      P4: IAStorUtil

      P5: 13.0.3.1001

      P6: 533de824

      P7: 2e

      P8: 0

      P9: System.NullReferenceException

      P10:

       

       

      Attached files:

      C:\Windows\Temp\WERB3F5.tmp.appcompat.txt

      C:\Windows\Temp\WERB492.tmp.WERInternalMetadata.xml

      C:\ProgramData\Microsoft\Windows\WER\ReportQueue\AppCrash_IAStorDataMgrSvc_6546a13dec8b19776ced469c571dde976c584bec_cb9b5b9a_cab_15f6b490\memory.hdmp

      C:\ProgramData\Microsoft\Windows\WER\ReportQueue\AppCrash_IAStorDataMgrSvc_6546a13dec8b19776ced469c571dde976c584bec_cb9b5b9a_cab_15f6b490\triagedump.dmp

       

       

      These files may be available here:

      C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_IAStorDataMgrSvc_6546a13dec8b19776ced469c571dde976c584bec_cb9b5b9a_166acb74

       

       

      Analysis symbol:

      Rechecking for solution: 0

      Report ID: 1521e83c-d367-4daa-aa51-6f5a618c88a7

      Report Status: 0

      Hashed bucket: c863f5bcc3e4eaf5e1d7feb4d04d0f52

       

      Event log application Error below

       

      Faulting application name: IAStorDataMgrSvc.exe, version: 13.0.3.1001, time stamp: 0x533de83f

      Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000

      Exception code: 0xc0000005

      Fault offset: 0x01369dbd

      Faulting process ID: 0xd58

      Faulting application start time: 0x01d0d6a074046add

      Faulting application path: C:\Program Files\Intel\Intel(R) Rapid Storage Technology\IAStorDataMgrSvc.exe

      Faulting module path: unknown

      Report ID: 1521e83c-d367-4daa-aa51-6f5a618c88a7

      Faulting package full name:

      Faulting package-relative application ID:

       

      event log .Net Runtime error.

       

      Application: IAStorDataMgrSvc.exe

      Framework Version: v4.0.30319

      Description: The process was terminated due to an unhandled exception.

      Exception Info: System.NullReferenceException

      Stack:

         at IAStorUtil.SystemDataModelListener.ProcessSystemDataModelChanges()

         at IAStorUtil.SystemDataModelListener.LoadSavedSystemState()

         at IAStorDataMgr.EventRelay.<Start>b__0(System.Object)

         at System.Threading.QueueUserWorkItemCallback.WaitCallback_Context(System.Object)

         at System.Threading.ExecutionContext.RunInternal(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)

         at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)

         at System.Threading.QueueUserWorkItemCallback.System.Threading.IThreadPoolWorkItem.ExecuteWorkItem()

         at System.Threading.ThreadPoolWorkQueue.Dispatch()

         at System.Threading._ThreadPoolWaitCallback.PerformWaitCallback()

       

      I also tried updating the RST version but the latest version would not install

       

      Install log attached