Answers (N/A if not applicable)
Provide a detailed description of the issue AND 'does it fail every single time, or only sometimes?' If you can offer a % rate please do.
|the intel gpa sample and cityracer crash with the folowing error message|
Brand and Model of the system.
HP Pavilion 15 Notebook PC
Hybrid or switchable graphics system? ie Does it have AMD or NV graphics too?
Make and model of any Displays that are used to see the issue (see note2 below).
LFP = Local Flat Panel (Laptop panel)
EFP = External Flat Panel (Monitor you plug in)
LFP 1366 x 768 (32 bit) (60Hz) SDC4951
How much memory [RAM] in the system (see note2 below).
Provide any other hardware needed to replicate the issue.
ie: Cables&brand, cable type [vga, hdmi, DP, etc], dock, dongles/adapters, etc
Hardware Stepping (see note1 below).
Operating System version (see note2 below).
Windows 10 Education 64-bit (10.0, Build 10240) (10240.th1.150729-1800)
VBIOS (video BIOS) version. This can be found in “information page” of CUI (right click on Desktop and select “Graphics Properties”.
Graphics Driver version; for both integrated Intel and 3rd party vendors (see note2 below).
SW/Apps version used to replicate the issue.
Single display, clone, or extended (see note2 below).
Display resolution & refresh rate setting of each display (see note2 below).
1366 x 768 (32 bit) (60Hz)
AC or DC mode, i.e. is power cable plugged in or not?
How to repro
Please provide steps to replicate the issue. These steps are very crucial to finding the root cause and fix.
A screenshot to illustrate the issue is a huge plus. A video of the failure is even better! Attach to the post or provide the YouTube link.
1.run intel gpa sample
We recommend you first try with HP drivers, due in some cases they have custom made drivers for their equipment, if problem persist, we have new video drivers ( 9/1/15) you can try. Please visit