1 2 3 Previous Next 38 Replies Latest reply on Mar 2, 2016 2:56 PM by mikec_intel Branched to a new discussion.

    Windows 10 driver crash

    ldw

      Hi people, 

      I've updated to Windows 10 and have been getting intermittent display driver crashes.  The display driver appears to hiccup, pause for perhaps a second or so, then recover and continue as if nothing had happened.  I might not have noticed if not for the helpful message from Windows 10 letting me know that the driver crashed.  Oddly though, that message (appearing for a couple seconds and vanishing) always says it is a Windows 8 driver that has crashed.  My computer is upgraded from windows 8.1 but is now Windows 10.

       

      Thinking that a new driver from Intel might solve the problem - i downloaded and installed the latest, dated 8/12/15.  The problem however persisted.

       

      My computer has the Intel i7-4700MQ (its a laptop), 16 gigabytes of memory and the HD 4600 Intel graphics adapter. No additional graphics adapters from other companies are onboard.

       

      Here is a copy of the error reported in the event manager:

       

      - <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

       

       

      - <System>

       

       

      <Provider Name="Display" />

       

       

      <EventID Qualifiers="0">4101</EventID>

       

       

      <Level>3</Level>

       

       

      <Task>0</Task>

       

       

      <Keywords>0x80000000000000</Keywords>

       

       

      <TimeCreated SystemTime="2015-08-13T21:12:53.000000000Z" />

       

       

      <EventRecordID>2877</EventRecordID>

       

       

      <Channel>System</Channel>

       

       

      <Computer>Caddis</Computer>

       

       

      <Security />

       

      </System>

       

      - <EventData>

       

       

      <Data>igfx</Data>

       

       

      <Data />

       

      </EventData>

      </Event>


      LLarry

        • 1. Re: Windows 10 driver crash
          marving_intel

          Hi ldw,

           

          Unfortunately the information given does not clearly shows the exact problem that you are having with Windows 10. In order for us to have a better view of the issue we will appreciate if you can provide us with the exact system model and Windows 10 version that you tried to install. Also please let us know if which upgrade method you use, either Windows Updates or doing a clean installation.

           

          Additionally we would like to know if you were able to install the proper drivers for your computer and if yes, let us know the driver version. Remember that you update the drivers using Windows Updates in Windows 10 so you may need to check that with your computer manufacturer as well.

           

          Best regards,

           

          marving_intel

          • 2. Re: Windows 10 driver crash
            ldw

            Hi marving - thanks for replying.

             

            I updated from Win 8.1 to Win 10 using the Over the Air update offered by the invitation / reservation service.  On visiting the Intel driver website I saw that there was a newer version and downloaded it and installed it.  Its the driver dated 8/12/15.  As I mentioned above, i get the error with both.

             

            My system is a laptop by HP.  Here are the particulars:

            Product Number:   E7Z34UA#ADA

            Serial Number:    5CG34457J6

            Product Name:    HP Envy Touchsmart  15-j003cl Notebook PC

            Info from CPU-Z:

              Processor:  Intel i7-4700MQ

              Graphics:  Intel HD 4600

              SouthBridge:  HM87

             

            The system has no additional graphics chip.

             

            Larry

            • 3. Re: Windows 10 driver crash
              marving_intel

              Hi Larry,

               

              Please test with the drivers that appear on the link below:

               

              http://support.hp.com/us-en/drivers/selfservice/hp-envy-touchsmart-15-j000-notebook-pc-series/5354987/model/5450019#Z7_3054ICK0K8UDA0AQC11TA930O2

               

              You may need to uninstall all the current drivers and reinstall them. If possible, reset your PC before installing all the drivers again. You will have to confirm with HP* before proceeding with the reset and if HP* approves the reset please follow the steps that appear on the following link: Recovery options in Windows 10 - Windows Help

               

              Please let me know if the suggested workaround worked for you.

               

              Best regards,

               

              marving_intel

              • 4. Re: Windows 10 driver crash
                ldw

                Hi Marving,

                 

                I downloaded and installed the driver from the HP site as requested.   The same error occured ... failed and recovered.  This time it happened while playing a game (Civ V Gods and Kings) and there was an additional message in a small window:  FDXRenderer11::Present failed hr=DXGI_ERROR_DEVICE_REMOVED. Driver failure

                 

                 

                - <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

                 

                 

                - <System>

                 

                 

                <Provider Name="Display" />

                 

                 

                <EventID Qualifiers="0">4101</EventID>

                 

                 

                <Level>3</Level>

                 

                 

                <Task>0</Task>

                 

                 

                <Keywords>0x80000000000000</Keywords>

                 

                 

                <TimeCreated SystemTime="2015-08-19T02:20:51.000000000Z" />

                 

                 

                <EventRecordID>3522</EventRecordID>

                 

                 

                <Channel>System</Channel>

                 

                 

                <Computer>Caddis</Computer>

                 

                 

                <Security />

                 

                </System>

                 

                - <EventData>

                 

                 

                <Data>igfx</Data>

                 

                 

                <Data />

                 

                </EventData>

                </Event>

                • 5. Re: Windows 10 driver crash
                  ldw

                  I should add, that while the Windows 10 message, and event lot said that it recovered successfully.  The game did not agree and terminated.  I suppose it was a success in that the system did not crash - but the game did. 

                   

                  Larry

                  • 6. Re: Windows 10 driver crash
                    Cesar Badilla

                    Hello ldw

                     

                    Could you try these drivers Intel® Download Center and let me know the results?

                     

                    Regards,

                    Cesar B.

                    • 7. Re: Windows 10 driver crash
                      ldw

                      Hi Cesar,

                      OK, I'm downloading and installing the driver you requested.  I noticed that this is not the latest driver, but an earlier one, but nevertheless I will install it and report in a week or so on its behavior.

                       

                      Strangely, I can also report that the behavior of the system has improved over the intervening weeks.  I have not had a driver crash and recovery reported for several weeks now.  I have not done anything on my own to make this happen, though I know that Microsoft has been auto-updating things on the system.  I also checked the event monitor to see if there were unreported driver crashes - and no, there were not.

                       

                      So anyway, I'm installing the driver requested and will report back in a week or so.

                       

                      Larry

                      • 8. Re: Windows 10 driver crash
                        ldw

                        Hi Cesar,

                        It's not quite been a week but I thought I would report.  The system has, in general, been well behaved but I did have one driver failure just a few minutes ago.

                         

                        I had just started the game, Civilization V (Gods and Kings), and was preparing to play.  My mouse, the Logitec M705, has a button that allows me to get a view of the task switcher for the current desktop and the existence of other desktops as well.  I pressed that button and bang - i had the failure.

                         

                        Civ V was running in full screen mode.  That may have had something to do with it.  And a second desktop did exist, but was not being used at the time.

                         

                        As an aside, Civ V has had some difficulty with Windows 10, though it now runs.  I have two other games, Skyrim and Civ Beyond Earth and both of them are still failing with Windows 10.  I can occasionally get Civ BE to run but not consistently.  I think those problems have more to do with Steam than with the driver though.

                         

                        I will go ahead and upgrade my driver to Intel's latest and see how that goes.

                         

                        Edit: A little more additional information.  I upgraded to the latest driver (install file win64_154004.2.exe) and have the same phenomena as described above.  This time i used the Windows method of getting that screen WinKey-Tab.  The game crashed and the driver recovered.  I also experiemented with the more 'normal' way of doing things by pressing alt-tab to get the task list.  That caused the same driver crash and recovery, but the game remained on-screen.  However when I attempt to return to the game it is not responsive, and rt clicked on the icon on the taskbar to close it.

                         

                        Larry

                        • 9. Re: Windows 10 driver crash
                          Cesar Badilla

                          Hello ldw,

                           

                          HP* released Intel®  HD Graphics V. 10.18.15.4248 Rev.C as the latest one on their website HP Software and Driver Downloads for HP Printers, Laptops, Desktops and More | HP® Customer Support could you try this driver to confirm its behavior?

                           

                          Additionally, could you provide your graphics report prior to testing the HP* drivers? Graphics Drivers — Intel® Graphics Driver Report

                           

                          Regards,

                           

                          Caesar B.

                          • 10. Re: Windows 10 driver crash
                            ldw

                            Hi Cesar,

                            First an update on my latest experiments.   

                            I noticed that Intel had posted a new driver for my HD 4600, so of course, I downloaded it an installed it.  Microsoft has also been doing its thing and installing updates to my system at least once a week - i think more often though.  So between my fussing with it and microsoft, its going to be hard to have a really well controlled experiment and I apologize for that.

                             

                            The driver I installed from the intel site has file name win64_15407.4279.exe and is listed as version 15.4.7.4279.  Duh... that's in the file name isn't it?

                             

                            So I installed it, and have not experience crashes in 'normal' non-game playing use.  Game playing use is a little different though.  CivV and CivBE seem to run well with this driver and have no problem.  However, Skyrim crashes with the error I mentioned in the beginning.  An additional complication is Stream - they are updating too and I can't know if its a driver, windows or stream problem.  But, I do know that CivBE working well is a new development - it had been crashing in earlier reports. 

                             

                            I have downloaded the file from the HP site and will install it and let you know of the results.

                             

                            LDW

                             

                            PS: You asked for the Graphics report.  I"ll cut and paste it here.  If you want to send me an address to send the file to, I can do that too.

                             

                            Intel(R) HD Graphics 4600

                             

                             

                             

                             

                             

                             

                             

                             

                            Report Date: Friday, September 11, 2015

                            Report Time [hh:mm:ss]: 8:57:16 AM

                            Driver Version: 10.18.15.4279

                            Operating System: Windows* 10 Home(10.0.10240)

                            Default Language: English (United States)

                            Physical Memory: 16316 MB

                            Vendor ID: 8086

                            Device ID: 0416

                            Device Revision: 06

                            Graphics Output Protocol (GOP) Version: 5.0.1032

                            Current Resolution: 1366 x 768

                             

                             

                             

                             

                             

                             

                             

                             

                            Processor: Intel(R) Core(TM) i7-4700MQ CPU @ 2.40GHz

                            Processor Speed: 2394 MHz

                            Processor Graphics in Use: Intel(R) HD Graphics 4600

                            Shader Version: 5.0

                            OpenGL* Version: 4.3

                            OpenCL* Version: 1.2

                             

                             

                             

                             

                            * Microsoft DirectX* *

                            Runtime Version: 12.0

                            Hardware-Supported Version: 11.1

                             

                             

                             

                             

                             

                             

                             

                             

                            * Devices connected to the Graphics Accelerator *

                             

                             

                             

                             

                            Active Displays: 1

                             

                             

                             

                             

                             

                             

                             

                             

                            * Built-in Display *

                             

                             

                             

                             

                            Display Type: Digital

                            DDC2 Protocol: Supported

                            Gamma: 2.2

                            Connector Type: Embedded DisplayPort

                            Device Type: Built-in Display

                             

                             

                             

                             

                            Maximum Image Size

                            Horizontal Size: 13.78 inches

                            Vertical Size: 7.48 inches

                             

                             

                             

                             

                            Supported Modes

                            1366 x 768 (60p Hz)

                            1366 x 768 (40p Hz)

                             

                             

                             

                             

                             

                             

                             

                             

                             

                             

                            Raw EDID:

                            00 FF FF FF FF FF FF 00 30 E4 9F 03 00 00 00 00

                            00 16 01 04 95 23 13 78 0A 05 F5 94 58 56 92 28

                            1E 50 54 00 00 00 01 01 01 01 01 01 01 01 01 01

                            01 01 01 01 01 01 CE 1D 56 F4 50 00 16 30 30 20

                            35 00 59 C2 10 00 00 1B DF 13 56 F4 50 00 16 30

                            30 20 35 00 59 C2 10 00 00 1B 00 00 00 00 00 00

                            00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 02

                            00 0C 4C FF 0A 3C 64 0F 13 1F 64 00 00 00 00 45

                             

                             

                             

                             

                             

                             

                            * Other names and brands are the property of their respective owners.

                            • 11. Re: Windows 10 driver crash
                              ldw

                              Hi again,

                              Here's an update to my update.  I installed the HP driver as you requested.  The system seems well behaved (no driver crashes and recoveries) during normal usage, and it is doing well with both CivV and CivBE.  However, its behavior with Skyrim is worse than the most up to date driver from Intel.  The system crashed with a Blue Screen of Death, advising me that it was taking a dump.  I assume the system will send that dump on to MS, but don't know for sure.

                               

                              I'll leave the system running the HP driver a bit longer to see if any other strange behavior crops up.

                               

                              Here's a copy of the info you requested earlier with the HP driver installed:

                               

                              Intel(R) HD Graphics 4600

                               

                               

                               

                               

                               

                               

                               

                               

                              Report Date: Friday, September 11, 2015

                              Report Time [hh:mm:ss]: 1:25:29 PM

                              Driver Version: 10.18.15.4256

                              Operating System: Windows* 10 Pro Insider Preview (10.0.10240)

                              Default Language: English (United States)

                              Physical Memory: 16316 MB

                              Vendor ID: 8086

                              Device ID: 0416

                              Device Revision: 06

                              Graphics Output Protocol (GOP) Version: 5.0.1032

                              Current Resolution: 1366 x 768

                               

                               

                               

                               

                               

                               

                               

                               

                              Processor: Intel(R) Core(TM) i7-4700MQ CPU @ 2.40GHz

                              Processor Speed: 2394 MHz

                              Processor Graphics in Use: Intel(R) HD Graphics 4600

                              Shader Version: 5.0

                              OpenGL* Version: 4.3

                              OpenCL* Version: 1.2

                               

                               

                               

                               

                              * Microsoft DirectX* *

                              Runtime Version: 12.0

                              Hardware-Supported Version: 11.1

                               

                               

                               

                               

                               

                               

                               

                               

                              * Devices connected to the Graphics Accelerator *

                               

                               

                               

                               

                              Active Displays: 1

                               

                               

                               

                               

                               

                               

                               

                               

                              * Built-in Display *

                               

                               

                               

                               

                              Display Type: Digital

                              DDC2 Protocol: Supported

                              Gamma: 2.2

                              Connector Type: Embedded DisplayPort

                              Device Type: Built-in Display

                               

                               

                               

                               

                              Maximum Image Size

                              Horizontal Size: 13.78 inches

                              Vertical Size: 7.48 inches

                               

                               

                               

                               

                              Supported Modes

                              1366 x 768 (60p Hz)

                              1366 x 768 (40p Hz)

                               

                               

                               

                               

                               

                               

                               

                               

                               

                               

                              Raw EDID:

                              00 FF FF FF FF FF FF 00 30 E4 9F 03 00 00 00 00

                              00 16 01 04 95 23 13 78 0A 05 F5 94 58 56 92 28

                              1E 50 54 00 00 00 01 01 01 01 01 01 01 01 01 01

                              01 01 01 01 01 01 CE 1D 56 F4 50 00 16 30 30 20

                              35 00 59 C2 10 00 00 1B DF 13 56 F4 50 00 16 30

                              30 20 35 00 59 C2 10 00 00 1B 00 00 00 00 00 00

                              00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 02

                              00 0C 4C FF 0A 3C 64 0F 13 1F 64 00 00 00 00 45

                               

                               

                               

                               

                               

                               

                              * Other names and brands are the property of their respective owners.

                              • 12. Re: Windows 10 driver crash
                                TylerGoodwin

                                Hi, I didn't really see a solution to this so I thought I would add here as well. When playing Final Fantasy 14, I also get a message saying that the windows 8 drivers have crashed and recovered. This happens about 3 times and then I get a fatal directX error afterwards that crashes the whole game. After I load it up again it works fine, however the sound doesn't work at all. This is all using the newest windows 10 driver downloaded from the intel site.

                                • 13. Re: Windows 10 driver crash
                                  TylerGoodwin

                                  To add to my previous comment, it then tells me that the application (FFXIV) has been blocked from using the graphics, and normally works fine after that.

                                  • 14. Re: Windows 10 driver crash
                                    ldw

                                    Welcome to the discussion Tyler... Though I wish we had a solution by now, its nice to know that I'm not the only person seeing this.

                                     

                                    I thought I would update my experience.  I too am using the latest Intel driver.  As I mentioned before, my system is powerful laptop but vanilla as far as graphics go (i7-4700mq with no additional graphics chips from NV or AMD) and I am using the latest Intel driver (15.40.7.64.4279)  . 

                                     

                                    Under non-game conditions, I am not seeing the error any more.  But with games I do see the error.  For some games its occasional and for others it happens every time.  The Elder Scrolls: Skyrim, is the game where the error occurs consistently. It seems to occur in different places in the start-up sequence, but it never manages to make it very far before it quits with the error mentioned above.

                                     

                                    Other games that I play, Civ V and Civ Beyond Earth both rarely see the error - but they still do see it on occasion.

                                     

                                    Larry

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