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Windows 10 driver crash

LWhit4
Novice
8,817 Views

Hi people,

I've updated to Windows 10 and have been getting intermittent display driver crashes. The display driver appears to hiccup, pause for perhaps a second or so, then recover and continue as if nothing had happened. I might not have noticed if not for the helpful message from Windows 10 letting me know that the driver crashed. Oddly though, that message (appearing for a couple seconds and vanishing) always says it is a Windows 8 driver that has crashed. My computer is upgraded from windows 8.1 but is now Windows 10.

Thinking that a new driver from Intel might solve the problem - i downloaded and installed the latest, dated 8/12/15. The problem however persisted.

My computer has the Intel i7-4700MQ (its a laptop), 16 gigabytes of memory and the HD 4600 Intel graphics adapter. No additional graphics adapters from other companies are onboard.

Here is a copy of the error reported in the event manager:

- <</span>Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event http://schemas.microsoft.com/win/2004/08/events/event">

- <</span>System>

<</span>Provider Name="Display" />

<</span>EventID Qualifiers="0">4101</</span>EventID>

<</span>Level>3</</span>Level>

<</span>Task>0</</span>Task>

<</span>Keywords>0x80000000000000</</span>Keywords>

<</span>TimeCreated SystemTime="2015-08-13T21:12:53.000000000Z" />

<</span>EventRecordID>2877</</span>EventRecordID>

<</span>Channel>System</</span>Channel>

<</span>Computer>Caddis</</span>Computer>

<</span>Security />

</</span>System>

- <</span>EventData>

<</span>Data>igfx</</span>Data>

<div style="margin-left: 1em...
38 Replies
Marvin_L_Intel
Employee
3,381 Views

Hi ldw,

Unfortunately the information given does not clearly shows the exact problem that you are having with Windows 10. In order for us to have a better view of the issue we will appreciate if you can provide us with the exact system model and Windows 10 version that you tried to install. Also please let us know if which upgrade method you use, either Windows Updates or doing a clean installation.

Additionally we would like to know if you were able to install the proper drivers for your computer and if yes, let us know the driver version. Remember that you update the drivers using Windows Updates in Windows 10 so you may need to check that with your computer manufacturer as well.

Best regards,

marving_intel

LWhit4
Novice
3,381 Views

Hi marving - thanks for replying.

I updated from Win 8.1 to Win 10 using the Over the Air update offered by the invitation / reservation service. On visiting the Intel driver website I saw that there was a newer version and downloaded it and installed it. Its the driver dated 8/12/15. As I mentioned above, i get the error with both.

My system is a laptop by HP. Here are the particulars:

Product Number: E7Z34UA# ADA

Serial Number: 5CG34457J6

Product Name: HP Envy Touchsmart 15-j003cl Notebook PC

Info from CPU-Z:

Processor: Intel i7-4700MQ

Graphics: Intel HD 4600

SouthBridge: HM87

The system has no additional graphics chip.

Larry

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Marvin_L_Intel
Employee
3,381 Views

Hi Larry,

Please test with the drivers that appear on the link below:

http://support.hp.com/us-en/drivers/selfservice/hp-envy-touchsmart-15-j000-notebook-pc-series/5354987/model/5450019# Z7_3054ICK0K8UDA0AQC11TA930O2 http://support.hp.com/us-en/drivers/selfservice/hp-envy-touchsmart-15-j000-notebook-pc-series/5354987/model/5450019# Z7_3054ICK0K8UDA0AQC11TA930O2

You may need to uninstall all the current drivers and reinstall them. If possible, reset your PC before installing all the drivers again. You will have to confirm with HP* before proceeding with the reset and if HP* approves the reset please follow the steps that appear on the following link: http://windows.microsoft.com/en-us/windows-10/windows-10-recovery-options Recovery options in Windows 10 - Windows Help

Please let me know if the suggested workaround worked for you.

Best regards,

marving_intel

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LWhit4
Novice
3,381 Views

Hi Marving,

I downloaded and installed the driver from the HP site as requested. The same error occured ... failed and recovered. This time it happened while playing a game (Civ V Gods and Kings) and there was an additional message in a small window: FDXRenderer11::Present failed hr=DXGI_ERROR_DEVICE_REMOVED. Driver failure

- <</span>Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event http://schemas.microsoft.com/win/2004/08/events/event">

- <</span>System>

<</span>Provider Name="Display" />

<</span>EventID Qualifiers="0">4101</</span>EventID>

<</span>Level>3</</span>Level>

<</span>Task>0</</span>Task>

<</span>Keywords>0x80000000000000</</span>Keywords>

<</span>TimeCreated SystemTime="2015-08-19T02:20:51.000000000Z" />

<</span>EventRecordID>3522</</span>EventRecordID>

<</span>Channel>System</</span>Channel>

<</span>Computer>Caddis</</span>Computer>

<</span>Security />

</</span>System>

- <</span>EventData>

<</span>Data>igfx</</span>Data>

<</span>Data />

</</span>EventData>

</</span>Event>

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LWhit4
Novice
3,381 Views

I should add, that while the Windows 10 message, and event lot said that it recovered successfully. The game did not agree and terminated. I suppose it was a success in that the system did not crash - but the game did.

Larry

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Cesar_B_Intel
Employee
3,381 Views

Hello ldw

Could you try these drivers https://downloadcenter.intel.com/download/25150/Intel-Iris-Iris-Pro-and-HD-Graphics-Production-Driver-for-Windows-10-64-bit Intel® Download Center and let me know the results?

Regards,

Cesar B.

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LWhit4
Novice
3,381 Views

Hi Cesar,

OK, I'm downloading and installing the driver you requested. I noticed that this is not the latest driver, but an earlier one, but nevertheless I will install it and report in a week or so on its behavior.

Strangely, I can also report that the behavior of the system has improved over the intervening weeks. I have not had a driver crash and recovery reported for several weeks now. I have not done anything on my own to make this happen, though I know that Microsoft has been auto-updating things on the system. I also checked the event monitor to see if there were unreported driver crashes - and no, there were not.

So anyway, I'm installing the driver requested and will report back in a week or so.

Larry

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LWhit4
Novice
3,381 Views

Hi Cesar,

It's not quite been a week but I thought I would report. The system has, in general, been well behaved but I did have one driver failure just a few minutes ago.

I had just started the game, Civilization V (Gods and Kings), and was preparing to play. My mouse, the Logitec M705, has a button that allows me to get a view of the task switcher for the current desktop and the existence of other desktops as well. I pressed that button and bang - i had the failure.

Civ V was running in full screen mode. That may have had something to do with it. And a second desktop did exist, but was not being used at the time.

As an aside, Civ V has had some difficulty with Windows 10, though it now runs. I have two other games, Skyrim and Civ Beyond Earth and both of them are still failing with Windows 10. I can occasionally get Civ BE to run but not consistently. I think those problems have more to do with Steam than with the driver though.

I will go ahead and upgrade my driver to Intel's latest and see how that goes.

Edit: A little more additional information. I upgraded to the latest driver (install file win64_154004.2.exe) and have the same phenomena as described above. This time i used the Windows method of getting that screen WinKey-Tab. The game crashed and the driver recovered. I also experiemented with the more 'normal' way of doing things by pressing alt-tab to get the task list. That caused the same driver crash and recovery, but the game remained on-screen. However when I attempt to return to the game it is not responsive, and rt clicked on the icon on the taskbar to close it.

Larry

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Cesar_B_Intel
Employee
3,381 Views

Hello ldw,

HP* released Intel® HD Graphics V. 10.18.15.4248 Rev.C as the latest one on their website http://support.hp.com/us-en/drivers/selfservice/HP-ENVY-15-Notebook-PC-series/5354987/model/5450019# Z7_3054ICK0KGTE30AQO5O3KA30R1 HP Software and Driver Downloads for HP Printers, Laptops, Desktops and More | HP® Customer Support could you try this driver to confirm its behavior?

Additionally, could you provide your graphics report prior to testing the HP* drivers? http://www.intel.com/support/graphics/sb/cs-009476.htm Graphics Drivers — Intel® Graphics Driver Report

Regards,

Caesar B.

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LWhit4
Novice
3,381 Views

Hi Cesar,

First an update on my latest experiments.

I noticed that Intel had posted a new driver for my HD 4600, so of course, I downloaded it an installed it. Microsoft has also been doing its thing and installing updates to my system at least once a week - i think more often though. So between my fussing with it and microsoft, its going to be hard to have a really well controlled experiment and I apologize for that.

The driver I installed from the intel site has file name win64_15407.4279.exe and is listed as version 15.4.7.4279. Duh... that's in the file name isn't it?

So I installed it, and have not experience crashes in 'normal' non-game playing use. Game playing use is a little different though. CivV and CivBE seem to run well with this driver and have no problem. However, Skyrim crashes with the error I mentioned in the beginning. An additional complication is Stream - they are updating too and I can't know if its a driver, windows or stream problem. But, I do know that CivBE working well is a new development - it had been crashing in earlier reports.

I have downloaded the file from the HP site and will install it and let you know of the results.

LDW

PS: You asked for the Graphics report. I"ll cut and paste it here. If you want to send me an address to send the file to, I can do that too.

Intel(R) HD Graphics 4600

Report Date: Friday, September 11, 2015

Report Time [hh:mm:ss]: 8:57:16 AM

Driver Version: 10.18.15.4279

Operating System: Windows* 10 Home(10.0.10240)

Default Language: English (United States)

Physical Memory: 16316 MB

Vendor ID: 8086

Device ID: 0416

Device Revision: 06

Graphics Output Protocol (GOP) Version: 5.0.1032

Current Resolution: 1366 x 768

Processor: Intel(R) Core(TM) i7-4700MQ CPU @ 2.40GHz

Processor Speed: 2394 MHz

Processor Graphics in Use: Intel(R) HD Graphics 4600

Shader Version: 5.0

OpenGL* Version: 4.3

OpenCL* Version: 1.2

* Microsoft DirectX* *

Runtime Version: 12.0

Hardware-Supported Version: 11.1

* Devices connected to the Graphics Accelerator *

Active Displays: 1

* Built-in Display *

Display Type: Digital

DDC2 Protocol: Supported

Gamma: 2.2

Connector Type: Embedded DisplayPort

Device Type: Built-in Display

Maximum Image Size

Horizontal Size: 13.78 inches

Vertical Size: 7.48 inches

Supported Modes

1366 x 768 (60p Hz)

1366 x 768 (40p Hz)

Raw EDID:

00 FF FF FF FF FF FF 00 30 E4 9F 03 00 00 00 00

00 16 01 04 95 23 13 78 0A 05 F5 94 58 56 92 28

1E 50 54 00 00 00 01 01 01 01 01 01 01 01 01 01

01 01 01 01 01 01 CE 1D 56 F4 50 00 16 30 30 20

35 00 59 C2 10 00 00 1B DF 13 56 F4 50 00 16 30

30 20 35 00 59 C2 10 00 00 1B 00 00 00 00 00 00

00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 02

00 0C 4C FF 0A 3C 64 0F 13 1F 64 00 00 00 00 45

* Other names and brands are the property of their respective owners.

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LWhit4
Novice
3,381 Views

Hi again,

Here's an update to my update. I installed the HP driver as you requested. The system seems well behaved (no driver crashes and recoveries) during normal usage, and it is doing well with both CivV and CivBE. However, its behavior with Skyrim is worse than the most up to date driver from Intel. The system crashed with a Blue Screen of Death, advising me that it was taking a dump. I assume the system will send that dump on to MS, but don't know for sure.

I'll leave the system running the HP driver a bit longer to see if any other strange behavior crops up.

Here's a copy of the info you requested earlier with the HP driver installed:

Intel(R) HD Graphics 4600

Report Date: Friday, September 11, 2015

Report Time [hh:mm:ss]: 1:25:29 PM

Driver Version: 10.18.15.4256

Operating System: Windows* 10 Pro Insider Preview (10.0.10240)

Default Language: English (United States)

Physical Memory: 16316 MB

Vendor ID: 8086

Device ID: 0416

Device Revision: 06

Graphics Output Protocol (GOP) Version: 5.0.1032

Current Resolution: 1366 x 768

Processor: Intel(R) Core(TM) i7-4700MQ CPU @ 2.40GHz

Processor Speed: 2394 MHz

Processor Graphics in Use: Intel(R) HD Graphics 4600

Shader Version: 5.0

OpenGL* Version: 4.3

OpenCL* Version: 1.2

* Microsoft DirectX* *

Runtime Version: 12.0

Hardware-Supported Version: 11.1

* Devices connected to the Graphics Accelerator *

Active Displays: 1

* Built-in Display *

Display Type: Digital

DDC2 Protocol: Supported

Gamma: 2.2

Connector Type: Embedded DisplayPort

Device Type: Built-in Display

Maximum Image Size

Horizontal Size: 13.78 inches

Vertical Size: 7.48 inches

Supported Modes

1366 x 768 (60p Hz)

1366 x 768 (40p Hz)

Raw EDID:

00 FF FF FF FF FF FF 00 30 E4 9F 03 00 00 00 00

00 16 01 04 95 23 13 78 0A 05 F5 94 58 56 92 28

1E 50 54 00 00 00 01 01 01 01 01 01 01 01 01 01

01 01 01 01 01 01 CE 1D 56 F4 50 00 16 30 30 20

35 00 59 C2 10 00 00 1B DF 13 56 F4 50 00 16 30

30 20 35 00 59 C2 10 00 00 1B 00 00 00 00 00 00

00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 02

00 0C 4C FF 0A 3C 64 0F 13 1F 64 00 00 00 00 45

* Other names and brands are the property of their respective owners.

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TGood3
Beginner
3,381 Views

Hi, I didn't really see a solution to this so I thought I would add here as well. When playing Final Fantasy 14, I also get a message saying that the windows 8 drivers have crashed and recovered. This happens about 3 times and then I get a fatal directX error afterwards that crashes the whole game. After I load it up again it works fine, however the sound doesn't work at all. This is all using the newest windows 10 driver downloaded from the intel site.

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TGood3
Beginner
3,381 Views

To add to my previous comment, it then tells me that the application (FFXIV) has been blocked from using the graphics, and normally works fine after that.

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LWhit4
Novice
3,381 Views

Welcome to the discussion Tyler... Though I wish we had a solution by now, its nice to know that I'm not the only person seeing this.

I thought I would update my experience. I too am using the latest Intel driver. As I mentioned before, my system is powerful laptop but vanilla as far as graphics go (i7-4700mq with no additional graphics chips from NV or AMD) and I am using the latest Intel driver (15.40.7.64.4279) .

Under non-game conditions, I am not seeing the error any more. But with games I do see the error. For some games its occasional and for others it happens every time. The Elder Scrolls: Skyrim, is the game where the error occurs consistently. It seems to occur in different places in the start-up sequence, but it never manages to make it very far before it quits with the error mentioned above.

Other games that I play, Civ V and Civ Beyond Earth both rarely see the error - but they still do see it on occasion.

Larry

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Cesar_B_Intel
Employee
3,381 Views

Hello ldw

 

 

The latest driver HP* officially released is http://support.hp.com/us-en/drivers/selfservice/hp-envy-touchsmart-15-j000-notebook-pc-series/5354987/model/5450019# Z7_3054ICK0K8UDA0AQC11TA930O2 10.18.15.4248 and the latest one Intel® released is https://downloadcenter.intel.com/download/25308/Intel-Iris-Iris-Pro-and-HD-Graphics-Driver-for-4th-Gen-Windows-10-64bit 15.40.7.64.4279.

I suggest using HP's latest drivers and in case you get any issues you may also test the Latest drivers provided by Intel®.

If the error is being generated primarily while running Skyrim* I suggest checking this third parties post* https://www.reddit.com/r/skyrim/comments/3f0ppx/windows_10_compatibility/ Windows 10 compatibility : skyrim where users recommend running game in compatibility mode with Windows* 8.1 in order to solve crashing issues.

Regards,

Caesar B.

*Other names and brands may be claimed as the property of others.

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LWhit4
Novice
3,381 Views

Hi again Ceasar,

Yes, I did install the driver from HP (4248) at the request of marving_intel and experimented with it earlier. You can see the results of my experiment in my post on August 18. It was worse than the newest driver from Intel (4279).

I did also follow the link you suggested to the Skyrim support and forced the Windows 8 compatibility mode. Skyrim actually failed earlier with the compatibility mod than without it. I did try Windows 7 compatibility too, for no good reason - it failed early as well.

Then I decided to try some different settings in both Skyrim and the driver to see if that made any difference. I'll skip to the bottom line - there is one setting that seems to make a difference and its in the Intel HD Graphics Control Panel under 3D. Its the 'Conservative Morphological Anti-Aliasing' setting. With it turned off, as well as Multi-Sample Anti-Aliasing turned off. Skyrim runs.

There is one problem remaining. The sound is barely audible and the Sound button on the HP keyboard (f6) doesn't seem to work within the game. I suspect that it may be time to go back to the HP driver and give it another try with these new settings and see if that fixes the sound problem - and will do so, and report back here.

Larry

Edit: Update... The older HP graphics driver did not fix the audio problem. I can tab out of the game and set the audio level and then tab back into it... so I guess that's what I'll do until Intel figures it out. I'm going back to the latest Intel video driver.

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Cesar_B_Intel
Employee
3,381 Views

Hello ldw,

We are glad to hear you found an improvement by changing the Intel® HD Graphics Control Panel under 3D settings.

We are looking forward to hearing from your findings with the HP* drivers.

Regards,

Caesar B.

*Other names and brands may be claimed as the property of others.

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CGall7
New Contributor I
3,381 Views

I have been having the identical error on a brand new HP laptop... HP ENVY - 17t Touch(Windows 10, 6th Gen. Intel i7-6700HQ Quad Core, 512GB SSD, 16GB RAM, 4GB NVIDIA GTX 950M, IPS Full HD, AC Bluetooth, 62WHr Batt, Backlit Keyboard) Laptop Notebook PC Computer n100... purchased on Amazon mid November... http://www.amazon.com/gp/product/B0163KN3FE?psc=1&redirect=true&ref_=oh_aui_detailpage_o05_s00 Amazon.com : HP ENVY - 17t Touch(Windows 10, 6th Gen. Intel i7-6700HQ Quad Core, 512GB SSD, 16GB RAM, 4GB NVIDIA GTX 950…

I wanted the NVidia to be the default display driver but the intel HD 530 appears to be... It keeps crashing and when it does, it says that it is win 8 driver. I have win 10 preinstalled... ?? I have also updated the driver and it is the latest one, so that's not why...

Another common error is that I am running out of memory?? I have 16gb of ram and a 4TB drive attached with ample virtual memory as well as only about 100gb used on the SSD drive so there's plenty of room??

This is very upsetting... I had decided to give HP another chance after several bad experiences with them on 4 laptops purchased in 2008 and 2010 that melted down because of integrated displays going kablooey and overheating the motherboards... (a class action suit situation that happened to many)...

I have no clue how to fix this and am afraid that it's going to be another VERY expensive meltdown again... Any suggestions??

CGall7
New Contributor I
3,381 Views

I forgot to add that when I look at the control panel for the intel driver, it says 'further installation required'... I have NO idea what that is about... it is most certainly installed and has been updated...

Cesar_B_Intel
Employee
3,042 Views

Hello cjgallagher23,

Intel provides generic versions of drivers for general purposes. Your computer manufacturer may have altered the features, incorporated customizations, or made other changes to your driver. Intel recommends you contact your computer manufacturer for the latest system specific updates and technical support information.

 

However, you could try uninstalling current graphics driver and installing this https://downloadcenter.intel.com/download/25484/Intel-Graphics-Driver-for-Windows-7-8-1-10-15-40- Download Intel® Graphics Driver for Windows® 7/8.1/10* [15.40]

If issue persists try uninstalling current and installing https://downloadcenter.intel.com/download/25541/Intel-Beta-Graphics-Driver-for-Windows-7-8-1-10-15-40- Download Intel® Beta Graphics Driver for Windows® 7/8.1/10* [15.40]

 

Could you provide screenshot of the "Further installation required'... message you see on the Control Panel*.

Please post your results here.

Regards,

Caesar B_Intel.

*Other names and brands may be claimed as the property of others.

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