One of the Intel Customer Support agents should be able to respond about the online ticketing issue, but I am going to help you with the Intel Driver Update Utility. What language are you using on your Windows? I will report the installer issue to the developer who builds the installer. It looks like the values for your language are missing. Thanks for letting us know.
Finding no driver matches is possible, but I can't tell the reason without more information about what Intel components are on your PCs. The history files will show which hardware signatures found matches to the driver update table. I will send you a message with my email address so you can send me the log files.
Look in the history tab to get to the log files.