Here are our recommendations for this issue:
- Test the board without any memory installed looking for 3 beep codes. If there are beep codes, install minimum memory and try to boot up.
- Clear the CMOS battery remove it from one minute and connect a regular ATX power supply. Use a screw driver to power up the board using pins 11 and 13. You can find more information on the Technical Product Specification:
- Test the board without the processor installed, you should receive a long beep code.
Please try all these recommendations on a non static surface to avoid grounding. If the issue persists, we recommend replacing the board.
No need for apologies, completely understand. If you are planning to take the board out of the chassis I will recommend having the heatsink installed for processor 1.You can remove the second processor, heatsink and chassis fans as well. If not, you can leave all system fans and heatsinks attached to the system and do the testings.
If I remove the processor and memory, and power up the board, I get the fatal error LED, and a 1-5-2-1 beep code. Looking in the Product Spec, this signifies - "no CPU installed" which is fair enough. If I insert the processor and a stick of RAM, I get the same fatal error LED, but instead get a 1-5-4-4 beep code, "Power control fault (power good assertion time out)...
I've tried removing the CMOS battery and resetting the bios via the jumpers, but no change.
You mentioned this, previously: " connect a regular ATX power supply. Use a screw driver to power up the board using pins 11 and 13" - Is this possible? The power connects to the board via a card interface, and I'm not sure where a regular ATX power supply can be connected, or how to to power up the board using pins 11 and 13. I couldn't find this mentioned in the technical spec, but may have missed it somewhere.
Any further help would be greatly appreciated.
After checking the board myself I just confirmed this family of boards does not offer such option since they do not have a power distribution board so I apologize. Normally you will remove the front panel and short cut the power pins 11 and 13 when testing it outside the chassis. At this point we recommend swapping power supplies and if possible test with a different processor just for testing. If the issue persists the board or processor may be defective.
Thanks for the reply and the help.
I have tested with a different processor (no change), but unfortunately do not have another power supply. I'm based in London. Do you know of any server servicing companies, that specialise in Intel equipment) that may be able to have a look at the board and make an assessment? I tried a local, non specialist repair centre, but they were basically useless.
Any recommendation would be greatly appreciated, otherwise, I think my attempt to get this board working may have come to an end.