1 Reply Latest reply on Aug 14, 2015 11:46 AM by Amy_Intel

    Can not install Intel Driver Update Utility, help?

    conflicttFTW

      As Title says...

       

      'one or more issues...'

       

      Here is the log it gave me. I am not really a tech-guy, so I have NO idea what this is telling me to do lol... Anyone know how to fix this?

       

      [3748:3DFC][2015-08-12T16:27:50]i001: Burn v3.9.1208.0, Windows v5.1 (Build 2600: Service Pack 3), path: C:\Documents and Settings\My DELL\My Documents\Downloads\Intel Driver Update Utility Installer.exe, cmdline: ''

      [3748:3DFC][2015-08-12T16:27:50]i000: Initializing numeric variable 'DCAOPTIN_Checkbox' to value '0'

      [3748:3DFC][2015-08-12T16:27:50]i000: Initializing string variable 'LaunchTarget' to value '[ProgramFilesFolder]Intel Driver Update Utility\DriverUpdateUI.exe'

      [3748:3DFC][2015-08-12T16:27:50]i000: Setting string variable 'WixBundleLog' to value 'C:\DOCUME~1\MYDELL~1\LOCALS~1\Temp\Intel_Driver_Update_Utility_20150812162750.log'

      [3748:3DFC][2015-08-12T16:27:50]i000: Setting string variable 'WixBundleOriginalSource' to value 'C:\Documents and Settings\My DELL\My Documents\Downloads\Intel Driver Update Utility Installer.exe'

      [3748:3DFC][2015-08-12T16:27:50]i000: Setting string variable 'WixBundleOriginalSourceFolder' to value 'C:\Documents and Settings\My DELL\My Documents\Downloads\'

      [3748:3DFC][2015-08-12T16:27:50]i000: Setting string variable 'WixBundleName' to value 'Intel Driver Update Utility'

      [3748:36A8][2015-08-12T16:27:51]i000: Setting version variable 'WixBundleFileVersion' to value '2.2.0.2'

      [3748:3DFC][2015-08-12T16:27:51]i100: Detect begin, 2 packages

      [3748:3DFC][2015-08-12T16:27:51]i000: Registry key not found. Key = 'SOFTWARE\Microsoft\NET Framework Setup\NDP\v4\Full'

      [3748:3DFC][2015-08-12T16:27:51]w120: Detected partially cached package: NetFx45Web, invalid payload: NetFx45Web, reason: 0x80070002

      [3748:3DFC][2015-08-12T16:27:51]i052: Condition 'NETFRAMEWORK45 >= 378389' evaluates to false.

      [3748:3DFC][2015-08-12T16:27:51]i101: Detected package: NetFx45Web, state: Absent, cached: Partial

      [3748:3DFC][2015-08-12T16:27:51]i101: Detected package: DriverUpdateUtilityInstaller, state: Absent, cached: Complete

      [3748:3DFC][2015-08-12T16:27:51]i199: Detect complete, result: 0x0

      [3748:36A8][2015-08-12T16:27:52]i000: Setting numeric variable 'DCAOPTIN_Checkbox' to value 0

      [3748:36A8][2015-08-12T16:28:02]i000: Setting numeric variable 'DCAOPTIN_Checkbox' to value 0

      [3748:3DFC][2015-08-12T16:28:02]i200: Plan begin, 2 packages, action: Install

      [3748:3DFC][2015-08-12T16:28:02]w321: Skipping dependency registration on package with no dependency providers: NetFx45Web

      [3748:3DFC][2015-08-12T16:28:02]i000: Setting string variable 'NetFx45FullWebLog' to value 'C:\DOCUME~1\MYDELL~1\LOCALS~1\Temp\Intel_Driver_Update_Utility_20150812162750_0_NetFx45Web.log'

      [3748:3DFC][2015-08-12T16:28:02]i000: Setting string variable 'WixBundleRollbackLog_DriverUpdateUtilityInstaller' to value 'C:\DOCUME~1\MYDELL~1\LOCALS~1\Temp\Intel_Driver_Update_Utility_20150812162750_1_DriverUpdateUtilityInstaller_rollback.log'

      [3748:3DFC][2015-08-12T16:28:02]i000: Setting string variable 'WixBundleLog_DriverUpdateUtilityInstaller' to value 'C:\DOCUME~1\MYDELL~1\LOCALS~1\Temp\Intel_Driver_Update_Utility_20150812162750_1_DriverUpdateUtilityInstaller.log'

      [3748:3DFC][2015-08-12T16:28:02]i201: Planned package: NetFx45Web, state: Absent, default requested: Present, ba requested: Present, execute: Install, rollback: None, cache: Yes, uncache: No, dependency: None

      [3748:3DFC][2015-08-12T16:28:02]i201: Planned package: DriverUpdateUtilityInstaller, state: Absent, default requested: Present, ba requested: Present, execute: Install, rollback: Uninstall, cache: No, uncache: No, dependency: Register

      [3748:3DFC][2015-08-12T16:28:02]i299: Plan complete, result: 0x0

      [3748:3DFC][2015-08-12T16:28:02]i300: Apply begin

      [0894:3CC8][2015-08-12T16:28:02]i360: Creating a system restore point.

      [0894:3CC8][2015-08-12T16:28:07]i361: Created a system restore point.

      [0894:3CC8][2015-08-12T16:28:08]i000: Caching bundle from: 'C:\DOCUME~1\MYDELL~1\LOCALS~1\Temp\{ca4bc3a8-b99c-4416-90d8-351a8ceab458}\.be\Intel Driver Update Utility Installer.exe' to: 'C:\Documents and Settings\All Users\Application Data\Package Cache\{ca4bc3a8-b99c-4416-90d8-351a8ceab458}\Intel Driver Update Utility Installer.exe'

      [0894:3CC8][2015-08-12T16:28:08]i320: Registering bundle dependency provider: {ca4bc3a8-b99c-4416-90d8-351a8ceab458}, version: 2.2.0.2

      [3748:3F08][2015-08-12T16:28:08]w343: Prompt for source of package: NetFx45Web, payload: NetFx45Web, path: C:\Documents and Settings\My DELL\My Documents\Downloads\redist\dotNetFx45_Full_setup.exe

      [3748:3F08][2015-08-12T16:28:08]i338: Acquiring package: NetFx45Web, payload: NetFx45Web, download from: http://go.microsoft.com/fwlink/?LinkId=225704

      [0894:02A8][2015-08-12T16:28:10]i305: Verified acquired payload: NetFx45Web at path: C:\Documents and Settings\All Users\Application Data\Package Cache\.unverified\NetFx45Web, moving to: C:\Documents and Settings\All Users\Application Data\Package Cache\F6BA6F03C65C3996A258F58324A917463B2D6FF4\redist\dotNetFx45_Full_setup.exe.

      [0894:02A8][2015-08-12T16:28:10]i304: Verified existing payload: DriverUpdateUtilityInstaller at path: C:\Documents and Settings\All Users\Application Data\Package Cache\{3EE9923D-3045-46AB-9CAA-E375993AEB4A}v2.2.0.1\Intel Driver Update Utility Installer.msi.

      [0894:3CC8][2015-08-12T16:28:10]i301: Applying execute package: NetFx45Web, action: Install, path: C:\Documents and Settings\All Users\Application Data\Package Cache\F6BA6F03C65C3996A258F58324A917463B2D6FF4\redist\dotNetFx45_Full_setup.exe, arguments: '"C:\Documents and Settings\All Users\Application Data\Package Cache\F6BA6F03C65C3996A258F58324A917463B2D6FF4\redist\dotNetFx45_Full_setup.exe" /q /norestart /ChainingPackage "Intel Driver Update Utility" /log "C:\DOCUME~1\MYDELL~1\LOCALS~1\Temp\Intel_Driver_Update_Utility_20150812162750_0_NetFx45Web.log.html"'

      [0894:3CC8][2015-08-12T16:28:17]e000: Error 0x800713ec: Process returned error: 0x13ec

      [0894:3CC8][2015-08-12T16:28:17]e000: Error 0x800713ec: Failed to execute EXE package.

      [3748:3DFC][2015-08-12T16:28:17]e000: Error 0x800713ec: Failed to configure per-machine EXE package.

      [3748:3DFC][2015-08-12T16:28:17]i319: Applied execute package: NetFx45Web, result: 0x800713ec, restart: None

      [3748:3DFC][2015-08-12T16:28:17]e000: Error 0x800713ec: Failed to execute EXE package.

      [0894:3CC8][2015-08-12T16:28:17]i351: Removing cached package: NetFx45Web, from path: C:\Documents and Settings\All Users\Application Data\Package Cache\F6BA6F03C65C3996A258F58324A917463B2D6FF4\

      [0894:3CC8][2015-08-12T16:28:17]i330: Removed bundle dependency provider: {ca4bc3a8-b99c-4416-90d8-351a8ceab458}

      [0894:3CC8][2015-08-12T16:28:17]i352: Removing cached bundle: {ca4bc3a8-b99c-4416-90d8-351a8ceab458}, from path: C:\Documents and Settings\All Users\Application Data\Package Cache\{ca4bc3a8-b99c-4416-90d8-351a8ceab458}\

      [3748:3DFC][2015-08-12T16:28:17]i399: Apply complete, result: 0x800713ec, restart: None, ba requested restart:  No