1 Reply Latest reply on Aug 11, 2015 3:38 PM by Bryce@Intel Branched from an earlier discussion.

    Hang & Blackscrn - "Application has been blocked from accessing Graphics hardware"

    danmitch24

      Category

      Questions

      Answers (N/A if not applicable)

      Description

      Provide a detailed description of the issue AND 'does it fail every single time, or only sometimes?' If you can offer a % rate please do.

      When I try playing a game on my computer, I will get freezes almost immediately and soon a black screen. Then, at the bottom right of my screen, a message shows up, saying: "Application has been blocked from accessing Graphics hardware. Application _________ has been blocked from accessing Graphics hardware." Other times it will tell me my graphics hardware crashed. but recovered.Then the game crashes. Occurs almost every time.

      Hardware (HW)

      Brand and Model of the system.

      Dell Inspiron 3847

      Hybrid or switchable graphics system? ie Does it have AMD or NV graphics too?

      Only the Intel HD 4600

      Make and model of any Displays that are used to see the issue (see note2 below).

      LFP = Local Flat Panel (Laptop panel)

      EFP = External Flat Panel (Monitor you plug in)

      EFP 1280x1024 resolution 4:3 ratio running through VGA connection. Generic Non-PnP Monitor

      How much memory [RAM] in the system (see note2 below).

      8192 MB

      Provide any other hardware needed to replicate the issue.

      ie: Cables&brand, cable type [vga, hdmi, DP, etc], dock, dongles/adapters, etc

      VGA connection

      Hardware Stepping (see note1 below).

      PCI\VEN_8086&DEV_0412&SUBSYS_06221028&REV_06

      PCI\VEN_8086&DEV_0412&SUBSYS_06221028

      PCI\VEN_8086&DEV_0412&CC_030000

      PCI\VEN_8086&DEV_0412&CC_0300

      Software (SW)

      Operating System version (see note2 below).

      Windows 10 Home 64-bit (10.0, Build 10240)

      VBIOS (video BIOS) version. This can be found in “information page” of CUI (right click on Desktop and select “Graphics Properties”.

      NA

      Does not show information on intel's HD Graphics Control Panel.

      Graphics Driver version; for both integrated Intel and 3rd party vendors (see note2 below).

      10.18.15.4256

      SW/Apps version used to replicate the issue.

      NA

      Configurations

      Single display, clone, or extended (see note2 below).

      Single Display

      Display resolution & refresh rate setting of each display (see note2 below).

      1280 x 1024 (60Hz)

      AC or DC mode, i.e. is power cable plugged in or not?

      AC

      How to repro

      Please provide steps to replicate the issue.  Thesesteps are very crucial to finding the root cause and fix.

      A screenshot to illustrate the issue is a huge plus. Avideo of the failure is even better! Attach to the post or provide the YouTube link.

       

       

       

       

       

       

       

       

       

      1. Open any game on my pc

      2. Get into game to start playing

      3. Wait 5 seconds

      4. Black screen/freezes

      5. fps drop

      6. Black screen again

      7. At the bottom right of my screen, a message shows up, saying: "Application has been blocked from accessing Graphics hardware. Application _________ has been blocked from accessing Graphics hardware."

      8. Game Crashes