Here are our recommendations for this issue:
- Make sure that the RAID activation key is properly seat.
- Power cycle the system by removing the power cable and pressing the power button for 10 seconds.
- Clear the CMOS battery by removing it for one minute.
- Swap cables.
If the issue persists, we recommend replacing the RAID activation key under warranty.
Thanks Dan, I will try that tonight. Due to resource shortages we had to push the box into use using shared storage and my access is limited to after hours
Also I will double check the cables - the first cable is the one that came with the case, the second is a generic MiniSAS->SATA cable we brought. Is there a recommended spec for the cable?
Finally got some time to do more testing Several things
- The key appears to be ok. Resetting the bios etc made no difference, nothing appeared under "Storage Module" in the BIOS, but maybe I'm misreading its purpose? ANyway, on boot with the key in it lists 8 SATA ports in the post, with the key out it only lists 4, so I think its working.
As to why I can't list drives on the 2nd 4 ports, I believe that is a cable problem. MiniSAS->SATA Fans have a direction, Host->Target or visa versa. 99% of the time the SAS controller is the HOST but in this case (Backplane to SATA controller) the SATA ends are the Host so a I need a "MiniSAS Reverse Breakout" cable, which I have on order. Will let you know how that goes.
Please keep us updated on the ticket. The "nothing appeared under Storage Module" means that you do not have a hardware RAID controller installed so in your specific configuration is complete expected and normal. Any miniSAS to SATA cable should work fine but is good troubleshooting to test a different one just in case.