5 Replies Latest reply on Aug 28, 2015 10:10 PM by J7hanks

    USB 3.0 eXtensible Host Controller Drivers won't install

    J7hanks

      My USB 3.0 ports are acting as USB 2.0 or USB 3.0 devices are not recognized on my Dell Latitude E6530. I have several USB 3.0 devices that I know work fine. When trying to install the latest USB 3.0 Driver: Intel® USB 3.0 eXtensible Host Controller Driver for Intel® 7 Series/C216 Chipset Family, I get an error pop up stating that "The setup program failed to install one or more devices drivers. Setup will exit" The downloaded drivers used were sourced from the Intel Download Center.....downloadcenter.intel.com/download/21129}. See Below and attachement.


      I have had this problem (USB 3.0 ports not working) since installing another a new (used) motherboard into my laptop. Laptop specs below. From the displayed installation log, see attachment, it appears that both the USB 3.0 Root Hub and USB 3.0 eXtensible Host Controller Drivers install, however the PCI bus driver does not. I have re-installed all the latest Dell chipset drivers again with the exception of the USB 3.0 Driver: Intel® USB 3.0 eXtensible Host Controller Driver which I believe is the latest driver that fixes problems similar to mine. I have read many posts that lead me to this Dell Community post:  .....en.community.dell.com/support-forums/laptop/f/3518/t/19495641 which ultimately points to installing the USB 3.0 eXtensible Host Controller Driver directly from the Intel download center as mentioned above.


      All other devices working perfectly on this Laptop.


      I have exhausted all my resources to a point were I believe I may have a motherboard problem. Does anyone have any suggestions or answers to my predicament?


      Dell Latitude E6530

      i7 3920XM

      System Drive: Samsung 850 Pro 256GB SSD

      Graphics: NVIDIA NVS 5200M 1GBDDR5

      OS: Windows 7 Pro x64

      RAM: 16GB

      BIOS ver: A16 (latest)


      Motherboard Details:

      Dell Part No.:               48NJG

      Model                         0JJT5F (SOCKET 0)

      Version                       01

      Chipset Vendor:           Intel

      Chipset Model:            Ivy Bridge

      Chipset Revision:         08

      Southbridge Vendor:     Intel

      Southbridge Model:      QM77

      Southbridge Revision    04