1 Reply Latest reply on Aug 5, 2015 7:48 PM by laughingjohn

    Windows 10 crashing on hibernate/restart/shutdown - blocked irp Advanced-n 6235

    laughingjohn

      I've recently upgraded by laptop (Dell XPS 15 L521X) and I'm now suffering hangs and crashes every time my PC tries hibernate, restart or shut down. This didn't happen on my previous OS (win7).

       

      I got a mini dump and noticed that the problem appears to be in the driver for my wifi card an Intel Advanced-N 6235. The driver was old (also bluetooth appeared to be broken) so I installed the latest drivers directly from the Intel site - 15.8.0.1. Unfortunately this doesn't appear to have solved the issue and I'm still getting mini dumps produced.

       

      Is there anything I can do other than wait for it to be fixed in later driver updates? Here's the info from the dump:

       

      : kd> !Analyze -v

      *******************************************************************************

      *                                                                             *

      *                        Bugcheck Analysis                                    *

      *                                                                             *

      *******************************************************************************

       

      DRIVER_POWER_STATE_FAILURE (9f)

      A driver has failed to complete a power IRP within a specific time (usually 10 minutes).

      Arguments:

      Arg1: 0000000000000003, A device object has been blocking an Irp for too long a time

      Arg2: ffffe00050b59060, Physical Device Object of the stack

      Arg3: ffffd001ee006990, nt!TRIAGE_9F_POWER on Win7, otherwise the Functional Device Object of the stack

      Arg4: ffffe00058bae480, The blocked IRP

       

      Debugging Details:

      ------------------

       

       

      DRVPOWERSTATE_SUBCODE:  3

       

      IMAGE_NAME:  pci.sys

       

      DEBUG_FLR_IMAGE_TIMESTAMP:  55a5ba1c

       

      MODULE_NAME: pci

       

      FAULTING_MODULE: fffff80142c30000 pci

       

      CUSTOMER_CRASH_COUNT:  1

       

      DEFAULT_BUCKET_ID:  WIN8_DRIVER_FAULT

       

      BUGCHECK_STR:  0x9F

       

      PROCESS_NAME:  System

       

      CURRENT_IRQL:  2

       

      TAG_NOT_DEFINED_c000000f:  FFFFD001EE00DFB0

       

      STACK_TEXT: 

      ffffd001`ee006958 fffff802`ad02092e : 00000000`0000009f 00000000`00000003 ffffe000`50b59060 ffffd001`ee006990 : nt!KeBugCheckEx

      ffffd001`ee006960 fffff802`ad02084e : ffffe000`54fd4420 ffffd001`ee006b58 00000000`00000000 00000000`00000005 : nt!PopIrpWatchdogBugcheck+0xde

      ffffd001`ee0069c0 fffff802`ace4f21a : ffffe000`54fd4458 00000000`00000001 ffffd001`ee006b18 00000000`00000002 : nt!PopIrpWatchdog+0x32

      ffffd001`ee006a10 fffff802`acf4ff7a : ffffd001`ee1c5180 ffffd001`ee1c5180 ffffd001`ee1d1cc0 ffffe000`570a4080 : nt!KiRetireDpcList+0x42a

      ffffd001`ee006c60 00000000`00000000 : ffffd001`ee007000 ffffd001`ee001000 00000000`00000000 00000000`00000000 : nt!KiIdleLoop+0x5a

       

       

      STACK_COMMAND:  kb

       

      FOLLOWUP_NAME:  MachineOwner

       

      FAILURE_BUCKET_ID:  0x9F_3_NETwew01_IMAGE_pci.sys

       

      BUCKET_ID:  0x9F_3_NETwew01_IMAGE_pci.sys

       

      Followup: MachineOwner

      ---------

       

      1: kd> !irp ffffe00058bae480

      Irp is active with 5 stacks 3 is current (= 0xffffe00058bae5e0)

      No Mdl: No System Buffer: Thread 00000000:  Irp stack trace. 

           cmd  flg cl Device   File     Completion-Context

      [  0, 0]   0  0 00000000 00000000 00000000-00000000   

       

                  Args: 00000000 00000000 00000000 00000000

      [  0, 0]   0  0 00000000 00000000 00000000-00000000   

       

                  Args: 00000000 00000000 00000000 00000000

      >[ 16, 2]   0  0 ffffe0005457b050 00000000 00000000-00000000   

                Unable to load image \SystemRoot\System32\drivers\NETwew01.sys, Win32 error 0n2

      *** WARNING: Unable to verify timestamp for NETwew01.sys

      *** ERROR: Module load completed but symbols could not be loaded for NETwew01.sys

      \Driver\NETwNe64

                  Args: 00015600 00000000 00000005 00000003

      [ 16, 2]   0 e1 ffffe000545a4b00 00000000 fffff802ad1e2d40-ffffe00054fd4420 Success Error Cancel pending

                 \Driver\vwifibus    nt!PopSystemIrpCompletion

                  Args: 00015600 00000000 00000005 00000003

      [  0, 0]   0  0 00000000 00000000 00000000-ffffe00054fd4420   

       

                  Args: 00000000 00000000 00000000 00000000

        • 1. Re: Windows 10 crashing on hibernate/restart/shutdown - blocked irp Advanced-n 6235
          laughingjohn

          Just in case someone else has the same issue I installed the latest bios for my XPS15 (A16) and that seems to have fixed it

           

          It did get a bit hairy, there was a windows update as well and the laptop decided to reboot itself during the bios install (wasn't sure whether it was caused by the bios installer or not). The I got boot device unrecognized lots of times which made me wonder if the bios update had failed. Thankfully after booting into safe mode (and doing nothing) I was able to boot normally. Wipes sweat from brow....