Here are our recommendations for this issue:
- Update the firmware to the latest version available from our website.
- Power cycle the system by disconnecting the power cable and pressing the power button for 10 seconds. Then proceed to remove the CMOS battery for 1 minute, put it back in and start the system again.
- If the issue still persists, board needs to be replace and to avoid down time you can request an advanced warranty replacement (AWR) so you do not have to experience down time at all.
Thank you Dan for suggestions.
I have tried Steps 1 & 2 and still the issue remained.
Regarding step 3, the customer service by Intel in India is different from what you might presume. I requested the customer service agent many times on phone and explained to him that sending the serverboard for replacement will cause downtime of atleast 3 weeks. I also offered to have the entire cost of new board charged on my credit card, in case I fail to return the defective motherboard. But, Intel's customer support in India will not offer any help to deal with the downtime.
Fortunately, I found an Intel reseller who has arranged for Advance Warranty Replacement from his account, for which he is charging me a fee. I thought it was unfair that I had to spend money to get the Intel's defective serverboard replaced within a year of purchase(for all I know the other two slots might be defective from the very start). But given the lack of understanding by Intel's customer support in India, I did not hesitate for even a second to agree to the reseller's demand for fee.
My objective to write about my experience with Intel's customer support in India in a response to a technical query is simply to inform you about the policy of your customer support in India. For a small business owner like me having only one server, there is no option to become one Intel's gold or platinum partner for AWR service in India. If it is all about getting extra money from customer for its defective product, may be Intel India can advertise the AWR service for a cost for clear transparency. I hope you can forward this feedback to the appropriate channels in your company.
We appreciate your feedback on this matter and will make sure your comment reaches the proper department for future consideration. We also apologized for any inconveniences on this matter.